Measuring conceptual knowledge among NPP maintenance personnel -A tool for knowledge management

2007 ◽  
Author(s):  
Pia Oedewald ◽  
Teemu Reiman
Keyword(s):  
Knowledge Management ◽  
Conceptual Knowledge ◽  
Maintenance Personnel

To Ease the Dilemma of Help Desk

2007 ◽  
pp. 263-292
Author(s):  
Nelson Leung ◽  
Sim Kim Lau
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
Conceptual Knowledge ◽  
Process Reengineering ◽  
Help Desk ◽  
Management Framework ◽  
Self Help ◽  
Technology Products ◽  
Support Tools ◽  
Management Techniques

Information technology has changed the way organizations function. This resulted in the reliance of help desks to deal with information technology related areas such as hardware, software, and telecommunication. Besides, the adoption of business process reengineering and downsizing has led to the shrinkage of the sizes of help desks. Consequently, the help desks have to cover more information technology products and resolute more technical enquiries with less staff. Thus, the outcome is clear that users have to wait comparably longer before the help desk staff are available to offer assistance. This chapter describes the development of help desk, ranging from help desk structures to support tools. This chapter also discusses the application of knowledge management techniques in the development of a proposed conceptual knowledge management framework and a proposed redistributed knowledge management framework. While the conceptual knowledge management framework proposes a standard methodology to manage help desk knowledge, the proposed redistributed knowledge management framework allows simple and routine enquiries to be rerouted to a user self-help knowledge management system. The proposed system also enables help desk to provide technical knowledge to users 24 hours a day, 7 days a week. Regardless of time and geographical restrictions, users can solve their simple problems without help desk intervention simply by accessing the proposed system through portable electronic devices.

Developing Individual Level Outcome Measures in the Context of Knowledge Management Success

2010 ◽  
pp. 106-127 ◽  
Author(s):  
Shahnawaz Muhammed ◽  
William J. Doll ◽  
Xiaodong Deng
Keyword(s):  
Knowledge Management ◽  
Structural Equation ◽  
Conceptual Knowledge ◽  
Work Performance ◽  
Organizational Level ◽  
Equation Modeling ◽  
Contextual Knowledge ◽  
Individual Level ◽  
And Performance ◽  
The Individual

Success of organizational level knowledge management initiatives depends on how effectively individuals implementing these initiatives use their knowledge to bring about outcomes that add value in their work. To facilitate assessment of individual level outcomes in the knowledge management context, this research provides a model of interrelationships among individual level knowledge management success measures which include conceptual knowledge, contextual knowledge, operational knowledge, innovation, and performance. The model was tested using structural equation modeling based on data collected from managerial and professional knowledge workers. The results suggest that conceptual knowledge enhances operational and contextual knowledge. Contextual knowledge improves operational knowledge and is also a key predictor of innovations. The innovativeness of an individual’s work along with operational knowledge enhances work performance. The results support the proposed model. This model can potentially be used for measuring knowledge management success at the individual level.

Towards a Conceptual Knowledge Management System Based on Systems Thinking and Sociotechnical Thinking

2012 ◽  
pp. 115-130
Author(s):  
Svetlana Sajeva
Keyword(s):  
Complex System ◽  
Knowledge Management ◽  
Systems Thinking ◽  
Strong Correlation ◽  
Management System ◽  
Conceptual Knowledge ◽  
Essential Elements ◽  
Knowledge Management System ◽  
Management Process ◽  
Management Processes

This paper contributes to the field of knowledge management arguing that knowledge management research should be grounded in both systems thinking and sociotechnical thinking. Systems thinking enables the treating of knowledge management broadly, as a complex system, not limited to knowledge management processes, but encompassing other essential elements related to managing knowledge at an organization. Sociotechnical thinking considers both social elements and technology equally important in managing knowledge. The two above mentioned approaches are used to support the idea that, in order to successfully manage knowledge, a balanced sociotechnical knowledge management system should be designed at an organization. The article seeks to investigate the main elements of such a system and to show how these elements relate to each other demonstrating that a strong correlation exists between the knowledge management process and strategic leadership.

