Communication Skills Training for Healthcare Professionals Working With Patients With Cancer, Their Families, and Carers

2012 ◽  
Vol 16 (6) ◽  
pp. 640-640 ◽  
Author(s):  
Nerys Brick
Keyword(s):  
Communication Skills ◽  
Healthcare Professionals ◽  
Skills Training ◽  
Communication Skills Training ◽  
Patients With Cancer

The implementation of advanced communication skills training for senior healthcare professionals in Northern Ireland

2017 ◽  
Author(s):  
Anne Finn ◽  
Emma King ◽  
Susie Wilkinson
Keyword(s):  
Palliative Care ◽  
Northern Ireland ◽  
Communication Skills ◽  
Healthcare Professionals ◽  
Skills Training ◽  
Communication Skills Training ◽  
Complex Information ◽  
Cognitive Behavioural ◽  
Affective Components

This chapter describes the key challenges and rewards of the implementation and delivery of a programme of advanced communication skills training (ACST) for senior healthcare professionals working in cancer and palliative care in Northern Ireland (NI). It enables participants to reflect and critically appraise their own and others communication skills and to demonstrate the skills required to facilitate a structured patient-centred assessment/consultation using specific strategies to handle complex communication scenarios. Participants should also be able to tailor complex information to meet the needs of patients and carers. The course is based on an experiential, learner-centred approach, which is known to enhance effective person-centred communication and includes cognitive, behavioural, and affective components. A 2014 analysis of the programme recommends the two-day as opposed to the three-day model for ACST, as no disadvantages have been identified and this programme is better meeting the needs of the participants.

Responding to patient anger: Development and evaluation of an oncology communication skills training module

2011 ◽  
Vol 9 (4) ◽  
pp. 359-365 ◽  
Author(s):  
Philip A. Bialer ◽  
David Kissane ◽  
Richard Brown ◽  
Tomer Levin ◽  
Carma Bylund
Keyword(s):  
Communication Skills ◽  
Self Efficacy ◽  
Healthcare Professionals ◽  
Positive Impact ◽  
Skills Training ◽  
Course Satisfaction ◽  
Communication Skills Training ◽  
Review Of The Literature ◽  
Training Module ◽  
Physician Relationship

AbstractObjective:The purpose of this study was to develop a communication skills training (CST) module for oncology healthcare professionals on how to more effectively respond to patient anger. We also sought to evaluate the module in terms of participant self-efficacy and satisfaction.Method:The development of this module was based on a systematic review of the literature and followed the Comskil model previously used for other doctor–patient CST. Using an anonymous 5-point Likert scale, participants rated their pre-post self-efficacy in responding to patient anger as well as their satisfaction with the course. Data were analyzed using a paired sample t test.Results:During the academic years 2006–2009, 275 oncology healthcare professionals participated in a CST that focused on responding to patient anger. Participants' confidence in responding to patient anger increased significantly (p < 0.001) after attending the workshop. They also agreed or strongly agreed to five out of six items assessing course satisfaction 92–97% of the time.Significance of results:We have developed a CST module on how to respond to patient anger, which is both effective and useful. Training healthcare professionals to respond more effectively to patient anger may have a positive impact on the patient–physician relationship.

Oncologists’ experience with discussing cancer prognosis with patients and families: perspectives from India

2021 ◽  
Author(s):  
Sravannthi Maya ◽  
Smita C Banerjee ◽  
Shweta Chawak ◽  
Patricia A Parker ◽  
Sreekanth Kandikattu ◽  
...  
Keyword(s):  
Communication Skills ◽  
Interpretative Phenomenological Analysis ◽  
Skills Training ◽  
Cancer Prognosis ◽  
System Level ◽  
Communication Skills Training ◽  
Structured Interviews ◽  
Open Communication ◽  
Patients With Cancer ◽  
Empathic Communication

Abstract Nondisclosure of prognosis of advanced cancer is commonly practiced in some Asian cultures including India; but research is limited. To describe experiences of Indian oncologists in discussing cancer prognosis with people with cancer and their caregivers, with a focus on barriers and facilitators of prognostic discussions. Thirty oncologists practicing in South India, Hyderabad participated in semi-structured interviews; and analyzed using Interpretative Phenomenological Analysis. Barriers included system-level, patient-level, and physician-level challenges as obstructions to open and honest interactions around cancer prognosis. Most of the barriers focused on communication-related challenges. Lack of communication skills training for providers coupled with over-reliance on use of euphemisms, hesitation in communicating with “weak” patient, and struggles to establish healthcare proxy described communication-related barriers. The study also described factors including family involvement in cancer care and empathic communication as facilitators of honest and open communication about prognosis. In particular, rapport building and getting to know the patient, use of empathic communication, engaging in gradual and individualized disclosure, and balancing hope with honesty were communication-related facilitators that aid open communication with patients with cancer and their caregivers about prognosis and plan of care. Results provide implications for development of communication skills trainings for oncology physicians in India. Adapting, delivering, and evaluating existing communication skills training programs, particularly around discussions of prognosis and goals of care is a requisite step for providing patient-centered and supportive care to patients with cancer and their caregiving families.

