scholarly journals Konsep Manajemen Mutu Terpadu Dalam Pendidikan

2016 ◽  
Vol 6 (1) ◽  
pp. 99
Author(s):  
Hairiyah .
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Process Improvement ◽  
Learning Process ◽  
Total Quality ◽  
Administrative Services ◽  
The Government

Abstrak Total quality Management (TQM) as a management tips that focus on process improvement of customer satisfaction, which is deemed successful in the industrialized world began to demand institutions to be adapted with the aim of producing a “product” of quality. In the perspective of education MMT is an organization that provides services and products in the form of (service ). Every individual in an organization that is implementing (TQM) is a manager in any sphere of competence. In the context of education, the improvement is not only done by the government but also carried out by the staff of the administration by the improvement of the system and the culture of administrative services, and also by teachers with the learning process improvement. Thus, students are regarded as one of the customers will be able to feel satisfaction in the service of the institution. Keywords: Continuous improvement, total involvement, customer satisfaction

scholarly journals IMPLEMENTASI NILAI TOTAL QUALITY MANAGEMENT DALAM PENGELOLAAN WAKAF DI DOMPET DHUAFA DAN PONDOK PESANTREN TEBUIRENG

2012 ◽  
Vol 4 (2) ◽  
Author(s):  
Sudirman Sudirman
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Process Improvement ◽  
Islamic Law ◽  
Management Theory ◽  
Economic Research ◽  
Total Quality

<p>This study raises the issue of the implementation of Total Quality Management’s values for waqf management. The research aims to investigate the efforts of Dompet Dhuafa and Pondok Pesantren Tebuireng in terms of focus on customers, continuous improvement, and total involvement.The study is a kind of economic research in Islamic law. The data are collected through interview, observation, and documentation. Waqf management carried out  by  Dompet  Dhuafa  and  Pondok  Pesantren  Tebuireng  are  described  and  analyzed comparatively using Total Quality Management theory as a tool for analysis. The findings of this study are as follows. 1) In the area of focus on customers, Dompet Dhuafa and PP Tebuireng provide sufficient services for customers. 2) In the point of process improvement, Dompet Dhuafa and PP Tebuireng make several efforts to improve their performance. 3) In total involvement, Dompet Dhuafa and PP Tebuireng engage the elements of organizations, including leaders, workers, and partners.</p> <p>Penelitian  ini  mengangkat  masalah  pelaksanaan  nilai-nilai Total  Quality  Management untuk  manajemen  wakaf.  Penelitian  ini  bertujuan  untuk  mengetahui  upaya  Dompet Dhuafa dan Pondok Pesantren Tebuireng dalam hal fokus pada pelanggan, perbaikan terusmenerus, dan keterlibatan total.Penelitian ini merupakan jenis penelitian ekonomi dalam hukum Islam. Data dikumpulkan melalui wawancara, observasi, dan dokumentasi. Waqf manajemen dilakukan oleh Dompet Dhuafa dan Pondok Pesantren Tebuireng diuraikan dan dianalisis relatif menggunakan teori Total Quality Management sebagai alat untuk analisis. Temuan dari penelitian ini adalah sebagai berikut. 1) Dalam bidang fokus pada pelanggan, Dompet Dhuafa dan PP Tebuireng menyediakan layanan yang memadai bagi pelanggan. 2) Dalam hal perbaikan proses, Dompet Dhuafa dan PP Tebuireng membuat beberapa upaya untuk meningkatkan kinerja mereka. 3) Dalam keterlibatan total, Dompet Dhuafa dan PP Tebuireng melibatkan unsur organisasi, termasuk pemimpin, pekerja, dan mitra.</p>

scholarly journals PENGARUH IMPLEMENTASI TOTAL QUALITY MANAGEMENT TERHADAP KEPUASAN PELANGGAN

2019 ◽  
Vol 8 (12) ◽  
pp. 6931
Author(s):  
Arifin Al Amiri M ◽  
Kastawan Mandala
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Operations Management ◽  
Total Quality ◽  
Customer Data ◽  
Variable Focus ◽  
Positive Effect

This research was conducted at Kober Mie Setan. The number of samples taken as many as 150 people Kober Mie customer. Data collection done through questionnaires. Based on the results of the analysis it wasfound that the variable focus on customers, obsession with quality, teamwork and continuous improvement simultaneously had significant effect on customer satisfaction. The results of testing the partial test hypothesis revealed that each variable focused on the customer, obsession with quality, teamwork and continuous improvement had a significant positive effect  customer satisfaction. From the results of the partial test it is known that the focus variable on the customer is the most dominant variable affecting customer satisfaction. The coefficient determination of 0.731 shows that 73.1 percent variations in customer satisfaction can be explained by four independent variables used  the regression equation, while the sisas are 26.9 percent explained other variables outside the four variables used  this study. Keywords: customer satisfaction, operations management, total quality management

Integration Between Knowledge Management and Total Quality Management in Jordanian Universities

2018 ◽  
pp. 256-295
Author(s):  
Issa Mahmoud Shehabat ◽  
Mohammad Berrish
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Strong Correlation ◽  
Total Quality ◽  
Management Philosophy ◽  
The Past

Resulting from the development of management theory in the past few years, knowledge management has emerged, which is identifying information of value and how to use it well, as well as understanding cognitive assets of an organization and how to exploit them. Knowledge management is important and necessary for the survival of an organization and its superiority. It can be integrated into the philosophy of total quality management to play a role in the development of the basis of performance of modern organizations. The total quality management philosophy seeks to achieve customer satisfaction through the commitment of the leadership of an organization and its workers by a process of continuous improvement of the quality of performance in various aspects of an organization. This chapter aims to identify the integration between knowledge management and total quality management, when applied to public Jordanian universities as a sample for the study. The chapter found the presence of integrity and a strong correlation between knowledge management and total quality management.

