scholarly journals Predicting the impact on business performance of enhanced information system using business process simulation

2007 ◽  
Author(s):  
Yifei Tan ◽  
S. Takakuwa
Keyword(s):  
Information System ◽  
Business Process ◽  
Process Simulation ◽  
Business Performance ◽  
The Impact

Information System Development

2011 ◽  
pp. 326-346
Author(s):  
Tony Elliman ◽  
Tally Hatzakis ◽  
Alan Serrano
Keyword(s):  
Information System ◽  
Business Process ◽  
Process Simulation ◽  
System Development ◽  
Systems Development ◽  
Information Systems Development ◽  
Information System Development ◽  
Advantages And Disadvantages ◽  
Automated Information System ◽  
Modelling Techniques

This chapter discusses the idea that even though information systems development (ISD) approaches have long advocated the use of integrated organisational views, the modelling techniques used have not been adapted accordingly and remain focused on the automated information system (IS) solution. Existing research provides evidence that business process simulation (BPS) can be used at different points in the ISD process to provide better-integrated organisational views that aid the design of appropriate IS solutions. Despite this fact, research in this area is not extensive; suggesting that the potential of using BPS for the ISD process is not yet well understood. The paper uses the findings from three different case studies to illustrate the ways BPS has been used at different points in the ISD process, especially in the area of requirements engineering. It compares the results against IS modelling techniques, highlighting the advantages and disadvantages that BPS has over the latter. The research necessary to develop appropriate BPS tools and give guidance on their use in the ISD process is discussed.

An empirical study of a novel managing customer power model and business performance in the mobile service industry

2014 ◽  
Vol 20 (6) ◽  
pp. 816-843 ◽  
Author(s):  
Youseef Alotaibi ◽  
Fei Liu
Keyword(s):  
Numerical Model ◽  
Business Process ◽  
Business Performance ◽  
Priority Queue ◽  
Business Environment ◽  
Call Centre ◽  
Business Managers ◽  
Content Type ◽  
Telecommunication Companies ◽  
The Impact

Purpose – The purpose of this paper is to investigate the impact of dividing the companies’ customers into different priority groups to be served according to their payment history and feedback on the business performance areas: service quality (SQ), business process time (BPT), business process cost (BPC) and customer satisfaction (CS). Design/methodology/approach – A new numerical model to improve CS service waiting time according to their priority queue class, particularly customers in the high priority queue class will be proposed. To validate the proposed numerical model, a call centre at the selected telecommunication company is used as a case study. An empirical analysis based on data from 130 business and IT managers is used to evaluate and investigate if it has an impact on business process (BP) performance. Bivariate correlation analysis was used to test four hypotheses. The results were subjected to reliability and validity analyses. Findings – The results show that managing customer power is positively associated with BP performance. Furthermore, the results indicate that by using the proposed numerical model, the customers’ satisfaction can be improved. Research limitations/implications – The paper has some limitations as it is only tested on one real business organizations and one BP service. Furthermore, the study was conducted only in telecommunication companies. The questionnaires were answered only by IT and business managers in Saudi Arabian telecommunication companies. Therefore, the results cannot be used as a standard and might not be directly transferrable to any sized firm and any other country. Moreover, the results may be affected by common method variance as the authors collected the data from participants by using the same survey and at the same time. Social implications – The results of this research provide important evidence for business managers and business analysts that managing customers power can enhance the business performance. Originality/value – To date, there is only a few researches have been conducted in the area of separating customers into different priority groups to provide services according to their required delivery time, payment history and feedback. However, most of them have not been evaluated in the business environment. Moreover, no previous study has attempted to empirically demonstrate the relationship between creating a BP model which can manage customer power, SQ, BPT, BPC and CS.

