scholarly journals What makes end-user training successful? A mixed method study of a business process management system implementation

2012 ◽  
Vol 8 (1/2) ◽  
pp. 166 ◽  
Author(s):  
Benny M.E. De Waal ◽  
Ronald Batenburg
Keyword(s):  
Business Process ◽  
Mixed Method ◽  
Management System ◽  
Business Process Management ◽  
Process Management ◽  
Mixed Method Study ◽  
System Implementation ◽  
End User ◽  
User Training ◽  
End User Training

scholarly journals El impacto de la automatización en el mejoramiento de procesos

SATHIRI ◽  
2018 ◽  
Vol 12 (2) ◽  
pp. 249
Author(s):  
Alex Bolívar Cazañas Gordón ◽  
Esther María Parra Mora
Keyword(s):  
Business Process ◽  
Management System ◽  
Process Model ◽  
Business Process Management ◽  
Process Management ◽  
Business Process Model

Esta investigación tiene la intención de evaluar el efecto de la automatización en el desempeño de los procesos de una empresa de servicios. Para tal efecto, se analiza los resultados de la automatización de un proceso clave de negocio en un proveedor de servicios de telecomunicaciones. La automatización implementada toma como referencia el ciclo de vida descrito por la metodología BPM (Business Process Management), el cual se compone de cuatro fases: Modelamiento, implementación, ejecución, y análisis. Para la modelación del proceso se utilizó la notación definida en el estándar Business Process Model and Notation (BPMN). La automatización se implementó usando un paquete de herramientas informáticas comercial del tipo BPMS (Business Process Management System).

scholarly journals Determining the Level of Maturity of the Business Process Management System on the Example of an Agro-Industrial Enterprise

2020 ◽  
Vol 12 (515) ◽  
pp. 446-454
Author(s):  
Dongcheng Wang ◽  
Keyword(s):  
Business Process ◽  
Management System ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Current Level ◽  
Industrial Enterprise ◽  
Maturity Model ◽  
Characteristic Features ◽  
Four Levels

The article is aimed at determining the level of maturity of the business process management system of an agro-industrial enterprise. The existing common approaches to assessing the maturity of the business process management system are identified, their defining features are determined. A definition of maturity of the business process management system of the enterprise is made. The features of the process and enterprise maturity model (PEMM) developed by M. Hammer are described in detail. Four levels of business processes that form the system according to the Hammer model are characterized. The aspects and directions of research of maturity of the business process management system of enterprise according to the PEMM model by M. Hammer are specified. The scale of assessment of the level of maturity of the business process management system of enterprise according to certain criteria is provided. The procedure for assessing the maturity level of the business process management system of the enterprise under research is described and a scale is provided that helps to determine the current level of maturity of the system from the very low to the very high (five such levels are defined in general). Descriptions of the levels of business processes according to the PEMM model are specified in terms of the aspects of Projecting, Contractors, Process Owner, Infrastructure and Indicators. For each aspect, an assessment of the business process management system of the enterprise under research was carried out. The results are presented both by a separate direction and by each aspect of the assessment of the maturity of the business process management system of enterprise. For each aspect of the assessment of the system maturity, the characteristic features are determined, the main disadvantages and achievements are indicated. On the basis of the determined estimates of the business process management system of the enterprise under research, an assessment of the maturity of the business process management system of this enterprise in view of certain aspects is computed, as well as its current level is defined. To identify the most problematic areas in the business process management system, the existing level of maturity of the system is depicted using a petal chart. The main directions of further improvement of the existing system are defined.

scholarly journals Business Process Management System Modeling in the Virtual Enterprise Based on Stochastic Colored Petri Net

2012 ◽  
Vol 6-7 ◽  
pp. 547-552
Author(s):  
De Long Zhang ◽  
Xiao Zhong Li ◽  
Xiao Peng Li
Keyword(s):  
Business Process ◽  
Petri Net ◽  
Management System ◽  
Process Model ◽  
Business Process Management ◽  
Process Management ◽  
Virtual Enterprise ◽  
Information Management System ◽  
Utilization Rate ◽  
Colored Petri Net

Traditional enterprise information systems have many defects, so business process management (BPM) system was applied to the virtual enterprise and virtual enterprise process model is established based on BPM system. The dominant enterprise and the member enterprises used BPM system for their own information management system in the virtual enterprise. The BPM system model of the virtual enterprise was divided into the formation process and the operation process. The analysis method based on stochastic colored Petri net(SCPN) was also presented which can be used to model and analyze the process model in order to obtain the system performance analysis data. The virtual enterprise resources utilization rate can be seen. The model extends the application area of BPM system and provides a reference for the construction and management of virtual enterprise.

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