Recommendations for Achieving Service Levels within Large-scale Resolution Service Networks

Author(s):  
Kayhan Moharreri ◽  
Jayashree Ramanathan ◽  
Rajiv Ramnath
2020 ◽  
Vol 23 (4) ◽  
pp. 504-526
Author(s):  
John Harvey ◽  
Mojtaba Poorrezaei ◽  
Tony Woodall ◽  
Georgiana Nica-Avram ◽  
Gavin Smith ◽  
...  

Service research suggests homes are becoming increasingly connected as consumers automate and personalize new forms of service provision. Yet, large-scale empirical evidence on how and why consumers automate smart domestic products (SDPs) is lacking. To address this knowledge gap, we analyze 13,905 consumer-crafted, automated combinations of SDPs, totaling 1,144,094 installations, across 253 separate service providers on the web service IFTTT.com. An exploratory network analysis examines the topology of the network and an interpretive coding exercise reveals how consumers craft different styles of human-computer interaction to cocreate value. The results reveal that the SDP network is disassortative, is imbalanced, has a long-tailed degree distribution, and that popular services have high centrality across all product category combinations. We show that popular combinations of SDPs are primarily motivated by utilitarian value-seeking enacted through a preference for automated tasks outside of conscious attention, though more individualistic combinations are slightly more likely to be hedonistically inclined. We conclude by showing how these consumer-crafted forms of service provision within domestic environments reveal design redundancy and opportunities for service innovation.


2014 ◽  
Vol 38 (3) ◽  
pp. 337 ◽  
Author(s):  
Jo Longman ◽  
Jennifer M. Pilcher ◽  
Deborah A. Donoghue ◽  
Margaret Rolfe ◽  
Sue V. Kildea ◽  
...  

Objective This paper articulates the importance of accurately identifying maternity services. It describes the process and challenges of identifying the number, level and networks of rural and remote maternity services in public hospitals serving communities of between 1000 and 25 000 people across Australia, and presents the findings of this process. Methods Health departments and the national government’s websites, along with lists of public hospitals, were used to identify all rural and remote Australian public hospitals offering maternity services in small towns. State perinatal reports were reviewed to establish numbers of births by hospital. The level of maternity services and networks of hospitals within which services functioned were determined via discussion with senior jurisdictional representatives. Results In all, 198 rural and remote public hospitals offering maternity services were identified. There were challenges in sourcing information on maternity services to generate an accurate national picture. The nature of information about maternity services held centrally by jurisdictions varied, and different frameworks were used to describe minimum requirements for service levels. Service networks appeared to be based on a combination of individual links, geography and transport infrastructure. Conclusions The lack of readily available centralised and comparable information on rural and remote maternity services has implications for policy review and development, equity, safety and quality, network development and planning. Accountability for services and capacity to identify problems is also compromised. What is known about the topic? Australian birthing services have previously been identified for hospitals with 50 or more births a year. Less is known about public hospitals with fewer than 50 births a year or those with only antenatal and postnatal services, particularly in rural and remote locations, or how maternity services information may be identified from publicly available sources. What does this paper add? This paper describes the process and challenges of identifying maternity services in rural and remote public hospitals serving towns of between 1000 and 25 000, and presents the findings of this process. What are the implications for practitioners? Nationally accessible, reliable and comparable information is important for health planners, policy makers and health practitioners. This paper provides useful information on the variations in the capability and location of maternity services across Australia. Opportunities exist for consistent collection, collation and reporting of maternity services across rural and remote Australia. This will ensure quality and safety of services, contribute to policy review, support the development and maintenance of service networks, and assist in planning services and expenditure, as well as in the identification of problems. It is therefore key to providing equitable services across the country.


Author(s):  
Kai Geschuhn ◽  
Andreas Vogler

Abstract This paper makes the strong, fact-based case for a large-scale transformation of the current corpus of scientific subscription journals to an open access business model. The existing journals, with their well-tested functionalities, should be retained and developed to meet the demands of 21st-century research, while the underlying payment streams undergo a major restructuring. There is sufficient momentum for this decisive push toward open access publishing. The diverse existing initiatives must be coordinated so as to converge on this clear goal. The international nature of research implies that this transformation will be achieved on a truly global scale only through a consensus of the world’s most eminent research organizations. All the indications are that the money already invested in the research publishing system is sufficient to enable a transformation that will be sustainable for the future. There needs to be a shared understanding that the money currently locked in the journal subscription system must be withdrawn and re-purposed for open access publishing services. The current library acquisition budgets are the ultimate reservoir for enabling the transformation without financial or other risks. The goal is to preserve the established service levels provided by publishers that are still requested by researchers, while redefining and reorganizing the necessary payment streams. By disrupting the underlying business model, the viability of journal publishing can be preserved and put on a solid footing for the scholarly developments of the future.


2017 ◽  
Author(s):  
◽  
Ashkan Mirzaee

This work considers the problem of safety stock levels for the production of multiple items, each with random demand, across multiple facilities. The traditional methodology for calculating safety stock is discussed and an alternative method for improving service levels is offered. Normal and Gamma distributions are considered to estimate safety stock levels, and the performance of both models, along with a hybrid approach, are tested on a large-scale case study example. The results of this case study indicate that a better inventory policy with less underage and overage cost can be achieved by using the proposed model and solution procedure.


Sign in / Sign up

Export Citation Format

Share Document