Study of the Logistics Service Providers Performance in Moroccan Agricultural Sector

The main objective of this paper is to study the situation of LSP operating in the agricultural sector which is a key sector for the Moroccan economy. This study will help contractors to make a correct decision concerning the choice of a performing LSP in the agricultural sector, while providing a multi-criteria decision method (MCDM): fuzzy AHP. Nowadays the expansion in terms of service has become crucial for any implementation of a successful outsourcing strategy and to attract and convince contractors through well adapted services, furthermore, the diversity in terms of the offer made by the LSP and the competitiveness between them made the task of the contractors complicated. This paper intended to provide an exploratory study grouping, on the one hand, the various Moroccan LSP and the level of their service offered in logistics services in the agriculture field, and on the other hand, the different criteria that influence the choice of those LSP. As a result, a proposal of an MCDM is established. The objective is to provide the contractors with a decision-making tool for selecting suitable LSP to collaborate with and evaluating the outsourcing performance.

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Logistics service characteristics and supply chain priorities for freight management

Academia Revista Latinoamericana de Administración ◽

10.1108/arla-09-2013-0133 ◽

2014 ◽

Vol 27 (2) ◽

pp. 236-266 ◽

Cited By ~ 3

Author(s):

Jorge Alberto Durán Encalada ◽

François Bernard Duhamel

Keyword(s):

Supply Chain ◽

Service Providers ◽

Content Type ◽

Logistics Service ◽

Chain Analysis ◽

Logistics Service Providers ◽

Logistics Services ◽

The One ◽

The Cost ◽

Supply Chain Analysis

Purpose The purpose of this paper is to examine how the type of logistics services required by firms is related to the freight characteristics, and to the cost and other dimensions of the services in Mexico. Design/methodology/approach The authors conducted an exploratory study using Anova analysis and correlations, on the basis of a sample of 266 freight movements in Mexico, in order to test two main hypotheses. Findings The authors found an association between some logistics services, according to their level of customization, with the freight characteristics, and a positive relation of those customized services with security and reliability, on the one hand, and a negative relation with cost of the services, on the other hand. Research limitations/implications Size of the sample and some subjective measures of logistics services performance. Practical implications For shipping companies to be aware of existing limitations of Mexican logistics service providers in relation to customizing their services and the attributes associated with these services. This knowledge will contribute to firms' better planning of their freight movements. Originality/value Authors extend the supply chain analysis considering logistics variables variables such as freight characteristics, logistics services requirements, and the firms’ priorities for contracting these services, such as cost and other attributes.

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Logistics service providers’ engagement in disaster relief initiatives

International Journal of Quality and Service Sciences ◽

10.1108/ijqss-04-2017-0040 ◽

2017 ◽

Vol 9 (3/4) ◽

pp. 269-291 ◽

Cited By ~ 9

Author(s):

Alessandra Cozzolino ◽

Ewa Wankowicz ◽

Enrico Massaroni

Keyword(s):

Service Providers ◽

Disaster Relief ◽

Humanitarian Logistics ◽

Content Type ◽

Logistics Service ◽

Disaster Relief Operations ◽

Logistics Service Providers ◽

Logistics Services ◽

Relief Operations ◽

Humanitarian Supply Chain

Purpose The purpose of this paper is to explore the contribution of logistics service providers’ (LSPs) initiatives to disaster relief and how LSPs are engaged with humanitarian sector. In recent years, the importance of logistics services in disaster relief operations and the capacity of LSPs to improve humanitarian supply chain management have become an increasingly interesting topic for both professionals and academics. Design/methodology/approach This research follows a qualitative approach based on multiple case studies. Findings The current research, after considering the differences and similarities among collaboration, cooperation and coordination and underlining how crucial these mechanisms are in the humanitarian context, explains the contribution of LSPs to relief operations alongside humanitarians. Research limitations/implications There has been increased interest in humanitarian logistics on the part of international academic and professional communities. This study constitutes a first exploratory step in the research to build a platform for benchmarking analysis of logistics services that aims to ensure the effective implementation of social responsibility principles. Practical implications The managerial implications arising from the research offer a range of current responsible actions from which strategic and operative directions to contribute can be derived. Originality/value Humanitarian logistics represents a crucial field in logistics management. This paper addresses the innovative socially responsible initiatives undertaken by the main international LSPs in the area of humanitarian logistics.

