scholarly journals An analysis of passengers’ ride needs of urban rail transit services: application of quality function deployment

2019 ◽  
Vol 5 (1) ◽  
Author(s):  
Catherine Y. P. Chan ◽  
Kwai-Sang Chin ◽  
Candace Chan ◽  
Kwok L. Tsui
Keyword(s):  
Quality Function Deployment ◽  
Urban Rail Transit ◽  
Ride Quality ◽  
Quality Function ◽  
Urban Rail ◽  
Innovative Solutions ◽  
Transit Services ◽  
Study Team ◽  
Rail Line

Abstract This study aims to suggest using the interpretation type of deployment of quality function deployment (QFD) as a methodology to understand the passengers’ needs when they situate in the train cars of urban rail, using the East Rail Line (ERL) in Hong Kong as a case study. The result shows that behaved environment and safe stand are the two most important ride needs demanded by the everyday ordinary passengers of the rail line. In addition to this, the members of the study team reflected that the deployment process has greatly helped them on acquiring a thorough understanding of the passengers’ needs, which is very essential for deriving innovative solutions. Besides the rail company could make use of the case study for improving its train ride quality, the suggested methodology is applicable to understand the passengers’ ride needs of other kinds of public transport as well as the recipient needs of those public services that are of similar nature.

scholarly journals Quality function deployment: more than a design tool

2019 ◽  
Vol 11 (2) ◽  
pp. 142-166 ◽  
Author(s):  
Nadiye Ozlem Erdil ◽  
Omid M. Arani
Keyword(s):  
Quality Improvement ◽  
Quality Function Deployment ◽  
Design Tool ◽  
Quality Improvements ◽  
Literature Study ◽  
Quality Function ◽  
Content Type ◽  
Study Approach ◽  
Design Activities

Purpose This paper aims to investigate to what extent quality function deployment (QFD) can be used in quality improvement rather than design activities. Design/methodology/approach A framework was developed for implementation of QFD as a quality improvement tool. A case study approach is used to test this framework, and quality issues were analyzed using the framework in a ceramic tile manufacturing company. Findings The results showed considerable improvements in the critical quality characteristics identified and sales rates, demonstrating the potential of QFD to be used in assessing and prioritizing areas of improvement, and converting them into measurable process or product requirements. Research limitations/implications One case study was completed. More studies would be beneficial to support current findings. Practical implications This framework provides structured approach and guidelines for practitioners in adapting QFD for quality improvements in existing products or processes. Originality/value This study proposes a new framework to use QFD in quality improvement activities, expanding its application areas. Moreover, the results of the literature study performed provide a valuable collection of practical QFD implementation examples.

scholarly journals Stop Plan of Express and Local Train for Regional Rail Transit Line

2018 ◽  
Vol 2018 ◽  
pp. 1-11 ◽  
Author(s):  
Qin Luo ◽  
Yufei Hou ◽  
Wei Li ◽  
Xiongfei Zhang
Keyword(s):  
Energy Consumption ◽  
Travel Time ◽  
Programming Model ◽  
Urban Rail Transit ◽  
Rail Transit ◽  
Long Distance ◽  
Passenger Travel ◽  
Urban Rail ◽  
Proposed Model ◽  
Rail Line

The urban rail transit line operating in the express and local train mode can solve the problem of disequilibrium passenger flow and space and meet the rapid arrival demand of long-distance passengers. In this paper, the Logit model is used to analyze the behavior of passengers choosing trains by considering the sensitivity of travel time and travel distance. Then, based on the composition of passenger travel time, an integer programming model for train stop scheme, aimed at minimizing the total passenger travel time, is proposed. Finally, combined with a certain regional rail line in Shenzhen, the plan is solved by genetic algorithm and evaluated through the time benefit, carrying capacity, and energy consumption efficiency. The simulation result shows that although the capacity is reduced by 6 trains, the optimized travel time per person is 10.34 min, and the energy consumption is saved by about 16%, which proves that the proposed model is efficient and feasible.

Integrated Quality Function Deployment as a Tool for Quality Achievement in Healthcare

2012 ◽  
Vol 1 (2) ◽  
pp. 80-92 ◽  
Author(s):  
Chintala Venkateswarlu ◽  
A. K. Birru
Keyword(s):  
Analytic Hierarchy Process ◽  
Quality Function Deployment ◽  
Healthcare Services ◽  
Relative Importance ◽  
Analytic Hierarchy ◽  
Direct Evaluation ◽  
Quality Function ◽  
Model Combining ◽  
Hierarchy Process

Quality function deployment (QFD) is a methodology that extracts client demands (CDs) and inducting them in the final service/product. Once CDs are extracted from client the traditional QFD approach uses absolute importance to identify the degree of importance for each CD. Direct evaluation of CDs based on absolute weighting without tradeoffs is easy to perform, but may lead to serious deviations from reality. An alternative to avoid this problem is to adopt the analytic hierarchy process (AHP) approach. In this paper, an integrated model combining AHP and QFD has been delineated as a quality achievement tool in healthcare. A case study is performed on the healthcare services provided by government general hospital, Indore District, Madhya Pradesh, India and data has been analyzed to benchmark the proposed framework by computing the degree of relative importance for CDs through AHP and incorporating them in subsequent deployment matrices.

scholarly journals Assessing Protection Strategies for Urban Rail Transit Systems: A Case-Study on the Central London Underground

2019 ◽  
Vol 11 (22) ◽  
pp. 6322 ◽  
Author(s):  
Annunziata Esposito Amideo ◽  
Stefano Starita ◽  
Maria Paola Scaparra
Keyword(s):  
Path Length ◽  
Integrated Approach ◽  
Urban Rail Transit ◽  
Rail Transit ◽  
Sequential Approach ◽  
Transit Systems ◽  
Urban Rail ◽  
London Underground ◽  
Protection Strategies

Urban rail transit systems are highly prone to disruptions of various nature (e.g., accidental, environmental, man-made). Railway networks are deemed as critical infrastructures given that a service interruption can prompt adverse consequences on entire communities and lead to potential far-reaching effects. Hence, the identification of optimal strategies to mitigate the negative impact of disruptive events is paramount to increase railway systems’ resilience. In this paper, we investigate several protection strategies deriving from the application of either single asset vulnerability metrics or systemic optimization models. The contribution of this paper is threefold. Firstly, a single asset metric combining connectivity, path length and flow is defined, namely the Weighted Node Importance Evaluation Index (WI). Secondly, a novel bi-level multi-criteria optimisation model, called the Railway Fortification Problem (RFP), is introduced. RFP identifies protection strategies based on stations connectivity, path length, or travel demand, considered as either individual or combined objectives. Finally, two different protection strategy approaches are applied to a Central London Underground case study: a sequential approach based on single-asset metrics and an integrated approach based on RFP. Results indicate that the integrated approach outperforms the sequential approach and identifies more robust protection plans with respect to different vulnerability criteria.

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