A literature review on lean, Six Sigma and ISO 9001:2015 in manufacturing industry to improve process performance

The Six Sigma approach has received a lot of attention in various industrial sectors from the manufacturing industry to the service industry. More specific knowledge about Six Sigma has grown rapidly. Much of the training and research on Six Sigma is carried out in various industries and university. This literature review related to Six Sigma purpose to provide an overview of Six Sigma implementation in the manufacturing industries. The Six Sigma approach that has been introduced and implemented for a long time is DMAIC (Define, Measure, Analyze, Improve, and Control). This paper discusses the published literature related to Six Sigma ranging from 2015 to 2020. This paper involves the study review of 50 papers related to the implementation of Six Sigma of known database search including Elsevier, Science Direct, Emerald Insight and Google Scholars. This literature review contains results from a variety of different perspectives. The perspective includes the focus of the industry, the focus of the number of distribution by country, the focus of the year of publication and the focus of the number of publishers. In fact, this is useful for all types of manufacturing industries to find solutions to problems. The paper also provides advantages for researchers next to add to the literature.

Download Full-text

Roadmap for integration of Lean Six Sigma methodology with ISO 9001:2015 QMS standard

International Journal of Advanced Operations Management ◽

10.1504/ijaom.2020.112724 ◽

2020 ◽

Vol 12 (4) ◽

pp. 303

Author(s):

T.R. Veena ◽

G.V. Prabhushankar

Keyword(s):

Six Sigma ◽

Lean Six Sigma ◽

Iso 9001 ◽

Six Sigma Methodology

Download Full-text

Determination of the Critical Success Factors of Philosophies, Techniques, and Tools for Continuous Improvement Applied in the Service Sector

Advances in Psychology, Mental Health, and Behavioral Studies - Evaluating Mental Workload for Improved Workplace Performance ◽

10.4018/978-1-7998-1052-0.ch011 ◽

2020 ◽

pp. 237-260

Author(s):

Karla F. Madrigal ◽

Erwin Martinez Gomez ◽

Salvador A. Noriega Morales ◽

Vianey Torres-Arguelles ◽

Roberto Romero López

Keyword(s):

Six Sigma ◽

Lean Manufacturing ◽

Critical Success Factors ◽

Manufacturing Industry ◽

Service Sector ◽

Success Factors ◽

Service Industry ◽

Lean Six Sigma ◽

Growth Trend ◽

Critical Success

At the global level, the service industry represents a critical component for the economy and its growth trend is above of the other sectors. This sector alone is responsible for 63% of the gross domestic product and 45.5% of labor occupation worldwide. Despite its role in modern economies, the sector receives very little attention. In the literature, the authors have found the efforts that have been made to increase the efficiency and productivity of this type of organizations: adapting philosophies, tools, and/or techniques that were born to achieve this goal in the manufacturing industry, such as Lean manufacturing, total quality management, six sigma, lean six sigma, among others. The objective of this study is to perform an exhaustive literature review of the critical success factors reported in diverse studies of the implementation of these tools or philosophies in the service sector, as well as their differences, similarities, and results.

Download Full-text

A model of integration ISO 9001 with Lean six sigma and main benefits achieved

Total Quality Management & Business Excellence ◽

10.1080/14783363.2020.1829969 ◽

2020 ◽

pp. 1-25 ◽

Cited By ~ 1

Author(s):

José Carlos Sá ◽

Sílvia Vaz ◽

Orlancina Carvalho ◽

Vanda Lima ◽

Luísa Morgado ◽

...

Keyword(s):

Six Sigma ◽

Lean Six Sigma ◽

Iso 9001

Download Full-text

Lean Six Sigma: a clinical treatment for the recovery of Indian manufacturing sector from the after-effects of coronavirus

World Journal of Science Technology and Sustainable Development ◽

10.1108/wjstsd-03-2020-0025 ◽

2020 ◽

Vol 17 (3) ◽

pp. 311-322 ◽

Cited By ~ 1

Author(s):

Harsimran Singh Sodhi

Keyword(s):

Six Sigma ◽

Manufacturing Industry ◽

Manufacturing Sector ◽

Lean Six Sigma ◽

Clinical Treatment ◽

Content Type ◽

After Effects ◽

The World ◽

Tools And Techniques ◽

The Impact

PurposeManufacturing industry is quite badly hit due to the coronavirus. Manufacturing has been stopped in every country. The present study will provide assistance to the practitioners to recover manufacturing sector from the after-effects of coronavirus.Design/methodology/approachA thorough review of the recent articles published in the newspaper and web has been done to make a viewpoint on the global industrial impact due to epidemic corona. Reports of WHO, IMF, World Bank, RBI and so forth are also reviewed. Further, Lean Six Sigma has been suggested which can be implemented to recover manufacturing industry from the ill effects of corona.FindingsIn present study the problem causd in the manufacturing sector due to corona virus has been identified and a clinical treatment for the same has been proposed by using the tools and techniques of Lean Six Sigma.Originality/valueThe impact of coronavirus has become a huge issue not only for the physical health of human beings but also for the economic health of most of the countries in the world, as it is pushing the world economy toward huge economic depression. Therefore, it becomes the moral responsibility of industrial experts to suggest the tools and techniques to the manufacturing industry for faster recovery.

Download Full-text

How to use lean Six Sigma methodology to improve service process in higher education

International Journal of Lean Six Sigma ◽

10.1108/ijlss-11-2018-0133 ◽

2019 ◽

Vol 10 (4) ◽

pp. 883-908

Author(s):

Na Li ◽

Chad Matthew Laux ◽

Jiju Antony

Keyword(s):

Higher Education ◽

Literature Review ◽

Six Sigma ◽

Lean Six Sigma ◽

Service Process ◽

Bottom Line ◽

Content Type ◽

Root Cause ◽

Lessons Learnt

Purpose The purpose of this paper is to use a practical case study approach to demonstrate the power to use lean Six Sigma (LSS) to improve service process in a higher education institution (HEI). The paper also illustrated the barriers and challenges met and lessons learnt for the LSS adoption in this HEI. Design/methodology/approach Prior to the study, extensive literature review was conducted to understand various aspects of LSS in HE industry. The authors use a single descriptive case study as methodology to explain how DMAIC was applied within a HEI environment. Findings In this LSS case study, the team found HEI service process contains a large human behavior component, which dramatically increases the unpredictability of the entire service delivery process and increases the complexity of the process and the ability of the improvement team to identify the root cause. This case study demonstrates the numerous challenges will occur in working with the intangible factors that are both hard to recognize, quantify and rarely tracked by organization. Practical implications During the research, the pre-award service process was studied, data were recorded and various statistical tool and techniques were used to discover and resolve the root cause. The lessons learnt of the LSS adoption in this service process in HEI and the problems encountered were all recorded in this study, which will be helpful for future research in HEI industry. Originality/value From the literature review, LSS has been widely adopted in manufacturing industry, increased adoption in service, but there has been limited academic research about the implementation in nonprofit, service sectors, particular to higher education industry. The major benefit of implementation LSS in both manufacturing and service is considerable improvement to the bottom line. However, in this HEI case study, it has opened up the direction to implement LSS to better serve your customer as ultimate mission instead of financial gains.

Download Full-text