The diagnostic case, BTR Ltd., Rampur, UP, raised many questions such as reasons for BTR's poor performance, pricing policies of the Consortium of producers of which BTR was a member, and the implications of state intervention in pricing and allocation of resin, the main input. In this Diagnoses feature, experts from both practising and academic worlds examine these and other questions. Vederah, Dholakia, and Sandesara argue, based on the analysis of case data, that the relatively poor performance of BTR has more to do with its own inefficiency than with the rosin prices fixed by the Consortium. They suggest the areas where BTR should improve its performance and comment on how the Consortium could strengthen and redefine its role. Gurdev Singh develops a framework for evaluating state intervention and applies it to the various stages of resin processing. Vederah's comparison of the cost of imported and indigenous rosin shows how neglected the interests of the users are. The high level of protective import duty and the inadequacy of resource allocation for improvement of production and productivity point to the need for coordinated strategies that take account of both producers and users.