The New Environment for Compensation and Performance Evaluation in the Public Sector

1988 ◽  
Vol 17 (4) ◽  
pp. 351-358 ◽  
Author(s):  
Albert C. Hyde
Keyword(s):  
Performance Evaluation ◽  
Public Sector ◽  
Public Service ◽  
Civil Service ◽  
High Grade ◽  
Administrative Structure ◽  
The Public ◽  
And Performance ◽  
Personnel Administration ◽  
Service Agencies

“The question comes to mind as to whether or not many civil service agencies have been facing the facts of life. The place of the agency in the administrative structure of government tends to insulate it against many types of problems, but any deficiencies in pay policy may not be so explained. The current difficulties resulting from such deficiencies may be attributed in part to a situation which the agency itself probably helped create—the mores of public personnel administration. One of these mores is that various classes of employees should work for less money in the public service than they might be able to command elsewhere… The actual amount of compensation paid is generally a major determinent of whether or not a governmental unit attracts high-grade applicants and retains them in service after employment. Therefore, it is time that greater attention be given to rates of pay prevailing in the sources of recruitment for the public service. It is time that more consideration be given to the salaries paid by competitors for the services of trained employees. It is time that programs be inaugurated which translate such facts into action, that removes inequities from public pay schedules”

scholarly journals Review and analysis of patrimonial and meritocratic governance concepts

2021 ◽  
Author(s):  
Tamar Charkviani
Keyword(s):  
Social Network ◽  
Public Sector ◽  
Civil Service ◽  
Methodological Approach ◽  
Career Ladder ◽  
Informal Networks ◽  
The Public ◽  
Empirical Assessment ◽  
And Performance

A theoretical and methodological approach of the paper is the analysis of general neopatrimonial and social network theories – to understand both the dominant trend and variations in reform trajectories in Georgian civil service. This work introduces the concepts of neopatrimonialism, bureaucracy, meritocracy and informal networks examining their origins and defining characteristics. This is followed by consideration of the nature of the public sector in Georgia, exploring the implications of neopatrimonialism for public sector capacity and performance. In setting up the contrast between neopatrimonial and meritocratic bureaucracies, we have chosen to emphasize two points that lend themselves to relatively objective empirical assessment. The first is the importance of meritocratic recruitment, ideally based on some combination of education and examination, second is a predictable career ladder, which provides long term tangible and intangible rewards for those who have been recruited into the bureaucracy.

Employee Perceptions of Leadership and Performance Management in the Botswana Public Service

2003 ◽  
Vol 32 (2) ◽  
pp. 301-313 ◽  
Author(s):  
Kempe Ronald Hope
Keyword(s):  
Public Sector ◽  
Performance Management ◽  
Public Service ◽  
Good Governance ◽  
Employee Perceptions ◽  
Public Servants ◽  
The Public ◽  
The Past ◽  
And Performance ◽  
Perceptions Of Leadership

Public servants in Botswana play an important role as partners in the management of the public sector and national affairs; and, during the past three decades, the country has acquired a reputation for sound development management and good governance. That reputation has been derived primarily from the behavior and performance of the country's public servants who have been motivated to fulfill their duties honestly and effectively. However, in recent years, a culture of indifference and outright laziness has crept into the public service leading to serious bottlenecks in service delivery. This article discusses and analyzes employee perceptions of leadership and performance management in the Botswana public service in light of the country's reputation with respect to the nature and functioning of its public servants.

Employee Perceptions of Leadership and Performance Management in the Botswana Public Service

2002 ◽  
Vol 31 (4) ◽  
pp. 531-542 ◽  
Author(s):  
Kempe Ronald Hope
Keyword(s):  
Public Sector ◽  
Performance Management ◽  
Public Service ◽  
Good Governance ◽  
Employee Perceptions ◽  
Public Servants ◽  
The Public ◽  
The Past ◽  
And Performance ◽  
Perceptions Of Leadership

Public servants in Botswana play an important role as partners in the management of the public sector and national affairs. During the past three decades, the country has acquired a reputation for sound development management and good governance. That reputation has been derived primarily from the behavior and performance of the country's public servants, who have been motivated to fulfill their duties honestly and effectively. In recent years, however, a culture of indifference and outright laziness has crept into the public service, leading to serious bottlenecks in service delivery. This article discusses and analyzes employee perceptions of leadership and performance management in the Botswana public service.

scholarly journals Directions of Civil Service Institutional Transformation

Upravlenie ◽  
2017 ◽  
Vol 5 (1) ◽  
pp. 41-54
Author(s):  
Борщевский ◽  
G. Borshchevskiy
Keyword(s):  
Public Sector ◽  
Public Service ◽  
New Public Management ◽  
Civil Service ◽  
Good Governance ◽  
Personal Responsibility ◽  
Civil Servants ◽  
Civil Service Reform ◽  
The Public ◽  
New Public

