A gold standards case study

2010 ◽  
Vol 12 (10) ◽  
pp. 501-501
Keyword(s):  
2020 ◽  
Vol 61 ◽  
pp. 101961 ◽  
Author(s):  
Steve Harris ◽  
Anthony Trippe ◽  
David Challis ◽  
Nigel Swycher

2013 ◽  
Vol 3 (6) ◽  
pp. 1-6
Author(s):  
Khaleel Ibrahim Alsabbagh ◽  
Syed Zamberi Ahmad

Subject area Business management, organization behaviour, organization values, organization culture, customer service. Study level/applicability The case study is suitable for undergraduate courses, particularly business management and related areas. Case overview Ritz Carlton Hotel is one of the luxurious hotels which has expanded internationally in the last 30 years and recently opened its iconic hotel Abu Dhabi Grand Canal. Ritz Carlton offers unique experiences to its customers, which are driven by the embedded “Gold Standards” and values. It has enabled the Ritz Carlton to redefine the hospitability experience and create a competitive advantage. In this case study, the experience of opening this Abu Dhabi hotel is explored with reflections on their “Gold Standards” and the values which have resulted in the Ritz Carlton being benchmarked as a best service company. This made Ritz Carlton to change the way it redefines its business by not being just a hotel, but rather a company which creates memories and experiences for customers. Expected learning outcomes Discussing the essential factors that contribute to the success of companies in the service industry, with a focus on organization values and living these values in order to achieve competitive advantage. Supplementary materials Teaching notes are available for educators only. Please contact your library to gain login details or email [email protected] to request teaching notes.


2004 ◽  
Author(s):  
Dave P. Miller ◽  
Kathryn F. O"Shaughnessy ◽  
Susan A. Wood ◽  
Ronald A. Castellino

Author(s):  
Eveline Leclercq ◽  
Mike Kestemont

The quantitative analysis of writing style (stylometry) is becoming an increasingly common research instrument in philology. When it comes to medieval texts, such a methodology might be able to help us disentangle the multiple authorial strata that can often be discerned in them (issuer, dictator, scribe, etc.). To deliver a proof of concept in 'distant diplomatics,' we have turned to a corpus of twelfth-century Latin charters from the Cambrai episcopal chancery. We subjected this collection to an (unsupervised) stylometric modelling procedure, based on lexical frequency extraction and dimension reduction. In the absence of a sizable 'ground truth' for this material, we zoomed in on a specific case study, namely the oeuvre of the previously identified dictator-scribe known as 'RogF/JeanE.' Our results offer additional support for the attribution of a diplomatic oeuvre to this individual and even allow us to enlarge it with additional documents. Our analysis moreover yielded the serendipitous discovery of another, previously unnoticed, oeuvre, which we tentatively attribute to a scribe-dictator 'JeanB.' We conclude that the large-scale stylometric analysis is a promising methodology for digital diplomatics. More efforts, however, will have to be invested in establishing gold standards for this method to realize its full potential.


2014 ◽  
Vol 38 (01) ◽  
pp. 102-129
Author(s):  
ALBERTO MARTÍN ÁLVAREZ ◽  
EUDALD CORTINA ORERO

AbstractUsing interviews with former militants and previously unpublished documents, this article traces the genesis and internal dynamics of the Ejército Revolucionario del Pueblo (People's Revolutionary Army, ERP) in El Salvador during the early years of its existence (1970–6). This period was marked by the inability of the ERP to maintain internal coherence or any consensus on revolutionary strategy, which led to a series of splits and internal fights over control of the organisation. The evidence marshalled in this case study sheds new light on the origins of the armed Salvadorean Left and thus contributes to a wider understanding of the processes of formation and internal dynamics of armed left-wing groups that emerged from the 1960s onwards in Latin America.


2020 ◽  
Vol 43 ◽  
Author(s):  
Michael Lifshitz ◽  
T. M. Luhrmann

Abstract Culture shapes our basic sensory experience of the world. This is particularly striking in the study of religion and psychosis, where we and others have shown that cultural context determines both the structure and content of hallucination-like events. The cultural shaping of hallucinations may provide a rich case-study for linking cultural learning with emerging prediction-based models of perception.


2019 ◽  
Vol 42 ◽  
Author(s):  
Daniel J. Povinelli ◽  
Gabrielle C. Glorioso ◽  
Shannon L. Kuznar ◽  
Mateja Pavlic

Abstract Hoerl and McCormack demonstrate that although animals possess a sophisticated temporal updating system, there is no evidence that they also possess a temporal reasoning system. This important case study is directly related to the broader claim that although animals are manifestly capable of first-order (perceptually-based) relational reasoning, they lack the capacity for higher-order, role-based relational reasoning. We argue this distinction applies to all domains of cognition.


2019 ◽  
Vol 42 ◽  
Author(s):  
Penny Van Bergen ◽  
John Sutton

Abstract Sociocultural developmental psychology can drive new directions in gadgetry science. We use autobiographical memory, a compound capacity incorporating episodic memory, as a case study. Autobiographical memory emerges late in development, supported by interactions with parents. Intervention research highlights the causal influence of these interactions, whereas cross-cultural research demonstrates culturally determined diversity. Different patterns of inheritance are discussed.


Author(s):  
D. L. Callahan

Modern polishing, precision machining and microindentation techniques allow the processing and mechanical characterization of ceramics at nanometric scales and within entirely plastic deformation regimes. The mechanical response of most ceramics to such highly constrained contact is not predictable from macroscopic properties and the microstructural deformation patterns have proven difficult to characterize by the application of any individual technique. In this study, TEM techniques of contrast analysis and CBED are combined with stereographic analysis to construct a three-dimensional microstructure deformation map of the surface of a perfectly plastic microindentation on macroscopically brittle aluminum nitride.The bright field image in Figure 1 shows a lg Vickers microindentation contained within a single AlN grain far from any boundaries. High densities of dislocations are evident, particularly near facet edges but are not individually resolvable. The prominent bend contours also indicate the severity of plastic deformation. Figure 2 is a selected area diffraction pattern covering the entire indentation area.


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