BPR AND CHANGE MANAGEMENT: A CASE STUDY OF A LARGE SPANISH ELECTRICITY COMPANY

2004 ◽  
Vol 08 (04) ◽  
pp. 355-379 ◽  
Author(s):  
ENEKA ALBIZU ◽  
MIKEL OLAZARAN ◽  
KATRIN SIMON
Keyword(s):  
Change Management ◽  
Business Process ◽  
Cultural Change ◽  
Organisational Change ◽  
Strong Sense ◽  
Key Factors ◽  
Factors Affecting

The aim of this study is to explain the key factors affecting the success of BPR in a large European electricity company. First a review of the "business process re-engineering" (BPR) concept and its relationship with organisational change and change management is carried out. This is followed by the analysis of the idea of BPR adopted by the company, an explanation of the main guidelines of the implementation carried out, and an interpretation of the results that were obtained. The balance, both in economic and change management terms, was highly positive, although organisational and cultural change, in a strong sense of the term, remains a matter still to be resolved by the company.

Communicate belonging? Duoethnography of an organisational change study

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ivana Crestani ◽  
Jill Fenton Taylor
Keyword(s):  
Change Management ◽  
Sense Of Belonging ◽  
Management Practices ◽  
Organisational Change ◽  
Change Initiatives ◽  
Content Type ◽  
Inclusive Language ◽  
Employee Resistance ◽  
Practical Implications

PurposeThis duoethnography explores feelings of belonging that emerged as being relevant to the participants of a doctoral organisational change study. It challenges the prolific change management models that inadvertently encourage anti-belonging.Design/methodology/approachA change management practitioner and her doctoral supervisor share their dialogic reflections and reflexivity on the case study to open new conversations and raise questions about how communicating belonging enhances practice. They draw on Ubuntu philosophy (Tutu, 1999) to enrich Pinar's currere (1975) for understandings of belonging, interconnectedness, humanity and transformation.FindingsThe authors show how dialogic practice in giving employees a voice, communicating honestly, using inclusive language and affirmation contribute to a stronger sense of belonging. Suppressing the need for belonging can deepen a communication shadow and create employee resistance and alienation. Sharing in each other's personal transformation, the authors assist others in better understanding the feelings of belonging in organisational change.Practical implicationsPractitioners will need to challenge change initiatives that ignore belonging. This requires thinking of people as relationships, rather than as numbers or costs, communicating dialogically, taking care with language in communicating changes and facilitating employees to be active participants where they feel supported.Originality/valueFor both practice and academy, this duoethnography highlights a need for greater humanity in change management practices. This requires increasing the awareness and understanding of an interconnectedness that lies at the essence of belonging or Ubuntu (Tutu, 1999).

scholarly journals Formulating optimal business process change decisions using a computational hierarchical change management structure framework

2018 ◽  
Vol 20 (2) ◽  
pp. 207-240 ◽  
Author(s):  
Abdulrahman Alrabiah ◽  
Steve Drew
Keyword(s):  
Change Management ◽  
Business Process ◽  
Strategic Decision ◽  
Maximum Efficiency ◽  
Future Research ◽  
Temporal Constraints ◽  
Process Change ◽  
Content Type ◽  
Management Structure