Can TQM be Quantified?

2000 ◽  
Vol 44 (12) ◽  
pp. 2-499-2-502
Author(s):  
Jason J. Saleem ◽  
Brian M. Kleiner
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Not Given ◽  
Total Quality ◽  
Participatory Ergonomics ◽  
Machine Interface ◽  
Strategic Thought ◽  
Process Level

Total quality management is a team-based approach to the improvement of processes for the continual satisfaction of customers. Thus, three core values are common to TQM efforts: continuous improvement, customer satisfaction and teamwork. There have been some broad attempts to quantify the effects of continuous improvement, customer satisfaction and teamwork. However, we have argued previously that many TQM efforts start too late and end too soon. Starting late means that TQM is often not given strategic thought, for example in deciding strategically, which processes to improve. TQM often ends too soon in the sense that it stops at the process level and does not proceed to the human-machine interface (i.e., ergonomic) level. It is argued that participatory ergonomics, a staple method in macroergonomics, can benefit TQM efforts by bringing such efforts “down to” the ergonomic level. This paper presents our recent attempts to quantify the effects of participation.

scholarly journals TOTAL QUALITY MANAGEMENT (TQM) SEBAGAI WUJUD PENINGKATAN MUTU PENDIDIKAN

2019 ◽  
Vol 9 (2) ◽  
pp. 963-972
Author(s):  
SARIL Saril
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Business Strategy ◽  
Management System ◽  
Improve Product Quality ◽  
Total Quality ◽  
Quality Of Work

Abstract. Total Quality Management (TQM) or Integrated Quality Management (MMT) is a management system that elevates quality as a business strategy and is oriented to customer satisfaction by involving all members of the organization. Integrated Quality Management (MMT) is an approach in running a business that tries to maximize an organization's competitiveness through continuous improvement of its products, services, workforce, processes, and environment. Total Quality Management (TQM) functions effectively in a variety of organizations, namely as a management system to improve product quality or outcomes so that they can be accepted by customers and can avoid the occurrence of fatal errors. Total Quality Management (TQM) aims to provide satisfaction to customer needs as efficiently as possible. According to Margono Slamet, the main objective of TQM is to improve the quality of work, improve productivity and be efficient to satisfy.

scholarly journals IMPLEMENTASI MANAJEMEN MUTU TERPADU DI SDIT INSAN MANDIRI JAKARTA

2014 ◽  
Vol 5 (2) ◽  
Author(s):  
KHOIRUNNISA KHOIRUNNISA
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Qualitative Approach ◽  
Learning Activities ◽  
Total Quality ◽  
Case Study Method ◽  
Advantages And Disadvantages

This thesis aims to evaluate the implementation of Total Quality Management (TQM), covering the customer satisfaction and continuous improvement at SDIT Insan Mandiri Jakarta. Evaluation is conducted by studying customer’s perception both internals and externals. This research applies qualitative approach with a case study method. The data were collected through observation, interview, and studying related documents and recordings This research starts from February until July 2013. The findings of the research are: overall, implementation of TQM has increase customer satisfaction and encourage continuous improvement at SDIT Insan Mandiri. Those TQM aspects work effectively since management of SDIT Insan Mandiri Jakarta implemented Total Quality Management.The findings lead to the recommendation that (1) The management should build more facilities to support learning activities to enhance customer satisfaction, (2) SDIT Insan Mandiri should conduct comparative studies to broaden their horizons and compare their advantages and disadvantages to other schools.

Integration Between Knowledge Management and Total Quality Management in Jordanian Universities

2021 ◽  
pp. 1405-1436
Author(s):  
Issa Mahmoud Shehabat ◽  
Mohammad Berrish
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Strong Correlation ◽  
Total Quality ◽  
Management Philosophy ◽  
The Past

Resulting from the development of management theory in the past few years, knowledge management has emerged, which is identifying information of value and how to use it well, as well as understanding cognitive assets of an organization and how to exploit them. Knowledge management is important and necessary for the survival of an organization and its superiority. It can be integrated into the philosophy of total quality management to play a role in the development of the basis of performance of modern organizations. The total quality management philosophy seeks to achieve customer satisfaction through the commitment of the leadership of an organization and its workers by a process of continuous improvement of the quality of performance in various aspects of an organization. This chapter aims to identify the integration between knowledge management and total quality management, when applied to public Jordanian universities as a sample for the study. The chapter found the presence of integrity and a strong correlation between knowledge management and total quality management.

scholarly journals Organisational culture, organisational learning and total quality management: A literature review and synthesis

1999 ◽  
Vol 22 (3) ◽  
pp. 162 ◽  
Author(s):  
Geoffrey Bloor
Keyword(s):  
Quality Management ◽  
Health Services ◽  
Literature Review ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Organisational Culture ◽  
Organisational Learning ◽  
Total Quality ◽  
Improvement Programs

As health services face increasing pressure to meet the expectations of different stakeholders,they must continuously improve and learn from their experience. Many fail in attempts at continuous improvement programs because managers have not understood the complexity of making changes in organisations with multiple subcultures and interests. This article examines the related concepts of organisational culture, organisational learning and total quality management and shows how a synthesis of this knowledge can assist in develop ingcontinuous organisational learning and improvement.

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