Service and Billing Management Method for ICT Services

2016 ◽  
Vol 4 (2) ◽  
pp. 1-16 ◽  
Author(s):  
Motoi Iwashita ◽  
Shigeaki Tanimoto
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Service Provision ◽  
Design Method ◽  
Model Design ◽  
Payment Method ◽  
Information And Communication ◽  
Management Method ◽  
Billing Management ◽  
The Relationship

Information and communication technology (ICT) including broadband networks, cloud computing, a variety of mobile devices, point-card systems, and “virtual coins” can induce complicated situations concerning customer management. In particular, billing management is very critical, and it is thus necessary to establish a billing-management method that can quickly adjust to changes in the environment. The first requirement is managing the relationships between services, payments, and settlements so as to assure the payment method and service provision and payment routes. Therefore, a business model design method, established from the viewpoint of service, cash flow, and settlement to strategically adjust to changes in the environment, is described herein. In addition, a procedure for managing the connection paths is proposed to efficiently construct the relationship between services, payments, and settlements.

Management Method Measures

2011 ◽  
Author(s):  
Shu Zhang ◽  
E. Tory Higgins ◽  
Guoquan Chen
Keyword(s):  
Management Method

Clinical handover as an interactive event: Informational and interactional communication strategies in effective shift-change handovers

2013 ◽  
Vol 9 (3) ◽  
pp. 215-227 ◽  
Author(s):  
Suzanne Eggins ◽  
Diana Slade
Keyword(s):  
High Risk ◽  
Mortality Risk ◽  
Communication Strategies ◽  
Quality And Safety ◽  
Health Departments ◽  
Patient Harm ◽  
Interactive Communication ◽  
Clinical Handover ◽  
Communicative Performance ◽  
Shift Change

Clinical handover – the transfer between clinicians of responsibility and accountability for patients and their care (AMA 2006) – is a pivotal and high-risk communicative event in hospital practice. Studies focusing on critical incidents, mortality, risk and patient harm in hospitals have highlighted ineffective communication – including incomplete and unstructured clinical handovers – as a major contributing factor (NSW Health 2005; ACSQHC 2010). In Australia, as internationally, Health Departments and hospital management have responded by introducing standardised handover communication protocols. This paper problematises one such protocol – the ISBAR tool – and argues that the narrow understanding of communication on which such protocols are based may seriously constrain their ability to shape effective handovers. Based on analysis of audio-recorded shift-change clinical handovers between medical staff, we argue that handover communication must be conceptualised as inherently interactive and that attempts to describe, model and teach handover practice must recognise both informational and interactive communication strategies. By comparing the communicative performance of participants in authentic handover events we identify communication strategies that are more and less likely to lead to an effective handover and demonstrate the importance of focusing close up on communication to improve the quality and safety of healthcare interactions.

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