Ranking Factors Affecting of Quality of Services to Telecom Customers in Isfahan

2015 ◽  
Vol 3 (10) ◽  
pp. 53-58
Author(s):  
Asghar Dayani ◽  
Siamak Korang Beheshti
Keyword(s):  
Quality Of Services ◽  
Factors Affecting

Customer’s satisfaction on service quality at Vietnam Technological and Commercial Joint Stock Bank – An Giang Branch

2020 ◽  
Vol 4 (3) ◽  
pp. First
Author(s):  
Tran Minh Hieu ◽  
Nguyen Duong Ngoc Mai Chi
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Test Method ◽  
Quality Of Services ◽  
Factors Affecting ◽  
Factors Influencing ◽  
Alpha Reliability ◽  
Survey Results ◽  
Development Orientation

This study applied SERVQUAL scale of Parasuraman et al to measure factors affecting customer satisfaction on service quality at Vietnam Technological and Commercial Joint Stock Bank - An Giang Branch (Techcombank An Giang). The study was conducted to survey 207 customers who have been using the service at Techcombank An Giang. The survey results were analyzed by the Cronbach's Alpha reliability test method, then used Exploratory factor analysis (EFA) to verify and evaluate the scale of service quality. The results of the regression analysis show that customer's satisfaction about service quality at Techcombank An Giang includes four factors: The factor with the highest level is the Empathy with Beta = 0.253, the second of factor is the Responsibility with Beta = 0.248, ranked third in the influence level is the Tangible with Beta = 0.235, and the lowest impact level is the Reliability with Beta = 0.144. The research also uses statistical methods to describe and test the differences of demographic factors with customer's satisfactionon service quality.The analysis results show that there is no difference between customer's satisfaction on service quality and factors such as gender, age, income, number of transaction banks, regular transaction banks, and time to use the service at Techcombank An Giang. Through the research results, the author would like to propose some ideas to improve the quality of services, thereby attracting new customers and importantly, keeping traditional customers because the development orientation of Techcombank is to take care of old customers to cross sell other products of the bank. The Stud results offer a basis for the branch to identify the factors influencing customer satisfaction on their service quality, thereby having an appropriate strategy to improve customer satisfaction.

scholarly journals Significance of Criteria and Resulting Significance of Factors Affecting Quality of Services Provided by Lithuanian Road Freight Carriers

2017 ◽  
Vol 187 ◽  
pp. 513-519
Author(s):  
Ieva Meidutė-Kavaliauskienė ◽  
Dragisa Stanujkic ◽  
Aidas Vasilis Vasiliauskas ◽  
Virgilija Vasilienė-Vasiliauskienė
Keyword(s):  
Quality Of Services ◽  
Factors Affecting ◽  
Road Freight

scholarly journals Development of QoS Evaluation Algorithm for MQTT Protocol with Reference to Threat Model

2019 ◽  
Vol 8 (6) ◽  
pp. 1557-1562 ◽  
Keyword(s):  
Third Party ◽  
Quality Of Services ◽  
Network Attack ◽  
Factors Affecting ◽  
Threat Model ◽  
Evaluation Algorithm ◽  
Iot Devices ◽  
Device Interaction ◽  
Qos Evaluation

MQTT protocol is publishing-subscribing model for IoT communication. In case of Quality of Services analysis, it is important to check the request and responses between publisher and subscriber. Any threat in communication channel is mostly leads to delay in operation. Hence, if we able to identify the delay parameter, we can suggest by means of QoS that there is a immediate need of security check for IoT system. As many IoT devices performed in unchecked, complicated, and often aggressive surroundings, safe-guarding IoT units present many different challenges. The key purpose for support quality degradation of IoT device interaction can be harmful attacks. Plenty of gadgets are often susceptible to port attacks/botnets hits, such as network attack events, which usually assessed by performing QoS Analysis. To start with factors affecting Quality of Services (QoS), in this paper we developed QoS evaluation algorithm “MQoS” for MQTT protocol and considered QoS-0 as an evaluation parameter. This paper refers the threat model which represents the flow of threats for proposed case study and can help to identify QoS by evaluating the possible communication threats. End–to-end device communication requests and responses are needed to be evaluated for large systems to get the actual QoS parameters for that system. For this reason the actual QoS tests will be conducted for third party applications.In this paper we presented results of MQTTv311 simulation for cooling sensor system.

scholarly journals The Quality of the Decision-Making Process in Road Transport

2019 ◽  
Vol 1 (1) ◽  
pp. 85-92
Author(s):  
Robert Sałek
Keyword(s):  
Decision Making ◽  
Transport Process ◽  
Road Transport ◽  
Quality Of Services ◽  
Decision Making Process ◽  
Factors Affecting ◽  
Management Level ◽  
Transport Services ◽  
Preparatory Stage

