South African small and medium-sized enterprises' reluctance to adopt and use cloud-based business intelligence systems: A literature review

Author(s):  
Moses Moyo ◽  
Marianne Loock
2014 ◽  
Vol 17 (2) ◽  
pp. 220-231
Author(s):  
Pamela Clavier ◽  
Hugo Lotriet ◽  
Johan Van Loggerenberg

High expectations are set for Business Intelligence (BI), yet it fails to consistently deliver accordingly: there are numerous reports of BI challenges and failures. Existing approaches to address BI challenges are largely found to be ineffective, highlighting the need for a new approach. This paper examines how BI is perceived or understood and establishes that, firstly, BI is inherently grounded in Goods-Dominant (G-D) logic and secondly, that this can be linked to the challenges that are experienced within BI. A recommendation is made for a shift to Service-Dominant (S-D) logic as a new avenue of exploration to assist in overcoming BI’s prevailing challenges. Identifying the inherent G-D logic in BI provides the first step necessary in making this shift. Research findings are based on an interpretive case study of a South African Banking institution as well as a literature review.


2015 ◽  
Vol 17 (1) ◽  
Author(s):  
Taurayi Mudzana ◽  
Manoj Maharaj

Background: Business intelligence systems (BIS) hold promise for improving organisational decision-making in South Africa. Yet, the use of BIS has been associated with a number of challenges. Objectives: The aim of the study was to identify post implementation factors that contribute to the success of BIS in South African organisations.Method: This study draws on the DeLone and McLean Model of Information Systems success and recent literature on business-intelligence (BI) to develop and test a BIS success model. A quantitative study was conducted in the form of a survey of 102 BI users to validate the BIS success model. Results: Five interrelated factors of BIS success were confirmed. The study found that the quality of information has a strong influence on system use and user satisfaction. It was found that system quality is positively associated with user satisfaction. The results also indicated that service quality is negatively related to user satisfaction. The study also found that user satisfaction is positively associated with nett benefits of a BI system.Conclusion: The study provides insights for both managers and practitioners on the factors to focus on when implementing BIS thereby minimising the adoption risks associated with BI failures.


2018 ◽  
Vol 7 (4) ◽  
pp. 42-50
Author(s):  
Kgoramele Joseph Oupa Kgasago ◽  
Osden Jokonya

In today’s highly competitive and cumulative uncertainty in the business domain, access to organizations’ business intelligence (BI) can mean not only the difference between profit and loss but also the difference between survival and bankruptcy. The use of Business intelligence systems has become an inevitable requirement for profitability, competitiveness and organisational survival. This study objective is to determine factors that influence users’ acceptance of BI systems in the South African energy sector and develop a conceptual model to explain factors that influence users’ acceptance of BI systems. A survey research strategy was used for the study to empirically test a conceptualised model using collected data. The results of the study found that habit, affect and perceived consequences have a significant influence on users’ acceptance of BI systems. Furthermore, the study discovered that habit influences affect in respect of users’ acceptance of BI systems. The study contributed to literature and body of knowledge on factors that influence users’ acceptance of BI systems in organisations.


2017 ◽  
Vol 1 (2) ◽  
Author(s):  
Abdul Hamid Arribathi ◽  
Maimunah Maimunah ◽  
Devi Nurfitriani

This study aims to determine the stages that must be implemented in building a Business Intelligence System structured and appropriate in building Business Intelligence Systems in an organization, and understand the important aspects that must be considered for investment development Business Intelligence System is increasing. Business must be based on the conditions and needs of the organization in achieving the desired goals. If these conditions occur, then the decision-making process will be better and more accurate. The purpose of this study is to determine the important aspects that must be understood and prepared in using the Business Intelligence System in an organization. The method used is the explanation as well as the research library of several books, articles and other literature.


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