scholarly journals The Quality of the Decision-Making Process in Road Transport

2019 ◽  
Vol 1 (1) ◽  
pp. 85-92
Author(s):  
Robert Sałek
Keyword(s):  
Decision Making ◽  
Transport Process ◽  
Road Transport ◽  
Quality Of Services ◽  
Decision Making Process ◽  
Factors Affecting ◽  
Management Level ◽  
Transport Services ◽  
Preparatory Stage

Abstract The issue of quality is a very important aspect of the operation of transport companies. In relation to the area of their activity it primarily focuses on the quality of services provided, which can be verified e.g. on the basis of timeliness of deliveries or accepted complaints. This allows for examining the quality after providing the service in order to take future pro-quality actions. However, is it possible to affect the quality of services provided before their provision? The transport process itself is preceded with a range of actions taken within the framework of detailed planning and organization, which can significantly influence the quality of services. The decisions made at the management level are conditioned by many factors determining the course of future events, however, this is not always enough to make the process run uninterruptedly. Therefore, it is important to structure basic actions at the initial stage so as to allow the smooth conduct of the decision-making process for the specific task in order to subsequently focus on the detailed analysis of the actions planned. In the paper, the author attempts to characterize the fundamental factors affecting the decisions taken during the planning and organization of the transport process. The objective of the conducted research is to verify initial decisions and their significance for the improvement in the quality of transport services provided. There was conducted the algorithmization of actions and interpretation of their importance for the quality of decisions taken at the preparatory stage and during transport.

scholarly journals Rural Bus Connectivity and Quality of Services under Assam State Transport Corporation (ASTC)

2019 ◽  
Vol 8 (6) ◽  
pp. 3322-3327
Keyword(s):  
Rural Areas ◽  
Road Transport ◽  
The State ◽  
Primary Data ◽  
Transport Sector ◽  
Quality Of Services ◽  
Transport Services ◽  
The People ◽  
Bus Services

Road Transport Sector (RTS) is crucial for the people living in rural areas because other modes of transportation are hardly available in these regions. People are basically dependent on road transport services to run their day to day works in rural areas. Assam is a state of India where majority of the population is living in rural areas. The state comprises different geographical locations such as remotest of the remote locations, flood affected areas etc. and on the other hand, other modes of transportation such as trains, flights etc. are not adequately available in all places of the state. Thus, road transport plays a crucial role in moving goods and services in the state. So far as the welfare states are concerned, Public Road Transport Corporations (PRTCs) play a major role in delivering bus services to the people so all sections of the people can travel comfort journey at reasonable prices. Assam State Transport Corporation (ASTC) is only the Public Sector Road Transport Corporation (PSRTC) in Assam which provides bus services to the people of the state and in its connected regions. Here, the present study has been made to understand the status of services provided to the people living in rural areas of Assam under ASTC. Total 100 respondents from the group of passengers travelled by ASTC’s buses (Lakhimpur Division) have been purposively contacted for collecting primary data and the data collected from passengers would help to understand the availability/unavailability and the quality of services provided by ASTC to the passengers. Apart from the passengers, 8 ASTC’s officials (four from each station) and 2 higher officials from ASTC’s headquarters have been interviewed to understand the challenges faced by them in operating buses. Based on the collected data, the study finds that the corporation has failed to provide quality services to the passengers in many regards. The findings of the study highlight unavailability of push back system in seats in many buses, absence of a/c connections in buses allotted to rural areas, unhygienic bus stations etc. The study also reveals that service delivery is affected by the problems which are related to operation of buses such as rigid official procedures, financial deficiency, dissatisfaction of employees etc. Based on the findings, the study suggests concerned authority to take necessary steps to improve the quality of services regarding different aspects and to introducing such rules and regulations wherein employees feel comfort to discharge their duties. The study also suggests concerned authority to keeping proper surveillance over the properties of ASTC, focusing on proper maintenance of buses and bus stations etc.

scholarly journals The importance of telematic information and logistics indicators for the management of the quality of transport services

2021 ◽  
Vol 27 (3) ◽  
pp. 176-183
Author(s):  
Robert Sałek
Keyword(s):  
Road Transport ◽  
Transport Processes ◽  
Quality Of Services ◽  
The European Union ◽  
High Demand ◽  
Foreign Markets ◽  
Transport Services ◽  
Source Of Information ◽  
Telematics System

Abstract Transport companies, whose activities have a significant impact on the economy of the whole of Europe, constantly face new market challenges. The high demand for transport services, even in the time of the Covid-19 pandemic, and the introduction of new regulations by the European Union authorities mean that these enterprises have to increase their efforts on competitive foreign markets. Telematics systems play a crucial role in this battle as they enable the acquisition and processing of data characterizing processes in road transport. In this article, the author undertakes the issue of logistic indicators in theoretical frames, as well as their classification and characteristics as the main source of information about processes. This is followed by the analysis of data obtained from a transport company using a telematics system to manage transport processes in the context of ensuring the quality of services. The aim of the study is to demonstrate the significance of selected logistics indicators in terms of improving the quality of transport services. Statistical analysis is used to study the relationships and impact of individual measures in 2019-2020 as a forecasting tool. The result of the research is finding an appropriate link between the measures and using this knowledge as an opportunity to improve the quality of services.