Abstract The issue of quality is a very important aspect of the operation of transport companies. In relation to the area of their activity it primarily focuses on the quality of services provided, which can be verified e.g. on the basis of timeliness of deliveries or accepted complaints. This allows for examining the quality after providing the service in order to take future pro-quality actions. However, is it possible to affect the quality of services provided before their provision? The transport process itself is preceded with a range of actions taken within the framework of detailed planning and organization, which can significantly influence the quality of services. The decisions made at the management level are conditioned by many factors determining the course of future events, however, this is not always enough to make the process run uninterruptedly. Therefore, it is important to structure basic actions at the initial stage so as to allow the smooth conduct of the decision-making process for the specific task in order to subsequently focus on the detailed analysis of the actions planned. In the paper, the author attempts to characterize the fundamental factors affecting the decisions taken during the planning and organization of the transport process. The objective of the conducted research is to verify initial decisions and their significance for the improvement in the quality of transport services provided. There was conducted the algorithmization of actions and interpretation of their importance for the quality of decisions taken at the preparatory stage and during transport.

scholarly journals Determinants of Health Service Efficiency in Hospi-tal: A Systematic Review

2021 ◽  
Vol 1 (3) ◽  
pp. 87-91
Author(s):  
Berly Nisa Srimayarti ◽  
Devid Leonard ◽  
Dicho Zhuhriano Yasli
Keyword(s):  
Systematic Review ◽  
Health Services ◽  
Organizational Factors ◽  
Hospital Efficiency ◽  
Quality Of Services ◽  
Literature Study ◽  
Factors Affecting ◽  
Service Efficiency ◽  
Hospital Patients

One of the benchmarks for assessing service performance in hospitals is efficiency in medical services. Measurement of service  efficiency will affect the quality of the hospital. Patients will consider the completeness of the service facilities they have and the quality of services to be obtained. This is due to the tendency of people to seek quality health services. Improving service quality standards in hospitals will have an impact on increasing income and getting recognition from the community for the quality of services in hospitals. This study aims to look at the determinant factors that affect hospital efficiency. This study uses a systematic review method based on the PRISMA protocol. Article searches were conducted through four online databases (PubMed, ProQuest, SAGE and SpingerLink). The initial search found 307 articles, filtered using inclusion criteria, so as many as 8 articles were analyzed with a time span of 2017-2021. The efficiency of health services in hospitals is the basis for obtaining a wider patient base and producing quality services. The results of the literature study show that there are 29 factors affecting hospital efficiency. The various factors obtained were categorized into organizational factors, health resource factors, and technical efficiency factors.

scholarly journals Internet of Things: Quality of Services of RABBITMQ & KAFKA

2019 ◽  
Vol 9 (2) ◽  
pp. 883-886
Keyword(s):  
Internet Of Things ◽  
Critical Review ◽  
Quality Of Services ◽  
Message Queue ◽  
Factors Affecting ◽  
Heterogeneous Devices

Diverse use of various heterogeneous devices in Internet of Things is providing challenges and several issues in Quality of services related to Internet of Things. This paper provides the overview of Internet of Things (IoT) and standards. Factors affecting the quality of services in communication. Standards used for communication in Internet of Things (IoT) are discussed and reviews related to it is presented. RabbitMQ implementation of AMQP as well popular standard like Kafka is discussed. Quantitative and Qualitative differences between RabbitMQ and Kafka is presented. We have also discussed similarities and dissimilarities of Message Queue Telemetry Transport (MQTT) and Advanced Message Queuing Protocol (AMQP) protocols. The main objective of this review is to provide critical review of a functional view of IoT architecture, protocols and standards.

scholarly journals Customer’s satisfaction on service quality at Vietnam Technological and Commercial Joint Stock Bank – An Giang Branch

2020 ◽  
Vol 4 (3) ◽  
pp. First
Author(s):  
Tran Minh Hieu ◽  
Nguyen Duong Ngoc Mai Chi
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Test Method ◽  
Quality Of Services ◽  
Factors Affecting ◽  
Factors Influencing ◽  
Alpha Reliability ◽  
Survey Results ◽  
Development Orientation