Introduction of electronic documents: how business process simulation can help

2014 ◽  
Vol 20 (6) ◽  
pp. 950-970 ◽  
Author(s):  
Michael Leyer ◽  
Maximilian Hollmann
Keyword(s):  
Business Process ◽  
Process Simulation ◽  
Feasibility Studies ◽  
Document Management ◽  
Promising Alternative ◽  
Content Type ◽  
Electronic Documents ◽  
Case Examples ◽  
The Impact

Purpose – Many companies still use paper documents within their service processes, which is supposed to be inefficient, and a digitalisation of documents is a promising alternative. However, such a change is expensive and the process typically has to be adapted. Thus, the purpose of this paper is to show how business process simulation (BPS) can be used to forecast the effects of the introduction of electronic documents. Design/methodology/approach – This paper presents a case study of a German bank, and shows how BPS can be used to evaluate the introduction of electronic documents in financial service processes. Findings – The case study shows how BPS can be applied to evaluate the implications of introducing IT systems using the example of e-files. The results reveal that not only cycle time, but also costs and administrative workload, can be reduced, while the number of processed orders increases. Practical implications – On the one hand the data generated in the simulation results can form the basis for feasibility studies regarding IT investments, e.g. for the migration of historical data from the old document management system system. On the other hand, further actions can be deduced for sales staff and other processes, which can use employees’ additional free time. Originality/value – Real case examples are rare, as many companies do not apply simulations. This paper is the first to analyse the impact of introducing electronic documents in service processes using BPS. The paper provides an approach how to conceptualise such settings.

Business Process Simulation

2010 ◽  
pp. 240-253
Author(s):  
Tony Elliman ◽  
Tally Hatzakis ◽  
Alan Serrano
Keyword(s):  
Information System ◽  
Information Systems ◽  
Case Studies ◽  
Business Process ◽  
Process Simulation ◽  
Systems Development ◽  
Information Systems Development ◽  
Advantages And Disadvantages ◽  
Automated Information System ◽  
Modelling Techniques

This paper discusses the idea that even though information systems development (ISD) approaches have long advocated the use of integrated organisational views, the modelling techniques used have not been adapted accordingly and remain focused on the automated information system (IS) solution. Existing research provides evidence that business process simulation (BPS) can be used at different points in the ISD process to provide better integrated organisational views that aid the design of appropriate IS solutions. Despite this fact, research in this area is not extensive; suggesting that the potential of using BPS for the ISD process is not yet well understood. The paper uses the findings from three different case studies to illustrate the ways BPS has been used at different points in the ISD process. It compares the results against IS modelling techniques, highlighting the advantages and disadvantages that BPS has over the latter. The research necessary to develop appropriate BPS tools and give guidance on their use in the ISD process is discussed.

TRANSFER FİYATLAMA UYGULAMASININ İŞLETME PERFORMANSINA ETKİSİ VE VERGİSEL AÇIDAN DEĞERLENDİRİLMESİ

2014 ◽  
Vol 1 (2) ◽  
pp. 187
Author(s):  
Serdar KUZU
Keyword(s):  
Business Performance ◽  
Transfer Pricing ◽  
Tax Law ◽  
Economic Activities ◽  
Tax System ◽  
Goods And Services ◽  
Tax Legislation ◽  
International Transactions ◽  
The Cost ◽  
The Impact

The size of international trade continues to extend rapidly from day to day as a result of the globalization process. This situation causes an increase in the economic activities of businesses in the trading area. One of the main objectives of the cost system applied in businesses is to be able to monitor the competitors and the changes that can be occured as a result of the developments in the sector. Thus, making cost accounting that is proper according to IAS / IFRS and tax legislation has become one of the strategic targets of the companies in most countries. In this respect, businesses should form their cost and pricing systems according to new regulations. Transfer pricing practice is usefull in setting the most proper price for goods that are subject to the transaction, in evaluating the performance of the responsibility centers of business, and in determining if the inter-departmental pricing system is consistent with targets of the business. The taxing powers of different countries and also the taxing powers of different institutions in a country did not overlap. Because of this reason, bringing new regulations to the tax system has become essential. The transfer pricing practice that has been incorporated into the Turkish Tax System is one of the these regulations. The transfer pricing practice which includes national and international transactions has been included in the Corporate Tax Law and Income Tax Law. The aim of this study is to analyse the impact of goods and services transfer that will occur between departments of businesses on the responsibility center and business performance, and also the impact of transfer pricing practice on the business performance on the basis of tax-related matters. As a result of the study, it can be said that transfer pricing practice has an impact on business performance in terms of both price and tax-related matters.

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