PurposeThis paper first aims to examine how business process change decisions (BPCDs) were implemented in a government organisation bound by tightly coupled temporal constraints (TTCs). Second, it focuses on how to achieve optimal and efficient BPCDs that require tight compliance with regulators’ temporal constraints. Finally, it formulates a rigorous framework that can facilitate the execution of optimal BPCDs with maximum efficiency and minimal effort, time and cost.Design/methodology/approachDecision-making biases by individuals or groups in organisations can impede optimal BPC implementation; to demonstrate this, a case study is investigated and the formulated framework is applied to tackle these failings.FindingsThe case study analysis shows 76 per cent of the BPCDs implemented were inefficient, mostly because of poor decisions, and these resulted in negative ripple effects. In response, the newly developed hierarchical change management structure (HCMS) framework was used to empower organisations to execute high-velocity BPCDs, enabling them to handle any temporal constraints imposed by regulators or other exogenous factors. The HCMS framework was found to be highly effective, scoring an average improvement of more than 100 per cent when measured using decision quality dimensions. This paper would be of value for business executives and strategic decision makers engaging with BPC.Research limitations/implicationsThe HCMS framework has been applied in a single case study as a proof of concept. Future research could extend its application to broader domains that have multi-attribute structures and environments. The evaluation processes of the proposed framework are based on subjective metrics. Causal links from the framework to business process metrics will provide a more complete performance picture.Practical implicationsThe outcome of this research assists in formulating a systematic BPCD framework that is otherwise unavailable. The practical use of the proposed framework would potentially impact on quality outcomes for organisations. The model is derived from decision trees and analytical hierarchical processes and is tailored to address this problematic area. The proposed HCMS framework would help organisations to execute efficient BPCDs with minimal time, effort and cost. The HCMS framework contributes to the academic literature on BPCD that leverages diverse stakeholders to engage in BPC initiatives.Originality/valueThe research presents a novel framework –HCMS – that provides a platform for organisations to easily determine and solve hierarchical decision structure problems, thereby allowing them to efficiently automate and institutionalise optimal BPCDs.

Key factors affecting sustained business operations after an earthquake: a case study from New Beichuan, China, 2013–2017

2019 ◽  
Vol 104 (S1) ◽  
pp. 101-121 ◽  
Author(s):  
Fan Li ◽  
Lin Wang ◽  
Zhigang Jin ◽  
Lifang Huang ◽  
Bo Xia
Keyword(s):  
Key Factors ◽  
Factors Affecting ◽  
Business Operations

An econometric analysis of the factors affecting consumers' bread waste and consumption behaviour: a case study of Isparta province, Turkey

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Deniz Sarica ◽  
Vecdi Demircan ◽  
Aybike Erturk ◽  
Nilay Arslantas
Keyword(s):  
Driving Forces ◽  
Econometric Analysis ◽  
The Novel ◽  
Monthly Income ◽  
Key Factors ◽  
Content Type ◽  
Factors Affecting ◽  
Consumption Behaviour ◽  
Underlying Causes

PurposeThe purpose of the research is to identify the various factors affecting bread wastage and bread consumption of consumers in Isparta, Turkey.Design/methodology/approachThis study uses the categorical regression (CATREG) model to estimate the driving forces of bread waste and consumption. The study concentrates on data obtained from 384 respondents speaking for the same number of households placed in the province of Isparta in Turkey.FindingsThe results indicate that both models are statistically significant at the 1% level. Parents' profession, storage method, type of bread consumed, daily bread expenditure, monthly income and the idea of “bread is cheap” are the most important variables affecting bread wastage. Regarding bread consumption, parents' profession, fathers' education level, monthly income, inadequate control in bakeries, household size and the idea of “bread makes people fat” are found to play significant roles.Practical implicationsThe results could be helpful to develop influential policies on healthy eating and aiming plans to reduce bread consumption to healthy levels and prevent bread waste.Social implicationsThis research contributes to knowledge regarding the underlying causes of the bread consumption and wastage of Turkish consumers in the light of the data analysis for Isparta province.Originality/valueThis paper contains unique and original understandings concerning bread consumption and wastage attitudes and determinants for consumers from Isparta, Turkey. The novel findings of this research have conduced to a better understanding of the key factors that affect bread consumption and waste. The paper also applies an econometric analysis using a CATREG model to analyse the factors influencing consumers' bread waste and consumption behaviour in Isparta province, Turkey.

scholarly journals Empowerment and change management in Aboriginal organisations: a case study

