Data is more than knowledge: implications of the reversed knowledge hierarchy for knowledge management and organizational memory

2003 ◽  
Author(s):  
I. Tuomi
Keyword(s):  
Knowledge Management ◽  
Organizational Memory ◽  
Knowledge Hierarchy

Measuring Knowledge Management/Knowledge Sharing (KM/KS) Efficiency and Effectiveness in Enterprise Networks

2011 ◽  
Vol 7 (4) ◽  
pp. 37-54 ◽  
Author(s):  
Anirban Ganguly ◽  
Ali Mostashari ◽  
Mo Mansouri
Keyword(s):  
Knowledge Management ◽  
Knowledge Sharing ◽  
Organizational Memory ◽  
Process Efficiency ◽  
Illustrative Case ◽  
Enterprise Networks ◽  
Enterprise Network ◽  
Area Of Interest ◽  
Efficiency And Effectiveness ◽  
Generalized Metrics

Knowledge Management (KM) is critical in ensuring process efficiency, outcome effectiveness and improved organizational memory for the modern day business enterprises. Knowledge Sharing (KS) is fast becoming a rapidly growing area of interest in the domain of knowledge management. The purpose of this paper is to enlist a set of generalized metrics that can be used to evaluate the efficiency and the effectiveness of knowledge sharing in an enterprise network. The metrics proposed in this research are those that can be readily measured by various types of enterprise knowledge sharing systems, and link usage information to organizational outputs. The paper uses an illustrative case example of how an enterprise might make use of the metrics in measuring the efficiency and effectiveness of its knowledge sharing system.

Added Value of Ontologies for Modeling an Organizational Memory

2010 ◽  
pp. 127-147 ◽  
Author(s):  
Maria de los Angeles Martin ◽  
Luis Olsina
Keyword(s):  
Decision Making ◽  
Knowledge Management ◽  
Knowledge Exchange ◽  
Automatic Processing ◽  
Organizational Knowledge ◽  
Organizational Memory ◽  
Added Value ◽  
Practical Case ◽  
High Level ◽  
Case Based

With the aim to manage and retrieve the organizational knowledge, in the last years numerous proposals of models and tools for knowledge management and knowledge representation have arisen. However, most of them store knowledge in a non-structured or semi-structured way, hindering the semantic and automatic processing of this knowledge. In this chapter the authors specify a case-based organizational memory ontology, which aims at contributing to the design of an organizational memory based on cases so that it can be used to support better decision-making. One ontology goal is to serve as a base for the organizational knowledge exchange with semantic power, which can facilitate the reuse, interoperability, and automatic processing by agents. In addition, the ontology aims to be at a high level from which other more specific representations can be formulated. In order to illustrate its utility a practical case is shown.

What is Knowledge Management?

2011 ◽  
pp. 1-9 ◽  
Author(s):  
Murray E. Jennex
Keyword(s):  
Knowledge Management ◽  
Organizational Learning ◽  
Organizational Effectiveness ◽  
Research Area ◽  
Organizational Memory ◽  
Relational Model

This chapter defines knowledge and knowledge management (KM) and establishes its roots KM is not a brand new topic; organizational learning and organizational memory are related topics that have been fields of research for many years. This chapter relates these concepts to a relational model that shows that the three topics are related and influence organizational effectiveness. Additionally, this chapter explains that KM has become a research area due to a confluence of trends that have made KM necessary and technically useful.

Developing a Corporate Memory as a Competitive Advantage in the ICT-Sector

2009 ◽  
pp. 86-107
Author(s):  
Arla Juntunen
Keyword(s):  
Knowledge Management ◽  
Qualitative Study ◽  
Knowledge Transfer ◽  
Competitive Advantage ◽  
Organizational Memory ◽  
Management Platform ◽  
Corporate Memory

This chapter focuses on the challenges of developing a knowledge management platform to support organizational memory and knowledge transfer. The study is based on a qualitative study in the ICT sector. First, the chapter discusses the development of the KM platform. Second, the benefits, and a competitive advantage of such a platform, are discussed. Finally, the conclusions are made, based on the case study.

Designing Organizational Memory for Knowledge Management Support in Collaborative Learning

2011 ◽  
pp. 233-243 ◽  
Author(s):  
Kam Hou Vat
Keyword(s):  
Knowledge Management ◽  
Academic Staff ◽  
Knowledge Work ◽  
Organizational Memory ◽  
Management Support ◽  
University Environment ◽  
Knowledge Domains ◽  
Knowledge Processes ◽  
Meta Modeling ◽  
Training And Research

This chapter investigates the design of organizational memory (OM) which is targeted for knowledge management (KM) support tailored for collaboration among academic staff and students in a university environment. Specifically, we describe our KM initiatives to support organizational learning in terms of the knowledge processes evolving over selected knowledge domains for training and research purpose. The chapter also depicts our ideas on knowledge items regarding their meta-modeling, indexing, and ontological aspects. The overall design of our OM is then discussed in terms of its context for knowledge work. The paper concludes by re-iterating the challenges in knowledge sharing and depositing into the OM for its continuous growth and utilization.

The Readiness of IDSC to Adopt Knowledge Management

2003 ◽  
pp. 239-262
Author(s):  
Ahmed A.K. Hussein ◽  
Khaled Wahba
Keyword(s):  
Knowledge Management ◽  
Human Resources ◽  
Organizational Memory ◽  
High Turnover ◽  
Business World ◽  
Competitive Edge ◽  
Common Mistake ◽  
Corporate Memory ◽  
Egyptian Government ◽  
The Brain

Over the last two years Knowledge Management has become the latest hot topic in the business world. Companies are realizing that their competitive edge is mostly the brain power or intellectual capital of their employees and management. Many organizations are drowning in information, but starving for knowledge. In order to stay ahead of the pack, organizations must leverage their knowledge internally and externally to survive. Knowledge management is believed to be the current savior of organizations. Creative and innovative people form the core of any organization. In turn, those people form the corporate memory. The Information Decision Support Center for the Cabinet of Ministers for the Egyptian Government (IDSC) faces a problem of employees’ high turnover rate (17%), which threatens to cause IDSC to lose its memory. One common mistake many organizations make when they implement KM initiatives is to place too much emphasis on the technological aspect of KM and ignore the human resources aspects. IDSC developed a knowledge management system called the Organizational Memory (http://www.home.idsc.gov.eg/), but ignored the human factor of KM. The purpose of this chapter is to test the readiness of employees and managers working at IDSC to adopt knowledge management. Human issues were clearly shown to outweigh any technology constraints, and views of managers and employees differed to some extent. It is recommended that these human and managerial concerns be addressed if KM is to be successful in organizations.

A Survey of Internet Support for Knowledge Management/Organizational Memory Systems

2003 ◽  
pp. 132-146 ◽  
Author(s):  
Murray E. Jennex
Keyword(s):  
Knowledge Management ◽  
Common Knowledge ◽  
Case Study Research ◽  
Memory Systems ◽  
Organizational Memory ◽  
The Internet ◽  
Integrated Network ◽  
Is Success ◽  
Memory Knowledge ◽  
Knowledge Memory

Studies of organizational memory/ knowledge management, OM/KM, systems have found that using a common infrastructure to facilitate access to and utilization of knowledge and memory increases the usability and success of these systems. The solution to this is for organizations to have an integrated network. This paper discusses using the Internet as the integrated network. Several systems are described that use the Internet for the OM/KM infrastructure. Theoretical support from case study research for using the Internet as a common knowledge infrastructure is provided through DeLone and McLean’s IS Success Model modified and analyzed for knowledge/memory based systems.

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