Exemplary airline service quality is the way forward to secure passenger confidence in air travel

M.V. Deepa; K. Jayaraman; Seethal Keloth

doi:10.1504/ijpqm.2021.113625

Exemplary airline service quality is the way forward to secure passenger confidence in air travel - an empirical study in Malaysia

International Journal of Productivity and Quality Management ◽

10.1504/ijpqm.2021.113625 ◽

2021 ◽

Vol 32 (3) ◽

pp. 383

Author(s):

M.V. Deepa ◽

K. Jayaraman ◽

Seethal Keloth

Keyword(s):

Empirical Study ◽

Service Quality ◽

Air Travel ◽

The Way

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International Journal of Productivity and Quality Management ◽

10.1504/ijpqm.2019.10029675 ◽

2019 ◽

Vol 1 (1) ◽

pp. 1

Author(s):

Jayaraman Krishnaswamy ◽

Deepa M.V.

Keyword(s):

Service Quality ◽

Air Travel ◽

The Way

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A service quality model of air travel demand: An empirical study

Transportation Research Part A General ◽

10.1016/0191-2607(83)90007-9 ◽

1983 ◽

Vol 17 (5) ◽

pp. 385-393 ◽

Cited By ~ 50

Author(s):

Michael Abrahams

Keyword(s):

Empirical Study ◽

Service Quality ◽

Travel Demand ◽

Air Travel ◽

Quality Model ◽

Air Travel Demand

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The Impact of the Service Quality as a Mediating Variable on the Relationship between Internal Marketing Policies and Internal Customer Satisfaction: An Empirical Study at Taif University

Journal of Marketing Management (JMM) ◽

10.15640/jmm.v3n2a11 ◽

2016 ◽

Vol 4 (1) ◽

Author(s):

Dr. Abdulraheem Ali Alghamdi

Keyword(s):

Customer Satisfaction ◽

Empirical Study ◽

Service Quality ◽

Internal Marketing ◽

Internal Customer ◽

The Impact ◽

The Relationship

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An Empirical Study on the Relationships among the Service Quality of University, International Students' Satisfaction and Loyalty

Journal of Korea Service Management Society ◽

10.15706/jksms.2018.19.5.013 ◽

2018 ◽

Vol 19 (5) ◽

pp. 269-294

Author(s):

Eun Eye Choi ◽

Min Su Kim ◽

Suk Ki Hong

Keyword(s):

International Students ◽

Empirical Study ◽

Service Quality ◽

Students Satisfaction

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An Empirical Study for Business Service Quality of Airline - Focusing on In-Flight Entertainment(IFE) Service -

The e-Business Studies ◽

10.15719/geba.13.1.201203.361 ◽

2012 ◽

Vol 13 (1) ◽

pp. 361-379

Author(s):

이찬도 ◽

이민순

Keyword(s):

Empirical Study ◽

Service Quality ◽

Business Service

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An Empirical study of the relationships among e-learning service quality, satisfaction, revisit, and referral

Productivity Review ◽

10.15843/kpapr.26.2.201206.325 ◽

2012 ◽

Vol 26 (2) ◽

pp. 325-354 ◽

Cited By ~ 1

Author(s):

박찬황 ◽

이경국

Keyword(s):

Empirical Study ◽

Service Quality ◽

E Learning

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Service Quality Provided by Public Sector Banks to SME Customers: An Empirical Study in the Indian Context

SSRN Electronic Journal ◽

10.2139/ssrn.1412791 ◽

2009 ◽

Author(s):

G. S. Popli ◽

D. N. Rao

Keyword(s):

Public Sector ◽

Empirical Study ◽

Service Quality ◽

Public Sector Banks ◽

Indian Context

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Model and Empirical Study on Service Quality Affecting Customer Loyalty of Sportswear Brands

2008 4th International Conference on Wireless Communications, Networking and Mobile Computing ◽

10.1109/wicom.2008.2010 ◽

2008 ◽

Author(s):

Min Li ◽

Yu Liu ◽

Weiyuan Zhang

Keyword(s):

Empirical Study ◽

Service Quality ◽

Customer Loyalty

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Service Quality Effects on Customer Loyalty among the Jordanian Telecom Sector "Empirical Study"

International Journal of Business and Management ◽

10.5539/ijbm.v8n7p35 ◽

2013 ◽

Vol 8 (7) ◽

Cited By ~ 2

Author(s):

Majed Radi Al-Zoubi

Keyword(s):

Empirical Study ◽

Service Quality ◽

Customer Loyalty ◽

Telecom Sector

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Impact Civil Conflicts, Information Quality, System Quality and Service Quality on the Net Benefits of M-government: An Empirical Study of Farmers\' Southern Region of Iraq

Research Journal of Applied Sciences Engineering and Technology ◽

10.19026/rjaset.13.2929 ◽

2016 ◽

Vol 13 (2) ◽

pp. 183-196

Author(s):

Salih Hajem Glood ◽

Wan Rozaini Sheik Osman ◽

Mazlinda Mohd Nadzir

Keyword(s):

Empirical Study ◽

Service Quality ◽

Information Quality ◽

Quality System ◽

Southern Region ◽

System Quality ◽

Civil Conflicts ◽

Net Benefits

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