Survey on the usage of total quality management tools and techniques in Indian service industries: an empirical analysis

2013 ◽  
Vol 2 (2) ◽  
pp. 105 ◽  
Author(s):  
Faisal Talib ◽  
Zillur Rahman ◽  
M.N. Qureshi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Empirical Analysis ◽  
Service Industries ◽  
Total Quality ◽  
Management Tools ◽  
Tools And Techniques

scholarly journals Total Quality Management in the food industry – Current situation and potential in Germany

2009 ◽  
Vol 3 (3-4) ◽  
pp. 83-87
Author(s):  
Clemens Morath ◽  
Reiner Doluschitz
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Food Industry ◽  
Total Quality ◽  
Research Project ◽  
Management Tools ◽  
Business Excellence ◽  
Tools And Techniques ◽  
And Control ◽  
A Company

The requirements in terms of information availability, risk precaution and control in the food industry continue to increase. In this context the interest of companies in the Total Quality Management (TQM) approach is also increasing. This development attracts notice to Business Excellence and connected systems. Similarly, various quality management tools and techniques are available. In this regard a research project analyzed to what extent the companies in the food industry apply different activities of the TQM scheme. The research calculates the importance that the companies attach to different requirements of TQM and how they implement them. Additionally, statistical analysis provides evidence that there is a positive correlation between the implementation of the activities of TQM and the medium- to longterm success of a company. In this article the methodology and major findings of this research project are presented.

scholarly journals Total quality management tools and techniques for improving service quality and client satisfaction in the healthcare environment: A qualitative systematic review

2022 ◽  
Vol 131 ◽  
pp. 02009
Author(s):  
Dana Grossu-Leibovica ◽  
Henrijs Kalkis
Keyword(s):  
Patient Satisfaction ◽  
Quality Management ◽  
Service Quality ◽  
Total Quality Management ◽  
Client Satisfaction ◽  
Total Quality ◽  
Healthcare Organizations ◽  
Management Tools ◽  
Healthcare Settings ◽  
Improve Service Quality

The aim of the given research is to analyse total quality management tools for improving service quality and client satisfaction in healthcare settings through a systematic qualitative review. Data was collected through the web of sciences (WOS), Scopus, EBSCO, PubMed, and Medline. Initially, we found 573 articles from all the sources, but after eliminating the non-relevant articles, only 24 usable articles were finalized. Furthermore, 12 articles were purely related to TQM, service quality, and client satisfaction. This study concludes that TQM practices and tools improve service quality and client satisfaction in healthcare organizations. This study provides excellent managerial and practical insights. Managers should implement the TQM tools to improve service quality and client satisfaction. This way, customer satisfaction is enhanced, and patient satisfaction is improved, leading to high operational and overall performance. This study also reveals a need for further studies to clarify the role of TQM tools on service quality and patient satisfaction.

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