2010 ◽  
Vol 34 (3) ◽  
pp. 360 ◽  
Author(s):  
Alexandra B. McEwan ◽  
Komla Tsey ◽  
Janya McCalman ◽  
Helen J. Travers
Keyword(s):  
Change Management ◽  
Positive Impact ◽  
Indigenous Health ◽  
Organisational Change ◽  
Community Empowerment ◽  
Management Process ◽  
Project Staff ◽  
Health Council ◽  
Cape York

The social organisation of work, management styles and social relationships in the workplace all matter for health. It is now well recognised that people who have control over their work have better health and that stress in the workplace increases the level of disease. In the context of organisational change, the potential benefits of empowerment strategies are two-fold: a positive impact on the organisation’s effectiveness and enhancements in staff health, wellbeing and sense of control. This case study describes the University of Queensland Empowerment Research Program’s experience working with the Apunipima Cape York Health Council in a change management process. Participatory action research and empowerment strategies were utilised to facilitate shifts in work culture and group cohesion towards achieving Apunipima’s vision of being an effective lead agency for Indigenous health reform in Cape York. As part of the project, staff morale and confidence were monitored using a pictorial tool, Change Curve, which outlined the phases of organisational change. The project findings indicated that organisational change did not follow a clear linear trajectory. In some ways the dynamics mapped over a period of 18 months mirror the type of struggles individuals commonly encounter as a part of personal growth and development. In this case, one of the factors which influenced the program’s success was the willingness of executive employees to actively support and participate in the change management process. What is known about the topic? The pivotal role of community controlled organisations in the development of community based services and policy issues affecting Aboriginal and Torres Strait Islander Australians is well recognised. The presence and activities of these organisations reflects and contributes to community empowerment and self determination. Although it is possible to observe the effects of these organisations in communities, less attention has been given to empowerment as a concept to be utilised internally and as a resource to support wellbeing in the workplace. What does this paper add?In Australia, empowerment strategies are now accepted as an effective approach to health promotion and community development initiatives. This paper adds to this body of knowledge by considering the concept within the context of organisations in which an Indigenous worldview forms the foundation for action. What are the implications for practitioners?This article provides some preliminary insights into the how the concept of empowerment might be instigated in community controlled organisations. It also identifies some of the likely challenges and methodological issues to be considered in designing change management strategies in this context.

scholarly journals Addressing funding issues for Danish mental health NGOs

2018 ◽  
Vol 17 (2) ◽  
pp. 79-89
Author(s):  
Nawal Farhat Aguilar ◽  
Zaza Nadja Lee Hansen
Keyword(s):  
Mental Health ◽  
Decision Making ◽  
Literature Review ◽  
Key Factors ◽  
Content Type ◽  
Factors Affecting ◽  
Non Governmental Organizations ◽  
Decision Making Framework ◽  
Optimal Approach

Purpose Research has shown that non-governmental organizations (NGOs) often fail to appreciate that in their market, donors represent clients. Moreover, the unstable income characteristics of NGOs emphasize the importance of conducting market analysis specific to such organizations. The purpose of this paper is to identify key factors that influence fundraising success for mental health NGOs and determine the most advantageous fundraising approach based on a mixed-methods study that encompass a literature review, two surveys and a case study. Design/methodology/approach Based on a structured literature review, the most important factors affecting NGO fundraising are unified into a decision-making framework. This framework is tested using a triangulation approach by combining quantitative and qualitative methods. The former based on a general survey and the latter based on a case study. Findings The results highlight 15 key factors determining the optimal approach for mental health NGOs when fundraising in Denmark. Practical implications The decision-making framework can be used to assess the most advantageous fundraising approach based on a variety of internal and external circumstances. Originality/value While private firms develop exhaustive market analyses, NGOs often lack analyses to cope with fluctuating environments and changing customer needs. This paper addresses this gap by identifying key factors that determine an optimal fundraising approach and proposes a novel decision-making framework for practitioners.

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