Customer Integration during Innovation Development: An Exploratory Study in the Logistics Service Industry

2012 ◽  
Vol 21 (3) ◽  
pp. 263-276 ◽  
Author(s):  
Alex Mota Pedrosa
Keyword(s):  
Exploratory Study ◽  
Service Industry ◽  
Innovation Development ◽  
Customer Integration ◽  
Logistics Service

Research on Innovation Mechanism and Model of Logistics Enterprise

2010 ◽  
Vol 1 (3) ◽  
pp. 62-87
Author(s):  
Zhang Mu ◽  
Li Wenli ◽  
Luo Jing ◽  
Ye Xiang ◽  
Ren Congying ◽  
...  
Keyword(s):  
Industrial Structure ◽  
Service Industry ◽  
Supply And Demand ◽  
Service Innovation ◽  
Value Added ◽  
Developed Countries ◽  
Logistics Enterprise ◽  
Logistics Service ◽  
Logistics Enterprises ◽  
Innovation Model

As a new field in the service industry, logistics is growing rapidly and is regarded as a fundamental industry in a national economy. Its development is an important symbol of a country’s modernization and national strength. It also works as an accelerator in economic development. At the initial stage of transforming traditional logistics service to a modern logistics service in China, logistics enterprises have encountered many difficulties and problems including an imbalanced supply and demand, distempered industrial structure, faultiness of serving process and backwardness of logistics technology since 2005.Compared with developed countries, there is a great gap between Chinese logistics enterprises and advanced countries’ in the aspects of service concepts, model, and content and techniques. Therefore, based on the service innovation driving model theory, the authors analyze the integrated innovation model of logistics enterprises, logistics technology and network model, and the value-added service model. The authors select Shenzhen China Overseas Logistics Co. LTD (COL) as the empirical object to analyze its operation of technology and non-technology innovation and summarize its inner and outer driving force on promoting service innovation.

A Study of Regional Comparison on Productive Efficiency of Logistics Service Industry in China

2011 ◽  
Vol 135-136 ◽  
pp. 146-150 ◽  
Author(s):  
Ying Jie Song ◽  
Cui Cui Lv
Keyword(s):  
Service Industry ◽  
Regional Distribution ◽  
Productive Efficiency ◽  
Remarkable Feature ◽  
Logistics Service ◽  
Regional Coordination ◽  
Central Regions ◽  
Input Redundancy ◽  
Basic Infrastructure ◽  
Capital Intensive

This paper, based on the analysis of the innate properties of productive activities of logistics service industry, constructs input and output index based on SUPER-SBM DEA model. The paper empirically selects provincial data of China in 2008, evaluates the score of productive efficiency of logistics service industry in various regions and then explores the approaches to promote productive efficiency according to related slack variables analysis. According to the analysis, the overall efficiency in logistics service industry in China is comparatively low and there is a remarkable feature in its regional distribution. The efficiency in eastern regions is comparatively higher with the western regions following it and that in central regions is the worst. There exists larger input redundancy in the process of developing the logistics service industry. Thus, regional coordination of the logistics service industry should be emphasized and basic infrastructure investment should also be strengthened. Personnel quality should be improved and meanwhile redundancy should be reduced. Marketization degree of logistics service industry should be improved and capital-intensive industry of logistics service industry should be upgraded.

scholarly journals Service Delivery System Practices in Malaysian Hotel Operations: An Exploratory Study

2020 ◽  
Author(s):  
Mohd Rizal Razalli
Keyword(s):  
Service Delivery ◽  
Human Resource ◽  
Delivery System ◽  
Cost Reduction ◽  
Exploratory Study ◽  
Service Industry ◽  
Response Rate ◽  
Descriptive Statistics ◽  
Service Delivery System ◽  
Service Adaptation

A hotel’s service delivery system is unique because it produces products as well as services. Priorresearch in this area is still scarce especially in the context of the Malaysian service industry. Thispaper investigates the extent of service delivery system practices in Malaysia’s hotels. In doing so, aquestionnaire was sent to all 474 star-rated hotels in Malaysia. A response rate of 19% was received.By using factor analysis and descriptive statistics, the results indicated that the extent of hotel servicedelivery system could be measured by the following seven dimensions – new products/services, customerparticipation, hotel operations layout, push/pull orientation, level of standardisation, use of InformationTechnology (IT), and human resource specialisation. Furthermore, on each dimension, managers ofhotels perceived that their hotels had high introduction of products/services, high customer participationfor service adaptation, mixed operations layout, pull orientation, high standardisation of processes, high use of IT for cost reduction, and low human resource specialisation.  