The concepts of rational bureaucracy, New Public Management and Good Governance were studied. It is indicated that wrongly assume that one of them is more progressive, because all concepts originally aimed at the rationalization of the public service and subordination its own interests according the interests of society. A set of conditions for the participation of citizens in governance exists today. There are a networked organization, a partnership, a production of public goods, and value of public interest. It is proved that in the Concept of the Russian Federation civil service reform (2001) laid the modernization potential for building an open and democratic public service. We postulate the classification of the barriers and challenges that hinder the civil service reform, and we formulate the growth points and the alternative transformation vectors. Then we consider the risks of each alternative in the short, medium and long term, and how to overcome them. It is indicated that the priority should be the harmonization of the legal framework for civil service and public sector. In the first step is need the convergence of the legal content of civil service with other activities in the public sector, and the renouncement the civil servants to serve to politicians, which is aimed at increasing their personal responsibility. It is necessary to implement the new basic legal principle of targeting efforts of the civil servants to achieve economic growth and improve the quality of citizens life. In the next step a new phenomenon – the public service – should be formed. The new public service will include the civil service, municipal service and the public sector organizations, as well as some other types of organizations. This requires some changes in the personnel policy: the formation of a single personnel reserve for the entire public service, improving the qualification requirements for all public positions based on professional specializations, and ensuring the effective public control. A systematic approach to the creation of the public service will increase the efficiency of public institutions and their resilience in the face of global instability. Our conclusions were tested in draft the Strategy of socio-economic development of Russia for the period till 2030.

scholarly journals Employee Evaluations in the Public Sector: Public Service Motivation, Task, and Citizenship Behaviors

2009 ◽  
Vol 23 (2) ◽  
pp. 41-56
Author(s):  
Christensen Robert K. ◽  
Whiting Steven W.
Keyword(s):  
Public Sector ◽  
Organizational Citizenship ◽  
Public Service ◽  
Organizational Citizenship Behaviors ◽  
Public Service Motivation ◽  
Performance Appraisals ◽  
Citizenship Behaviors ◽  
The Public ◽  
And Performance ◽  
The Relationship

This paper reports the results of a study conducted in fall 2007 among MBA and MPA students. Using electronic surveys and manipulated vignettes, the study explored how public service motivation moderates the relationship between organizational citizenship behaviors, task behaviors, and performance appraisals.

scholarly journals Lack Of Proper Evaluation And Performance In Promoting Staff Of Borno State Civil Service Commission

2021 ◽  
Vol 03 (06) ◽  
pp. 58-62
Author(s):  
Umar Mohammed Ali ◽  
Keyword(s):  
Public Sector ◽  
Civil Service ◽  
Critical Factor ◽  
The Public ◽  
Service Commission ◽  
The Government ◽  
And Performance ◽  
The Individual ◽  
Complete Collapse ◽  
Civil Service Commission

This study examines the lack of proper evaluation and performance in promoting staff of Borno state civil service commission , It is indeed clear that the effects of civil service commission in appraisal of the performance of employees in relation to promotion. Similarly, evaluation of staff promotion is a critical factor in economic and social development for it to determine the standard of the organisation. Being an employee, certain variables are expected by the individual from the organisation as rewards. It is a well-known fact that three has been a very serious decline and in some instance complete collapse of the public sector in Borno state over the years as a result of insurgency. In spite of huge financial commitments put in place by the government as payment of remuneration and other fringe benefits, the public sector in the state is either decline or in most cases embarrassingly inefficient and in effective, thought many factors contributed to this unfortunate issues of lack of proper evaluation of staff promotion in Borno state civil service commission.

The mystery shopper: a tool to measure public service delivery?

2016 ◽  
Vol 84 (1) ◽  
pp. 164-184 ◽  
Author(s):  
Steve Jacob ◽  
Nathalie Schiffino ◽  
Benjamin Biard
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Scoping Review ◽  
Performance Monitoring ◽  
Health Sector ◽  
Public Authorities ◽  
The Public ◽  
State Accountability ◽  
Mystery Shopper ◽  
And Performance

Originally the exclusive preserve of the private sector, the mystery shopper technique is increasingly being used in the public sector. In the wake of the reforms to modernise the state, accountability and performance-monitoring exercises are on the rise. They focus, in particular, on service quality and user-customer satisfaction. The article makes a twofold contribution to this topic: methodological and substantive. First of all, the article undertakes a scoping review of the literature on the mystery shopper. This review makes it possible to present the mystery shopper technique and its use in the public sector. For this bibliometric study, a sample of 34 papers was analysed. Second, the article offers a summary of the research into the mystery shopper technique, its potential and its limitations. Points for practitioners This article describes the use of the mystery shopper technique in the public sector. The areas for which mystery shopper surveys are commissioned are relatively limited, most being undertaken in the health sector. However, the scoping review emphasises the potential importance of mystery shopping for the purposes of the evaluation. As such, investigating other areas can be very interesting and promising for the public authorities. We also observe from this literature review that the challenges identified during mystery shopper studies can be overcome.

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