The Techniques of Interviewing: I—The Need for Training

Dr. Anstey writes with exceptional authority. A First-Class Honours graduate in Mathematics and Psychology of the University of Cambridge, and a Doctor of Philosophy (in Psychology) of the University of London, he joined the Civil Service in 1938 as an Assistant Principal. After war service, in which he first served and was commissioned in the infantry, later becoming major in charge of Army selection tests, he was founder-head of the Civil Service Commission Research Unit. He has worked in the Home Office and the Ministry of Defence and has held his present appointment as Chief Psychologist, Civil Service Commission since 1964. His publications include Interviewing for the Selection of Staff (with Dr. E. O. Mercer, 1956), Staff Reporting and Staff Development ( 1961), Committees, How they work and how to work them ( 1962), all published by Allen and Unwin, and Psychological Tests (Thomas Nelson, 1966).

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The Neglected Sea

Journal of Navigation ◽

10.1017/s0373463300020543 ◽

1963 ◽

Vol 16 (3) ◽

pp. 332-342 ◽

Cited By ~ 1

Author(s):

Frederick Brundrett

Keyword(s):

Civil Service ◽

Memorial Lecture ◽

Service Commission ◽

Scientific Adviser ◽

The University ◽

Civil Service Commission

The following is an abbreviated version of the 29th Haldane Memorial Lecture given by Sir Frederick Brundrett in the University of London Senate House on 7 March 1963. Sir Frederick is Scientific Adviser to the Civil Service Commission.

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Clientele Satisfaction of Front Line Services of Central Philippines State University

Philippine Innovative Education Journal ◽

10.36292/piej.v1i1.28 ◽

2018 ◽

Vol 1 (1) ◽

Author(s):

LYCEL L. PACHECO

Keyword(s):

Human Dignity ◽

Civil Service ◽

State University ◽

Front Line ◽

Purposive Sampling ◽

Level Of Satisfaction ◽

Red Tape ◽

Service Commission ◽

The University ◽

Civil Service Commission

The assessment of the clientele satisfaction on front line services in the University is a vital step to improvement. Hence, this study assessed how frontline personnel and services uphold human dignity by meeting customer and statutory requirements specified in the Anti-Red Tape Act. This study determined the respondents’ level of satisfaction on front line services of the university. A stratified simple random technique was utilized in identifying the actual student respondents while purposive sampling was used for parents and alumni respondents. The findings also indicated that the clienteles were not in common agreement on the level of their satisfaction towards the services of frontline offices in the University. The parent stakeholders were far more satisfied with the services availed from front line personnel of the institution than the students and alumni. In general, the University front line services are compliant with the ARTA provisions of the Civil Service Commission.

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Application of Due Process in Recruitment and Selection of Personnel into the Federal Civil Service. Part 1

RUDN Journal of Public Administration ◽

10.22363/2312-8313-2021-8-4-375-385 ◽

2021 ◽

Vol 8 (4) ◽

pp. 375-385

Author(s):

Ani V. Anayochukwu ◽

Grace I. Anayochukwu

Keyword(s):

Due Process ◽

Civil Service ◽

Sampling Technique ◽

Effective Application ◽

Statistical Measures ◽

Service Commission ◽

Federal Civil Service ◽

Recruitment And Selection ◽

Selection Of ◽

Civil Service Commission

This study was conducted to investigate the constraint to the effective application of due process in the recruitment and selection of personnel into the federal civil service. Four objectives and four research questions guided the study. A sampling technique was used in carrying out the work. A total number of three hundred (300) respondents were used for the study. The instruments for data collection were a questionnaire and observation checklist. Three hundred (300) copies of the questionnaire were distributed to the staff of the Federal Civil Service Commission (FCSC), Abuja and two hundred and seventy-six (276) were returned representing a 92% return rate. The frequency table and Mean were the statistical measures employed for the data analysis. The findings revealed that there were no strategies or methods of recruitment and selection of staff into the federal civil service. However, the findings also revealed that practices such as political interference and corruption during recruitment and selection in federal civil service tend to undermine the principle of due process. Based on the findings, it was recommended that the federal civil service commission should formulate sound policies and practices that will minimize the degree of politicization and corruption in the recruitment and selection of staff into the federal civil service; make use of modern sources and techniques of recruitment and selection such as, E-recruitment process and Information Communication Technology (ICT)-based selection resources as their source of recruitment and selection; and develop strategies or methods that will result in the effective application of due process in their recruitment and selection exercises.

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