scholarly journals Influence of the technical operation of passenger road transport on the quality indicators of transportation in interregional traffic

2021 ◽  
Vol 341 ◽  
pp. 00025
Author(s):  
Vyacheslav Epifanov ◽  
Michael Obshivalkin ◽  
Kristina Generalova
Keyword(s):  
Quality Indicators ◽  
Transport Process ◽  
Road Transport ◽  
Transport Costs ◽  
Passenger Traffic ◽  
Transport Services ◽  
Quality Aspects ◽  
Technical Operation ◽  
Passenger Road Transport

In order to improve transport services for the population, it is necessary, based on the accumulated experience and wishes of passengers, to carefully study and analyze information on the quality of transport services. This requires the development of modern methods that will effectively improve the level of transport activities. The main prerequisites will be the development of methodological regulations for the organization of the transport process, which will primarily relate to improving its quality and safety. The article establishes the relationship of factors affecting the efficiency of technical operation of the vehicle, which in turn affects the quality indicators of inter-municipal passenger traffic. Quality scores are considered simple to calculate and easy to use; Quality indicators are formed in such a way that they can be used to judge the activities of carriers in the field of improving the quality of the transport process and, thus, to separate the quality aspects that depend and do not depend on their activities. The article uses indicators developed on the basis of the requirements of quality standards for transport services. Such an approach in the process of managing passenger traffic in intermunicipal traffic can greatly contribute to improving the quality of service to the population by intermunicipal road transport. The analysis made it possible to establish modern features of the functioning of passenger traffic in intermunicipal traffic and outline ways to improve the quality of transportation and the efficiency of passenger road transport, of which, first of all, one can single out: increasing the efficiency of using road transport, reducing transport costs, developing the production and technical base. and maintenance and repair technologies.

scholarly journals Technical and Technological Innovations and Quality in Road transport of Goods - Selected Aspects

2019 ◽  
Vol 83 ◽  
pp. 51-62
Author(s):  
Małgorzata Kędzior-Laskowska
Keyword(s):  
Road Transport ◽  
Transport Systems ◽  
Quality Of Services ◽  
Technological Innovations ◽  
Intelligent Transport ◽  
The Road ◽  
Transport Services ◽  
On The Road ◽  
The Impact

The article presents the results of research regarding the impact of technical and technological innovations on the quality of services in road transport of goods. The study was conducted using a structured questionnaire survey on a sample of134 road transport companies. Respondents were managers and business owners. 7 factors, which potentially determined the quality of services, were assessed by the respondents. The data analysis used the arithmetic mean and the dominant, which formed the basis for determining the importance of a given factor for the quality of services. The variability analysis provided information about the variation of the sample. The results of the research proved the influence of innovation on quality. The highest-ranked factors supporting the quality ofroad transport services were intelligent transport systems, the ability to minform the customer about the actual location of the shipment (delivery time) and systems supporting the work of a professional driver. The article also identified selected innovations and attempts were made to determine their importance in the development of the quality of services and the effects of their functioning on the road transport system.

scholarly journals Analysis of the impact of an operator’s workstation on the safety of functioning of selected road transport systems

2019 ◽  
Vol 302 ◽  
pp. 01018
Author(s):  
Łukasz Muślewski
Keyword(s):  
Road Transport ◽  
Transport Systems ◽  
Road Accidents ◽  
Safety Level ◽  
Factors Affecting ◽  
Modern Times ◽  
Transport Services ◽  
Risk Of Injury ◽  
The Impact

Modern times are characterized by fast economic and social development. However, not all spheres of life have developed in a sustainable manner, for example some elements of anthropotechnical systems are still far from being sustainable. This results in low safety level of these systems involving high risk of injury or death caused by road accidents. Transport systems of the type Human-Machine-Environment <H-M-E>, where undesired events are caused by human behavior, belong to such systems. The author of this study has addressed the issues connected with the impact of man-made objects on their operation safety. The objects in question are selected transport systems and the study subject is assessment of the equipment operator’s behavior. The main goal of this study is to provide assessment and analysis of the impact of transport means ergonomics on the quality of transport services they provide. The research object are delivery trucks with the maximum vehicle weight up to 3.5t. The first part of the study contains identification of the factors and threats which affect functioning of transport systems. Further, ergonomics criterion is defined and the factors affecting ergonomics of selected transport means are provided. A questionnaire survey was performed with participation of professional drivers who were asked to identify the factors which have an adverse effect on the safety of the transport process as well as factors that increase the drivers’ comfort of work. Basing on this, an analysis of the results was performed and negative aspects involved in driving ergonomics were identified.

scholarly journals The Effect of Managerial Accounting on the Quality of Decision-Making

2020 ◽  
pp. 544-552
Author(s):  
Dr. Omar Mohammad Al-Hawatmeh
Keyword(s):  
Decision Making ◽  
Management Accounting ◽  
Practical Experience ◽  
Decision Making Process ◽  
Managerial Accounting ◽  
Factors Affecting ◽  
Industrial Companies ◽  
Internal And External Factors ◽  
The Impact

