Successful implementation of IT (information technology) projects is a critical strategic and competitive necessity for firms in all industrial sectors today. However, due to cost overruns, schedule delays, unfilled requirements and poor quality, it is reported that less than 30% of IT projects are perceived to be successful. Much has been written about causes of project failure and many have provided best practices and critical success factors for effective management projects, yet projects still continue to fail. As a first step to overcome systemic causes of project failure we propose a unified definition of software quality assurance (SQA). We use this definition to develop and present an approach to SQA that focuses on controlling risks and provide a framework for assuring the development and project management life cycles.
Critical Success Factors for Quality Assurance in Healthcare Organizations