scholarly journals Study of the Logistics Service Providers Performance in Moroccan Agricultural Sector

2021 ◽  
Author(s):  
Khaoula Azzouz ◽  
Jabir Arif ◽  
Mohamed Badr Benboubker
Keyword(s):  
Exploratory Study ◽  
Agricultural Sector ◽  
Service Providers ◽  
Fuzzy Ahp ◽  
Logistics Service ◽  
Decision Method ◽  
Logistics Service Providers ◽  
Logistics Services ◽  
The One ◽  
Decision Making Tool

The main objective of this paper is to study the situation of LSP operating in the agricultural sector which is a key sector for the Moroccan economy. This study will help contractors to make a correct decision concerning the choice of a performing LSP in the agricultural sector, while providing a multi-criteria decision method (MCDM): fuzzy AHP. Nowadays the expansion in terms of service has become crucial for any implementation of a successful outsourcing strategy and to attract and convince contractors through well adapted services, furthermore, the diversity in terms of the offer made by the LSP and the competitiveness between them made the task of the contractors complicated. This paper intended to provide an exploratory study grouping, on the one hand, the various Moroccan LSP and the level of their service offered in logistics services in the agriculture field, and on the other hand, the different criteria that influence the choice of those LSP. As a result, a proposal of an MCDM is established. The objective is to provide the contractors with a decision-making tool for selecting suitable LSP to collaborate with and evaluating the outsourcing performance.

Logistics Services in the 21st Century

2010 ◽  
pp. 359-378 ◽  
Author(s):  
Marcus Thiell ◽  
Sergio Hernandez
Keyword(s):  
Supply Chain ◽  
21St Century ◽  
Business Models ◽  
Service Industry ◽  
Service Providers ◽  
Service Program ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
Logistics Services ◽  
The Cross

Due the cross-functional character of logistics tasks and the cross-organizational structure of most logistics chains, the logistics service industry is strongly affected by business dynamics. Since the 1950s, this industry has experienced a variety of changes; While logistics was traditionally concerned with the fulfilment of functions like transportation and warehousing, modern logistics service offerings also encompass services like network design and carbon footprint assessment. But not just the scope of logistics services has changed. Additionally logistics business models developed from 1PL to 4PL, indicating a shift from the provision of execution tasks to tactical tasks and from fragmented logistics solutions to integrative logistics solutions for complete logistics chains. As a consequence, logistics service providers at the beginning of the 21st century have many options to configure their service offerings. But which options exist to comply with the requirements in a modern competition being fought supply chain versus supply chain rather than firm versus firm? After analyzing the dynamics in the logistics service industry and the importance of logistics for an effective and efficient supply chain management, this chapter will focus on options how logistics service providers can construct single logistics services (service architecture), their logistics service program (service program architecture) and their appearance on the market (service provider architecture) in order to fulfil their role within today’s supply chains and to improve supply chain performance.

Research on Innovation Mechanism and Model of Logistics Enterprise

2012 ◽  
pp. 227-252 ◽  
Author(s):  
Zhang Mu ◽  
Li Wenli ◽  
Luo Jing ◽  
Ye Xiang ◽  
Ren Congying ◽  
...  
Keyword(s):  
Industrial Structure ◽  
Service Industry ◽  
Supply And Demand ◽  
Service Innovation ◽  
Value Added ◽  
Developed Countries ◽  
Logistics Enterprise ◽  
Logistics Service ◽  
Logistics Enterprises ◽  
Driving Model

As a new field in the service industry, logistics is growing rapidly and is regarded as a fundamental industry in a national economy. Its development is an important symbol of a country’s modernization and national strength. It also works as an accelerator in economic development. At the initial stage of transforming traditional logistics service to a modern logistics service in China, logistics enterprises have encountered many difficulties and problems including an imbalanced supply and demand, distempered industrial structure, faultiness of serving process and backwardness of logistics technology since 2005.Compared with developed countries, there is a great gap between Chinese logistics enterprises and advanced countries’ in the aspects of service concepts, model, and content and techniques. Therefore, based on the service innovation driving model theory, the authors analyze the integrated innovation model of logistics enterprises, logistics technology and network model, and the value-added service model. The authors select Shenzhen China Overseas Logistics Co. LTD (COL) as the empirical object to analyze its operation of technology and non-technology innovation and summarize its inner and outer driving force on promoting service innovation.

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