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Using Fuzzy AHP Method to Evaluate Key Competency and Capabilities of Selecting Middle Managers for Global Shipping Logistics Service Providers

Pomorstvo ◽

10.31217/p.33.1.1 ◽

2019 ◽

Vol 33 (1) ◽

pp. 3-10 ◽

Cited By ~ 2

Author(s):

Ji-Feng Ding ◽

Jung-Fong Kuo ◽

Wen-Hui Tai

Keyword(s):

Key Management ◽

Middle Managers ◽

Service Providers ◽

Fuzzy Ahp ◽

Ahp Method ◽

Empirical Survey ◽

Logistics Service ◽

Logistics Service Providers ◽

Management Competency ◽

Selection Of

The main purpose of this article is to use the fuzzy analytic hierarchy process (AHP) method to empirically study the key competency and capabilities affecting the selection of middle managers for global shipping logistics service providers (GSLSPs). To facilitate this theme for obtaining key competency and capabilities, a list of five management competency with twenty-five capabilities are preliminary summarized. Subsequently, the proposed fuzzy AHP method is applied to measure relative weights for evaluating these competency and capabilities. The appraisal approach is then to perform empirical survey via AHP expert questionnaires. Finally, the empirical results show that: (1) ‘professional competency’ is the most important management competency affecting the selection of middle managers for GSLSPs. (2) In order of relative importance, the top six key management capabilities affecting the selection of middle managers for GSLSPs are the ‘capability to manage work pressure,’ ‘capability to manage crisis,’ ‘capability to lead team awareness,’ ‘capability to manage interpersonal networks perfectly,’ ‘capability to use logistics expertise to enhance work efficiency,’ and ‘capability to effectively build team spirit and work atmosphere,’ respectively. Furthermore, concluding remarks are provided in this article.

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Sustainability and Competitiveness of Logistics Services Providers in Indonesia

Binus Business Review ◽

10.21512/bbr.v12i3.7783 ◽

2021 ◽

Vol 12 (3) ◽

pp. 279-287

Author(s):

Engkos Achmad Kuncoro ◽

Dony Saputra ◽

Robin Cahyadi ◽

Ridho Bramulya Ikhsan

Keyword(s):

Middle Managers ◽

Service Providers ◽

Sampling Technique ◽

Third Party ◽

Third Party Logistics ◽

Logistics Service ◽

Logistics Service Providers ◽

Logistics Services ◽

Qualitative Observation ◽

The Relationship

With the rise of competition and challenges for Logistics Service Providers (LSP) in Indonesia, competitiveness and sustainability are needed. The research explored the logistical process and identified the factors that built the competitiveness of LSP, such as Third-Party Logistics (3PL) in Indonesia. The research also identified the factors and relationships of their competitiveness and sustainability. The research methodology was explorative with the qualitative-observation approach. The applied sampling technique was purposive and snowball. The participants were 10 LSP operating in Indonesia: Kühne + Nagel, FedEx, Damco, DB Schenker, APL Logistics, Panalpina, Agility Logistics, TNT Express, Röhlig Logistic, and Rhenus Logistic. The data were unstructured interviews with 10 middle managers with the job position of leader and manager. Then, the data were analyzed using NVivo 10 software. The result is the recommendation of the competitiveness model for 3PL that the providers can apply to achieve its sustainability. Moreover, the factors that drive the competitiveness of LSP are price, service, people, and network. Meanwhile, innovation and credibility will improve competitiveness toward sustainability of 3PL. Based on the findings, it can offer opportunities for further research on the relationship and influence of these variables on other similar companies in other countries.

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Textile and Clothing Exporting Firms' Evaluation of LSPs' Capabilities and Logistics Outsourcing Performance

Global Intermediation and Logistics Service Providers - Advances in Logistics, Operations, and Management Science ◽

10.4018/978-1-5225-2133-4.ch010 ◽

2017 ◽

pp. 185-207 ◽

Cited By ~ 1

Author(s):

Yasmine El Meladi ◽

Richard Glavee-Geo ◽

Arnt Buvik

Keyword(s):

Service Providers ◽

Service Innovation ◽

Theoretical Framework ◽

Resource Based View ◽

Logistics Outsourcing ◽

Exporting Firms ◽

Logistics Service ◽

Logistics Service Providers ◽

Logistics Services ◽

The Impact

Using resource-based view (RBV) as the main theoretical framework, this chapter examines the impact of logistics service providers' capabilities on logistics outsourcing performance from the perspective of textile and clothing exporting companies in Egypt. The study focuses on three resource capabilities acquired by logistics service providers (flexibility, expertise, and innovativeness) in a specific LSP-Client outsourcing relationship. The study identified flexibility and expertise as strong drivers of logistics outsourcing performance. No support was found for LSPs innovativeness as a driver of outsourcing performance. This may be because of the standardized logistics services provided by LSPs to exporters in the textile and clothing industry, which requires less service innovation within the empirical setting. Implications of the study for management are highlighted along with suggestions for further studies.