The Belgian experience in communication skills training

2017 ◽  
Author(s):  
Isabelle Merckaert ◽  
Yves Libert ◽  
Darius Razavi
Keyword(s):  
Communication Skills ◽  
Healthcare Professionals ◽  
Teaching Method ◽  
Clinical Skills ◽  
Skills Training ◽  
Well Being ◽  
Communication Skills Training ◽  
Design Studies ◽  
Training Programmes ◽  
The Impact

Communication is recognized as one of healthcare professionals’ core clinical skills. Even though many endeavours have been undertaken to help professionals acquire these skills, many questions remain unanswered in terms of the transfer of learned skills to clinical practice, and in terms of the impact of this transfer on patients’ care and well-being. In the last two decades, communication skills training programmes, designed for healthcare professionals working in cancer care, have been the focus of several research endeavours of a research group based in Belgium. The efficacy of designed programmes has been tested in studies using a controlled design. Studies varied in the type of teaching method, the length of training, and the outcome measures considered. Four programmes will be detailed in this chapter in terms of rationale and results. The conclusion will build upon these experiences to develop recommendations and discuss where we may go from there.

scholarly journals Communication skills training for healthcare students working with people with intellectual disabilities

2018 ◽  
Vol 25 (2) ◽  
pp. 74-77
Author(s):  
Elizabeth Metcalf ◽  
Robert Colgate
Keyword(s):  
General Population ◽  
Intellectual Disabilities ◽  
Communication Skills ◽  
Healthcare Professionals ◽  
Effective Communication ◽  
Skills Training ◽  
Communication Skills Training ◽  
Healthcare Students ◽  
People With Intellectual Disabilities ◽  
Authentic Communication

SUMMARYEffective communication skills are essential for all healthcare professionals. Specialist teaching on communicating with people with intellectual disabilities is often lacking, resulting in poorer healthcare and worse outcomes than in the general population. Working with professionally trained actors with intellectual disabilities, we developed an interprofessional workshop that sought to provide authentic communication skills training to enable healthcare students from various disciplines to communicate effectively with patients of all abilities. In a survey, students reported that they found the workshops rewarding and confidence-building, and that they learnt more about the roles of their interprofessional colleagues.DECLARATION OF INTERESTNone.

Communication Skills Training for Professionals Working with Adolescent Patients with Cancer Based on Participants' Needs: A Pilot

2019 ◽  
Vol 8 (3) ◽  
pp. 354-362 ◽  
Author(s):  
Stefan Essig ◽  
Claudia Steiner ◽  
Thomas Kühne ◽  
Bernhard Kremens ◽  
Wolf Langewitz ◽  
...  
Keyword(s):  
Communication Skills ◽  
Skills Training ◽  
Communication Skills Training ◽  
Patients With Cancer ◽  
Adolescent Patients

scholarly journals The impact of training healthcare professionals’ communication skills on the clinical care of diabetes and hypertension: a systematic review and meta-analysis

2021 ◽  
Vol 22 (1) ◽  
Author(s):  
Mi Yao ◽  
Xue-ying Zhou ◽  
Zhi-jie Xu ◽  
Richard Lehman ◽  
Shamil Haroon ◽  
...  
Keyword(s):  
Systematic Review ◽  
Blood Pressure ◽  
Communication Skills ◽  
Healthcare Professionals ◽  
Skills Training ◽  
Risk Of Bias ◽  
Mean Difference ◽  
Controlled Trials ◽  
Communication Skills Training ◽  
Secondary Outcomes

Abstract Background Diabetes and hypertension care require effective communication between healthcare professionals and patients. Training programs may improve the communication skills of healthcare professionals but no systematic review has examined their effectiveness at improving clinical outcomes and patient experience in the context of diabetes and hypertension care. Methods We conducted a systematic review of randomized controlled trials to summarize the effectiveness of any type of communication skills training for healthcare professionals to improve diabetes and/or hypertension care compared to no training or usual care. We searched Medline, Embase, CINAHL, PsycINFO, Cochrane Central Register of Controlled Trials (CENTRAL), Cochrane Database of Systematic Reviews (CDSR), ClinicalTrials.gov and the World Health Organization International Clinical Trials Registry Platform from inception to August 2020 without language restrictions. Data on the country, type of healthcare setting, type of healthcare professionals, population, intervention, comparison, primary outcomes of glycated hemoglobin (HbA1c) and blood pressure, and secondary outcomes of quality of life, patient experience and understanding, medication adherence and patient-doctor relationship were extracted for each included study. Risk of bias of included studies was assessed by Cochrane risk of bias tool. Results 7011 abstracts were identified, and 19 studies met the inclusion criteria. These included a total of 21,762 patients and 785 health professionals. 13 trials investigated the effect of communication skills training in diabetes management and 6 trials in hypertension. 10 trials were at a low risk and 9 trials were at a high risk of bias. Training included motivational interviewing, patient centred care communication, cardiovascular disease risk communication, shared decision making, cultural competency training and psychological skill training. The trials found no significant effects on HbA1c (n = 4501, pooled mean difference -0.02 mmol/mol, 95% CI -0.10 to 0.05), systolic blood pressure (n = 2505, pooled mean difference -2.61 mmHg, 95% CI -9.19 to 3.97), or diastolic blood pressure (n = 2440, pooled mean difference -0.06 mmHg, 95% CI -3.65 to 2.45). There was uncertainty in whether training was effective at improving secondary outcomes. Conclusion The communication skills training interventions for healthcare professionals identified in this systematic review did not improve HbA1c, BP or other relevant outcomes in patients with diabetes and hypertension. Further research is needed to methodically co-produce and evaluate communication skills training for chronic disease management with healthcare professionals and patients.

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