scholarly journals Survey of Foreign Passengers' Satisfaction of the Service Quality of Railway Passenger Transport

Author(s):  
Nan YANG ◽  
Kai ZHENG ◽  
Chang LIU
2018 ◽  
Vol 1 (1) ◽  
Author(s):  
Lihua Peng ◽  
Xinming Song ◽  
Yuxue Yang

ABSTRACT It is an opportunity and a challenge for the railway passenger transport in China to serve the railway. In order to gain a firm foothold in the increasingly fierce market competition, the most important thing is to strengthen the passenger service quality management. This paper analyzes the current situation of railway passenger service quality, points out the difficulties and problems in the current railway passenger service, puts forward the main measures to improve the quality of railway passenger service, such as innovative service concept, ensure the quality of equipment, integrate passenger quality standards, Quality of passenger services.


2018 ◽  
Vol 235 ◽  
pp. 00020 ◽  
Author(s):  
Zdenka Záhumenská ◽  
Martin Vojtek ◽  
Jozef Gašparík

Market liberalization is a great contemporary trend in many fields of economy. Liberalized transport market, where the transport demand is meeting with transport offer, is evolving dynamically. Private railway passenger operators want to increase their market share together with national railway passenger transport companies therefore the quality of passenger transportation is getting higher, which positively influences the attractiveness of railway passenger transport. The article is focused on these current trends of liberalization in railway passenger transport market. From operational and economical point of view, there are described some ways, how to make the railway passenger transport system more effective and make the entire transport system more attractive for traveling public.


2021 ◽  
Author(s):  
Predrag Brlek ◽  
◽  
Krešimir Grđan ◽  
Ljudevit Krpan ◽  
Ivan Cvitković ◽  
...  

The trend of an increasing number of student travellers from the University of the North, the University Centers of Koprivnica and Varaždin also affects the quality of their mobility. The mobility of student-passengers in rail passenger transport is directly related to the quality of service and the inevitable maximum safety aspect, but also to the appropriate railway infrastructure. According to the above, it is necessary to analyse the current state of transport infrastructure and propose activities to increase the mobility of student-passengers. This paper analyses the current status of student-passenger mobility in railway passenger transport, and also analyses the regional features of road and railway transport infrastructure, state road DC-2 and railway R202 Varaždin-Dalj, located between the cities of Varaždin and Koprivnica, with regard to route characteristics and infrastructure facilities. As part of the work, a survey was conducted through questionnaires, and questionnaires were completed by students-travellers of the University of the North.


2017 ◽  
Vol 5 (2) ◽  
pp. 41-45
Author(s):  
Zdenka Záhumenská ◽  
◽  
Jozef Gašparík ◽  
Milan Škorupa ◽  
Petr Vladimirovich Kurenkov

Nowadays, great emphasis is placed on the quality of services provided in rail passenger transport, which is influenced by several factors. The competition between operators in the public tender when ordering paths in long-distance rail passenger transport is very significant. The aim of this article is to analyse steps of the Slovak government in the announcement of the first public tenders to provide subsidized transport of a selected line and to determine conditions for this tender. During 2015, Slovak Ministry of Transport began to take steps towards the liberalisation of the long-distance domestic rail passenger service on the Bratislava to Banská Bystrica line, which opened up the market for domestic passenger services to a new railway company. The Bratislava to Banská Bystrica line was chosen because of the provision of sufficient transport performance and passenger flows. The liberalisation process of the Bratislava to Banská Bystrica line is still ongoing, and has entered competitive conditions and criteria stage, although the tender had yet to be concluded in 2015.


2019 ◽  
Vol 15 (1) ◽  
pp. 12-15
Author(s):  
Martin Vojtek ◽  
Martin Kendra ◽  
Jaromír Široký

Abstract Integrated passenger transport system consists of many factors with various impacts on the entire system quality. In passenger transport, there are mostly individual passengers therefore it is difficult to determine all transport requirements. In the passenger transport system, there are several modes of transport, but passengers mostly use road and rail transport. Passenger transport system is influenced by many qualitative factors with various impacts. The paper is focused on analysis of the role of railways in integrated passenger transport systems. The analysis is from passenger point of view because the key element in railway passenger transport is the passenger (customer), who requires the transport from one place to another. A basic precondition for accomplishing the main requirement (transport), is making the complete offer which provides not only transport, but also other complementary services. There are several types of passenger trains, which jointly create a part of integrated transport system. Quality of this transport system depends on train route topology, timetable of trains, number and location of all stations and stops. Primary function of the transport system is providing transport for passengers on regional, national-interregional and international level; therefore, the analysis involves these levels.


2018 ◽  
Vol 46 (3) ◽  
pp. 135-141 ◽  
Author(s):  
Dongye Sun ◽  
Yuanhua Jia ◽  
Yang Yang ◽  
Huanan Li ◽  
Liping Zhao

This study presents a fuzzy Bayesian network (FBN) method to analyze the influence on the safety risk of railway passenger transport applying different risk control strategies. Based on the fuzzy probability of the basic event determined by the expert group decision method, the proposed FBN method can reasonably predict the probability of railway passenger safety risk. It is also proven that control the risk in the safety management of railway passenger transport will be the most effective way to reduce the risk probability of the railway passenger transport safety.


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