Establishing Knowledge Management Model of Quality Management Systems for Higher Education Institutions

2022 ◽  
pp. 90-118
Author(s):  
Mohammad FakhrulNizam Mohammad ◽  
Rusli Abdullah ◽  
Marzanah A. Jabar ◽  
Rozi Nor Haizan Nor
Keyword(s):  
Higher Education ◽  
Knowledge Management ◽  
Quality Management ◽  
Conceptual Knowledge ◽  
Higher Education Institutions ◽  
Management Model ◽  
Management Systems ◽  
Quality Management Systems ◽  
Leadership Culture ◽  
Management Standards

Knowledge management is a valuable antecedent in enhancing the competitive advantage and sustainability of an organization. Various quality management standards acknowledge the necessities and importance of knowledge management within quality management since both areas complement each other. Therefore, this state drives the need to conduct more knowledge management research related to quality management. However, research on knowledge management within quality management systems specifically in higher education institutions is still underexplored. This chapter attempts to explore the establishment of a knowledge management model in supporting the implementation of quality management standards. Several knowledge management enabler factors are suggested, namely strategic focus and leadership, culture, organization, structure, technology, processes, top management, measurement, knowledge, and people. An empirical study is suggested in the future to further support the conceptual knowledge management model established in this chapter.

A MULTIPLE-LAYER KNOWLEDGE MANAGEMENT SYSTEM FRAMEWORK CONSIDERING USER KNOWLEDGE PRIVILEGES

2009 ◽  
Vol 19 (03) ◽  
pp. 361-387 ◽  
Author(s):  
TSUNG-YI CHEN
Keyword(s):  
Knowledge Management ◽  
Access Control ◽  
Knowledge Representation ◽  
Knowledge Sharing ◽  
Management System ◽  
Conceptual Knowledge ◽  
Knowledge Management System ◽  
Physical Knowledge ◽  
User Knowledge ◽  
Knowledge Access

Success in a knowledge economy requires effectively using existing knowledge to create new knowledge. Security for knowledge sharing in enterprises is critical for protecting intellectual assets. This study develops the functional framework of a knowledge management system (KMS) with knowledge access control for effectively and securely sharing knowledge within an enterprise or across teams. The functional framework of the proposed KMS includes the following nine layers: user interface layer, knowledge access control and security layer, knowledge representation layer, knowledge process layer, conceptual knowledge layer, knowledge index layer, transport layer, middleware layer and physical knowledge layer. A method of conceptual knowledge representation in the knowledge representation layer is then proposed. Finally, an ontology-based knowledge access control model based on role-based access control (RBAC) model and the conceptual knowledge representation method is proposed for managing user knowledge privileges in a knowledge sharing enterprise. The proposed method can enhance (1) precision in describing knowledge and knowledge relationships, (2) ensure security of knowledge access and sharing within an enterprise and (3) accurately and rapidly identify user knowledge access privileges.

Towards a Conceptual Knowledge Management System Based on Systems Thinking and Sociotechnical Thinking

2011 ◽  
Vol 3 (3) ◽  
pp. 40-55 ◽  
Author(s):  
Svetlana Sajeva
Keyword(s):  
Complex System ◽  
Knowledge Management ◽  
Systems Thinking ◽  
Management System ◽  
Conceptual Knowledge ◽  
Essential Elements ◽  
Knowledge Management System ◽  
Management Process ◽  
Management Research ◽  
Management Processes

This paper contributes to the field of knowledge management arguing that knowledge management research should be grounded in both systems thinking and sociotechnical thinking. Systems thinking enables the treating of knowledge management broadly, as a complex system, not limited to knowledge management processes, but encompassing other essential elements related to managing knowledge at an organization. Sociotechnical thinking considers both social elements and technology equally important in managing knowledge. The two above mentioned approaches are used to support the idea that, in order to successfully manage knowledge, a balanced sociotechnical knowledge management system should be designed at an organization. The article seeks to investigate the main elements of such a system and to show how these elements relate to each other demonstrating that a strong correlation exists between the knowledge management process and strategic leadership.

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