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Logistics Services in the 21st Century

Service Science and Logistics Informatics - Advances in Logistics, Operations, and Management Science ◽

10.4018/978-1-61520-603-2.ch019 ◽

2010 ◽

pp. 359-378 ◽

Cited By ~ 6

Author(s):

Marcus Thiell ◽

Sergio Hernandez

Keyword(s):

Supply Chain ◽

21St Century ◽

Business Models ◽

Service Industry ◽

Service Providers ◽

Service Program ◽

Logistics Service ◽

Logistics Service Providers ◽

Logistics Services ◽

The Cross

Due the cross-functional character of logistics tasks and the cross-organizational structure of most logistics chains, the logistics service industry is strongly affected by business dynamics. Since the 1950s, this industry has experienced a variety of changes; While logistics was traditionally concerned with the fulfilment of functions like transportation and warehousing, modern logistics service offerings also encompass services like network design and carbon footprint assessment. But not just the scope of logistics services has changed. Additionally logistics business models developed from 1PL to 4PL, indicating a shift from the provision of execution tasks to tactical tasks and from fragmented logistics solutions to integrative logistics solutions for complete logistics chains. As a consequence, logistics service providers at the beginning of the 21st century have many options to configure their service offerings. But which options exist to comply with the requirements in a modern competition being fought supply chain versus supply chain rather than firm versus firm? After analyzing the dynamics in the logistics service industry and the importance of logistics for an effective and efficient supply chain management, this chapter will focus on options how logistics service providers can construct single logistics services (service architecture), their logistics service program (service program architecture) and their appearance on the market (service provider architecture) in order to fulfil their role within today’s supply chains and to improve supply chain performance.

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Measuring Performance of Logistics Outsourcing Services

Outsourcing Management for Supply Chain Operations and Logistics Service - Advances in Logistics, Operations, and Management Science ◽

10.4018/978-1-4666-2008-7.ch019 ◽

2013 ◽

pp. 344-358

Author(s):

Harlina Suzana Jaafar ◽

Mohammed Rafiq

Keyword(s):

Organizational Performance ◽

Process Model ◽

Service Providers ◽

Logistics Outsourcing ◽

Logistics Service ◽

Logistics Service Providers ◽

Logistics Services ◽

Great Pressure ◽

The Uk

As the business competition is becoming more intense, there has been a great pressure to the logistics service providers to demonstrate its contribution to the organizational performance. Consequently, there has been a tendency of studies focusing at measuring the logistics service performance within various perspectives. This chapter provides a review on several significant studies that measures the performance of logistics services followed by presenting an empirical study on measuring logistics performance as perceived by the customers in the UK context. The empirical results confirms the relationships and consequent effects of LSQ-satisfaction, relationship quality, and customer loyalty-by providing a process model that shows the process of how customers would stay loyal in the logistics outsourcing business relationships by using exit intention as the output variable. The model in this study can greatly assist the logistics outsourcing companies in measuring the performance of their services. It helps the logistics companies understand how their customers measure the quality of their relationship experiences in receiving the logistics services provided by the logistics companies.

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Probabilistic Fuzzy Approach to Evaluation of Logistics Service Effectiveness

Management and Production Engineering Review ◽

10.2478/mper-2014-0037 ◽

2014 ◽

Vol 5 (4) ◽

pp. 66-75

Author(s):

Katarzyna Rudnik ◽

Iwona Pisz

Keyword(s):

Service Providers ◽

Inference System ◽

New Approach ◽

Service Effectiveness ◽

Logistics Service ◽

Logistics Company ◽

Time Period ◽

Logistics Service Providers ◽

Logistics Services ◽

Effective Performance

Abstract Logistics service providers offer a whole or partial logistics business service over a certain time period. Between such companies, the effectiveness of specific logistics services can vary. Logistics service providers seek the effective performance of logistics service. The purpose of this paper is to present a new approach for the evaluation of logistics service effectiveness, along with a specific computer system implementing the proposed approach – a sophisticated inference system, an extension of the Mamdani probabilistic fuzzy system. The paper presents specific knowledge concerning the relationships between effectiveness indicators in the form of fuzzy rules which contain marginal and conditional probabilities of fuzzy events. An inference diagram is also shown. A family of Yager's parameterized t-norms is proposed as inference operators. It facilitates the optimization of system parameters and enables flexible adjustment of the system to empirical data. A case study was used to illustrate the new approach for the evaluation of logistics service effectiveness. The approach is demonstrated on logistics services in a logistics company. We deem the analysis of a probabilistic fuzzy knowledge base to be useful for the evaluation of effectiveness of logistics services in a logistics company over a given time period.

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