Sentiment Analysis on User Satisfaction Level of Mobile Data Services Using Support Vector Machine (SVM) Algorithm

Author(s):  
Rimba Nuzulul Chory ◽  
Muhammad Nasrun ◽  
Casi Setianingsih
2020 ◽  
Vol 4 (2) ◽  
pp. 362-369
Author(s):  
Sharazita Dyah Anggita ◽  
Ikmah

The needs of the community for freight forwarding are now starting to increase with the marketplace. User opinion about freight forwarding services is currently carried out by the public through many things one of them is social media Twitter. By sentiment analysis, the tendency of an opinion will be able to be seen whether it has a positive or negative tendency. The methods that can be applied to sentiment analysis are the Naive Bayes Algorithm and Support Vector Machine (SVM). This research will implement the two algorithms that are optimized using the PSO algorithms in sentiment analysis. Testing will be done by setting parameters on the PSO in each classifier algorithm. The results of the research that have been done can produce an increase in the accreditation of 15.11% on the optimization of the PSO-based Naive Bayes algorithm. Improved accuracy on the PSO-based SVM algorithm worth 1.74% in the sigmoid kernel.


Author(s):  
Christ Memory Sitorus ◽  
Adhi Rizal ◽  
Mohamad Jajuli

The ride-hailing service is now booming because it has been helped by internet technology, therefore many call this service online transportation. The magnitude of the potential for growth in online transportation service users also increases the risk of user satisfaction which could have declined therefore the company is increasing in its service. Both in terms of application and services provided by partners/drivers of the company. During each trip, the online transportation application will record device movement data and send it to the server. This data set is usually called telematic data. This telematics data if processed can have enormous benefits. In this study, an analysis will be conducted to predict the risk of online transportation trips using the Support Vector Machine (SVM) algorithm based on the obtained telematic data. The data obtained is telematic data so it must be processed first using feature engineering to obtain 51 features, then trained using the SVM algorithm with RBF kernel and modified C values. Every C value that is changed will be used K-Fold cross-validation first to separate the testing data and training data. The specified k value is 5. The results for each trial obtained accuracy, Receiver Operating Characteristic (ROC) and Area Under the Curves (AUC), for the best that is at C = 100 while the worst at C = 0.001.


2018 ◽  
Vol 3 (2) ◽  
pp. 194
Author(s):  
Lailil Muflikhah ◽  
Dimas Joko Haryanto

Sentiment analysis is a text mining based on the opinion collection towards the review of online product. Support Vector Machine (SVM) is an algorithm of classification that applicable to review the analysis of product. The hyperplane kernel function of SVM has importance role to classify the certain category. Therefore, this research is address to investigate the performance between Polynomial and Radial Basis Function (RBF) kernel functions for sentiment analysis of review product. They are examined to 200 comments using 10-fold validation and various parameter values (learning rate, lambda, c value, epsilon and iteration). As general, the performance for polynomial kernel of 88.75% is slightly higher than RBF kernel of 83.25%.


Author(s):  
Midde Venkateswarlu Naik ◽  
D. Vasumathi ◽  
A.P. Siva Kumar

Aims: The proposed research work is on an evolutionary enhanced method for sentiment or emotion classification on unstructured review text in the big data field. The sentiment analysis plays a vital role for current generation of people for extracting valid decision points about any aspect such as movie ratings, education institute or politics ratings, etc. The proposed hybrid approach combined the optimal feature selection using Particle Swarm Optimization (PSO) and sentiment classification through Support Vector Machine (SVM). The current approach performance is evaluated with statistical measures, such as precision, recall, sensitivity, specificity, and was compared with the existing approaches. The earlier authors have achieved an accuracy of sentiment classifier in the English text up to 94% as of now. In the proposed scheme, an average accuracy of sentiment classifier on distinguishing datasets outperformed as 99% by tuning various parameters of SVM, such as constant c value and kernel gamma value in association with PSO optimization technique. The proposed method utilized three datasets, such as airline sentiment data, weather, and global warming datasets, that are publically available. The current experiment produced results that are trained and tested based on 10- Fold Cross-Validations (FCV) and confusion matrix for predicting sentiment classifier accuracy. Background: The sentiment analysis plays a vital role for current generation people for extracting valid decisions about any aspect such as movie rating, education institute or even politics ratings, etc. Sentiment Analysis (SA) or opinion mining has become fascinated scientifically as a research domain for the present environment. The key area is sentiment classification on semi-structured or unstructured data in distinguish languages, which has become a major research aspect. User-Generated Content [UGC] from distinguishing sources has been hiked significantly with rapid growth in a web environment. The huge user-generated data over social media provides substantial value for discovering hidden knowledge or correlations, patterns, and trends or sentiment extraction about any specific entity. SA is a computational analysis to determine the actual opinion of an entity which is expressed in terms of text. SA is also called as computation of emotional polarity expressed over social media as natural text in miscellaneous languages. Usually, the automatic superlative sentiment classifier model depends on feature selection and classification algorithms. Methods: The proposed work used Support vector machine as classification technique and particle swarm optimization technique as feature selection purpose. In this methodology, we tune various permutations and combination parameters in order to obtain expected desired results with kernel and without kernel technique for sentiment classification on three datasets, including airline, global warming, weather sentiment datasets, that are freely hosted for research practices. Results: In the proposed scheme, The proposed method has outperformed with 99.2% of average accuracy to classify the sentiment on different datasets, among other machine learning techniques. The attained high accuracy in classifying sentiment or opinion about review text proves superior effectiveness over existing sentiment classifiers. The current experiment produced results that are trained and tested based on 10- Fold Cross-Validations (FCV) and confusion matrix for predicting sentiment classifier accuracy. Conclusion: The objective of the research issue sentiment classifier accuracy has been hiked with the help of Kernel-based Support Vector Machine (SVM) based on parameter optimization. The optimal feature selection to classify sentiment or opinion towards review documents has been determined with the help of a particle swarm optimization approach. The proposed method utilized three datasets to simulate the results, such as airline sentiment data, weather sentiment data, and global warming data that are freely available datasets.


2010 ◽  
Vol 1 (2) ◽  
pp. 129 ◽  
Author(s):  
Alejandro Ibarra Yunez ◽  
Raquel Castano ◽  
Luis E. Perez Monjaras

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