This study aimed to know the impact of managerial accounting on the quality of decision-making, including the actual impact on the strength of competition with companies, The study also aimed to clarify the importance of the decision-making process and clarify the factors affecting it, whether internal or external, and to indicate the existence of information that helps in decision-making processes in circumstances of uncertainty and clarify the effect of using the management accounting information necessary to analyze the data and conditions accompanying the decision-making process and explain the importance of the information Accounting that helps the organization and consistent with its circumstances and capabilities so that it reflects on the facility profits and its financial position positively, It also aims to identify the extent to which industrial companies use management accounting methods, and to achieve these descriptive goals analysis and inductive analysis approach that followed for specialized industrial companies. The study sample included (40) companies, and the study concluded a number of results, most notably: that the decision-making process is the fundamental essence of the success of management operations in industrial companies, where the decision is based on practical experience and on scientific knowledge and essential studied within an organized framework, and that the decision-making process in industrial companies is affected by internal and external factors.

Customer’s satisfaction on service quality at Vietnam Technological and Commercial Joint Stock Bank – An Giang Branch

2020 ◽  
Vol 4 (3) ◽  
pp. First
Author(s):  
Tran Minh Hieu ◽  
Nguyen Duong Ngoc Mai Chi
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Test Method ◽  
Quality Of Services ◽  
Factors Affecting ◽  
Factors Influencing ◽  
Alpha Reliability ◽  
Survey Results ◽  
Development Orientation

This study applied SERVQUAL scale of Parasuraman et al to measure factors affecting customer satisfaction on service quality at Vietnam Technological and Commercial Joint Stock Bank - An Giang Branch (Techcombank An Giang). The study was conducted to survey 207 customers who have been using the service at Techcombank An Giang. The survey results were analyzed by the Cronbach's Alpha reliability test method, then used Exploratory factor analysis (EFA) to verify and evaluate the scale of service quality. The results of the regression analysis show that customer's satisfaction about service quality at Techcombank An Giang includes four factors: The factor with the highest level is the Empathy with Beta = 0.253, the second of factor is the Responsibility with Beta = 0.248, ranked third in the influence level is the Tangible with Beta = 0.235, and the lowest impact level is the Reliability with Beta = 0.144. The research also uses statistical methods to describe and test the differences of demographic factors with customer's satisfactionon service quality.The analysis results show that there is no difference between customer's satisfaction on service quality and factors such as gender, age, income, number of transaction banks, regular transaction banks, and time to use the service at Techcombank An Giang. Through the research results, the author would like to propose some ideas to improve the quality of services, thereby attracting new customers and importantly, keeping traditional customers because the development orientation of Techcombank is to take care of old customers to cross sell other products of the bank. The Stud results offer a basis for the branch to identify the factors influencing customer satisfaction on their service quality, thereby having an appropriate strategy to improve customer satisfaction.

scholarly journals Exploring Factors Affecting the Emergency Specialists’ Decision-Making in Case of Emergencies in Patients

2018 ◽  
Vol 2018 ◽  
pp. 1-7 ◽  
Author(s):  
Abbasali Ebrahimian ◽  
Seyed-Hossein Hashemi-Amrei ◽  
Mohammadreza Monesan
Keyword(s):  
Decision Making ◽  
Emergency Department ◽  
Qualitative Content Analysis ◽  
Decision Makers ◽  
Decision Making Process ◽  
Factors Affecting ◽  
Emergency Situations ◽  
The Core ◽  
Semistructured Interviews ◽  
Emergency Decision

Introduction. Appropriate decision-making is essential in emergency situations; however, little information is available on how emergency decision-makers decide on the emergency status of the patients shifted to the emergency department of the hospital. This study aimed at explaining the factors that influence the emergency specialists’ decision-making in case of emergency conditions in patients. Methods. This study was carried out with a qualitative content analysis approach. The participants were selected based on purposive sampling by the emergency specialists. The data were collected through semistructured interviews and were analyzed using the method proposed by Graneheim and Lundman. Results. The core theme of the study was “efforts to perceive the acute health threats of the patient.” This theme was derived from the main classes, including “the identification of the acute threats based on the patient’s condition” and “the identification of the acute threats based on peripheral conditions.” Conclusions. The conditions governing the decision-making process about patients in the emergency department differ from the conditions in other health-care departments at hospitals. Emergency specialists may have several approaches to decide about the patients’ emergency conditions. Therefore, notably, the emergency specialists’ working conditions and the others’ expectations from these specialists should be considered.

scholarly journals Significance of Criteria and Resulting Significance of Factors Affecting Quality of Services Provided by Lithuanian Road Freight Carriers

2017 ◽  
Vol 187 ◽  
pp. 513-519
Author(s):  
Ieva Meidutė-Kavaliauskienė ◽  
Dragisa Stanujkic ◽  
Aidas Vasilis Vasiliauskas ◽  
Virgilija Vasilienė-Vasiliauskienė
Keyword(s):  
Quality Of Services ◽  
Factors Affecting ◽  
Road Freight
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