This study applied SERVQUAL scale of Parasuraman et al to measure factors affecting customer satisfaction on service quality at Vietnam Technological and Commercial Joint Stock Bank - An Giang Branch (Techcombank An Giang). The study was conducted to survey 207 customers who have been using the service at Techcombank An Giang. The survey results were analyzed by the Cronbach’s Alpha reliability test method, then used Exploratory factor analysis (EFA) to verify and evaluate the scale of service quality. The results of the regression analysis show that customer’s satisfaction about service quality at Techcombank An Giang includes four factors: The factor with the highest level is the Empathy with Beta = 0.253, the second of factor is the Responsibility with Beta = 0.248, ranked third in the influence level is the Tangible with Beta = 0.235, and the lowest impact level is the Reliability with Beta = 0.144. The research also uses statistical methods to describe and test the differences of demographic factors with customer’s satisfaction on service quality. The analysis results show that there is no difference between customer’s satisfaction on service quality and factors such as gender, age, income, number of transaction banks, regular transaction banks, and time to use the service at Techcombank An Giang. Through the research results, the author would like to propose some ideas to improve the quality of services, thereby attracting new customers and importantly, keeping traditional customers because the development orientation of Techcombank is to take care of old customers to cross sell other products of the bank. The Stud results offer a basis for the branch to identify the factors influencing customer satisfaction on their service quality, thereby having an appropriate strategy to improve customer satisfaction.

scholarly journals ANALISIS KOMUNIKASI PEMASARAN DALAM MENARIK PENGUNJUNG (STUDI PADA KAMPOENG KOPI BANARAN, PT. PERKEBUNAN NUSANTARA IX KABUPATEN SEMARANG)

2019 ◽  
Vol 19 (2) ◽  
Author(s):  
EUNIKE SIPAYUNG ◽  
SONY HERU PRIYANTO
Keyword(s):  
Physical Environment ◽  
Direct Marketing ◽  
Sales Promotion ◽  
Communication Strategy ◽  
Marketing Communications ◽  
Quality Of Services ◽  
Marketing Communication ◽  
Factors Affecting ◽  
The Impact

This research was conducted in Kampoeng Kopi Banaran (Kakoba), an agrotourism owned by PT. Perkebunan Nusantara IX (Persero) located in the area of coffee plantation Getas Afdeling Assinan, Jl. Raya Semarang – Solo KM 1,5. Thisresearch aims to: (1) knowing Kakoba’s marketing communication (2) knowing the changing and factors affecting Kakoba’s marketing communications(3) knowing the impact of Kakoba’s marketing communication changes in attracting visitors. This research was conducted on February – March 2018. The participants of this research were the management of Kakoba. Data collection techniques used were observation, interviews, and study documentation.This study used a qualitative approach with descriptive design.The research results explain Kakoba marketing communication strategies are: advertising, direct marketing, and sales promotion. There is one discovery about marketing communication strategy: private relation. There are other types of communication: physical environment and quality of services that support the delivery of messages to visitors. Factors affecting the changing of marketing communications in Kampoeng Kopi Banaran is technology and information, as well as the better assessment and consumer knowledge. The impact of agrotourism marketing communication changes in Kakoba is the increasing number of visitors from year to year.

scholarly journals FACTORS OF INFLUENCE ON THE DEVELOPMENT OF HOTEL AND RESTAURANT BUSINESS IN UKRAINE

2019 ◽  
pp. 58-67
Author(s):  
Andriy Kulyk
Keyword(s):  
Negative Impact ◽  
International Markets ◽  
Tourism Industry ◽  
Quality Of Services ◽  
Factors Affecting ◽  
Business Results ◽  
Methods Of Evaluation ◽  
Tourism Services ◽  
Logical Result

Introduction. Since tourism in Ukraine in recent years has been turning into a dynamic and profitable sector of economic activity, the substantiation and search for ways to improve the quality of services in it is of particular relevance. Access to international markets for tourism services enhances interest and actualizes the study of factors affecting the quality of tourism services in Ukraine. Largely, the implementation of the task of substantiating ways to improve the quality of tourism services in general depends on the activities of the respective hotel and restaurant business institutions and their functional interaction. Methods. Empirical methods and questionnaires were used to establish and identify factors affecting the quality of services in the hotel and restaurant business. The method of abstraction and generalization was used in the study, which allowed us to draw conclusions regarding the prospects and ways to improve the quality of services in the Ukrainian hotel and restaurant business. Results. A study of the factors affecting the quality of services in the hotel and restaurant business allowed them to be classified, to identify the level of influence, to offer ways and measures to smooth out the negative and increase positive trends in this area. The development of a position on possible ways to overcome the negative impact of various factors on the quality of services in the hotel and restaurant business was the logical result of a scientific search, including through the phased implementation of measures to smooth or eliminate each of them. Discussions. The proposals worked out will make it possible to improve the quality of services in the hotel and restaurant business in Ukraine. In the future, more in-depth research is needed on how to develop the composition of hotel and restaurant services, methods of evaluation and quality control, the use of positive foreign experience on these issues, as well as finding ways to improve the use of computers and communications possible technologies in the tourism industry. Keywords: quality, service, tourism, hotel and restaurant business, tourism entities, organization, improvement.

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