People Skills for XaaS

2021 ◽  
pp. 229-262
Keyword(s):  
People Skills

A systematic review of e-tail product returns and an agenda for future research

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kamrul Ahsan ◽  
Shams Rahman
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Research Area ◽  
Future Research ◽  
Product Returns ◽  
Content Type ◽  
People Skills ◽  
New Research ◽  
Returns Management ◽  
The Impact

PurposeThis study conducts a systematic literature review of e-tail product returns research. E-tail product returns are essentially acquisition of products that have been sold through purely online or brick-and-click channels and then returned by consumer to business.Design/methodology/approachUsing a systematic literature review protocol, we identified 75 peer-reviewed articles on e-tail product returns, conducted bibliometric analysis and content analysis of the articles and summarised our findings.FindingsThe findings reveal that the subject of e-tail returns is a new research area; academics have started to investigate several aspects of e-tail returns through different research methodologies and theoretical foundations. Further research is required in leading e-commerce countries and on key areas such as omni-channel returns management, customer satisfaction and service, the impact of resources such as people skills, the benefits of technology and IT systems in managing e-tail returns.Practical implicationsThe study offers a summative account of current e-tail knowledge areas, which can serve as a reference guide for e-tailers to develop strategies for more efficient and competitive product returns.Originality/valueThis study contributes theoretically by developing clusters of key themes or knowledge areas about e-tail returns. It also provides a conceptual framework for e-tail returns management, which can be used as a springboard for further empirical research.

scholarly journals The Success and Failures of Sari-Sari Stores: Exploring the Minds of Women Micro-Entrepreneurs

2020 ◽  
Vol 11 (2) ◽  
pp. 25-51
Author(s):  
Jonathan C. Gano-An ◽  
Gloria P. Gempes
Keyword(s):  
Women Entrepreneurs ◽  
Family Income ◽  
Defining Moments ◽  
Depth Interview ◽  
Personal Crisis ◽  
Multiple Case ◽  
People Skills ◽  
Will Power ◽  
Cross Case Analysis

AbstractIn the past decades, the unprecedented number of women in entrepreneurship has been overwhelmingly increasing. This was fueled by their motivation to earn independently and to uplift their economic condition. This paper magnified the stories of success and failures of women micro entrepreneurs in managing their ‘sari-sari’ stores. Informants of this multiple case study were five women micro-entrepreneurs who had been in business for at least five years. An in-depth interview was done and cross case analysis was employed. Results revealed that new investments, enhanced family income, productivity, and resourcefulness were the stories that they highlighted as success. On the stories of failures, they emphasized that business breakdowns and personal crisis once confronted their operation. They also revealed that failures framed them to be determined, faithful, diligent, and optimistic. Lastly, they shared significant insights that women entrepreneurs must be business oriented, develop people skills, and employ a strong will power. These women entrepreneurs have their own way of defining moments relative to success and failures in micro entrepreneurship. What is worth noting is the fact that the innumerable failures which confronted them shaped the entrepreneurial traits they now possessed and achieved the optimum success in their entrepreneurial journey.

scholarly journals Entry Level Systems Analysts: What Does the Industry Want?

10.28945/3517 ◽  
2016 ◽  
Vol 19 ◽  
pp. 141-160 ◽  
Author(s):  
Erastus Karanja ◽  
Donna M. Grant ◽  
Shinetta Freeman ◽  
David Anyiwo
Keyword(s):  
Oral Communication ◽  
Job Skills ◽  
Chi Square ◽  
Skill Sets ◽  
Entry Level ◽  
Science Degree ◽  
Job Advertisements ◽  
Systems Analysts ◽  
People Skills ◽  
Industry Certifications

This study investigates the skill sets necessary for entry level systems analysts. Towards this end, the study combines two sources of data, namely, a content analysis of 200 systems analysts’ online job advertisements and a survey of 20 senior Information Systems (IS) professionals. Based on Chi-square tests, the results reveal that most employers prefer entry level systems analysts with an undergraduate Computer Science degree. Furthermore, most of the employers prefer entry level systems analysts to have some years of experience as well as industry certifications. The results also reveal that there is a higher preference for entry level systems analysts who have non-technical and people skills (e.g., problem solving and oral communication). The empirical results from this study will inform IS educators as they develop future systems analysts. Additionally, the results will be useful to the aspiring systems analysts who need to make sure that they have the necessary job skills before graduating and entering the labor market.

Twelve people skills for doing business across borders

2007 ◽  
Vol 34 (2) ◽  
pp. 29-42 ◽  
Author(s):  
Ernest Gundling
Keyword(s):  
Doing Business ◽  
People Skills

Health, sustainability, and climate change

2020 ◽  
pp. 382-392
Author(s):  
David Pencheon ◽  
Sonia Roschnik ◽  
Paul Cosford
Keyword(s):  
Climate Change ◽  
Sustainable Development ◽  
Diverse Group ◽  
Policy And Practice ◽  
System P ◽  
Wide Range ◽  
Care Systems ◽  
Barriers To Implementation ◽  
People Skills ◽  
Cross System

This chapter will help you understand the importance of, and the relationships between, health, health and care systems, sustainable development, and climate change, and to do so locally and globally. The specific objectives of the chapter are to help you: make the case for action by understanding how science, law, policies, and values can be framed and translated into specific and system wide actions; translate what is known and what protects and creates health into policy and practice, and help address barriers to implementation and quality improvement in health and care systems; engage a wide range of stakeholders to ensure appropriate cross-system action involving a diverse group of people, skills, and influences across the health and care system.

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