Cognition, Care, and Usability: Applying Cognitive Concepts to User Experience Design in Health and Medical Contexts

2020 ◽  
pp. 004728162098156
Author(s):  
Kirk St.Amant
Keyword(s):  
User Experience ◽  
Technical Communication ◽  
Patient Expectations ◽  
Experience Design ◽  
Script Theory ◽  
User Experience Design ◽  
Medical Materials

Meeting the needs of users requires an understanding of the contexts where they interact with materials. This entry presents an approach for integrating script theory into usability to develop medical materials individuals can use in the settings where they receive or perform healthcare activities. The entry introduces technical communication professionals to script theory and presents mechanisms for using script theory to research patient expectations of and presents usable materials for health and medical contexts.

Creating Content That Influences People: Considering User Experience and Behavioral Design in Technical Communication

2019 ◽  
Vol 50 (4) ◽  
pp. 376-400
Author(s):  
Gustav Verhulsdonck ◽  
Nadya Shalamova
Keyword(s):  
User Experience ◽  
Technical Communication ◽  
Cognitive Biases ◽  
Experience Design ◽  
User Experience Design ◽  
Technical Communicators ◽  
Behavioral Design ◽  
Information Products ◽  
Digital Assets ◽  
People Today

As people today use information products in contexts with distractions, we need to design for people’s attention. User experience design routinely relies on behavioral design to engage distracted users and nudge them toward specific behavior. Although practiced in user experience design, behavioral design is less known in technical communication. In this article, we use the CHOICES (Context, Habits, Other people, Incentives, Congruence, Emotions, and Salience) framework developed by McKinsey’s Behavioral Lab to introduce students to learn about behavioral design principles that make use of cognitive biases to influence people. We maintain that behavioral design is useful for technical communicators because they create digital assets that are part of the user experience.

Extending Design Thinking, Content Strategy, and Artificial Intelligence into Technical Communication and User Experience Design Programs: Further Pedagogical Implications

2022 ◽  
pp. 004728162110725
Author(s):  
Jason Tham ◽  
Tharon Howard ◽  
Gustav Verhulsdonck
Keyword(s):  
Artificial Intelligence ◽  
User Experience ◽  
Professional Practice ◽  
Technical Communication ◽  
Design Thinking ◽  
Experience Design ◽  
User Experience Design ◽  
Ux Design ◽  
Content Strategy ◽  
Communication Pedagogy

This article follows up on the conversation about new streams of approaches in technical communication and user experience (UX) design, i.e., design thinking, content strategy, and artificial intelligence (AI), which afford implications for professional practice. By extending such implications to technical communication pedagogy, we aim to demonstrate the importance of paying attention to these streams in our programmatic development and provide strategies for doing so.

User Experience Design for Virtual Exhibition Platform Using Lean Startup Method

2021 ◽  
Author(s):  
Verent Flourencia Irene ◽  
Umi Sa'adah ◽  
Desy Intan Permatasari ◽  
Maulidan Bagus Afridian Rasyid
Keyword(s):  
User Experience ◽  
Experience Design ◽  
User Experience Design ◽  
Virtual Exhibition ◽  
Lean Startup
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