Service innovation: building a sustainable competitive advantage in higher education

2019 ◽  
Vol 10 (4) ◽  
pp. 289 ◽  
Author(s):  
Boon Liat Cheng ◽  
Tat Huei Cham ◽  
Michael M. Dent ◽  
Teck Heang Lee
Keyword(s):  
Higher Education ◽  
Competitive Advantage ◽  
Service Innovation ◽  
Sustainable Competitive Advantage

scholarly journals Application of RBV Concepts in Implementing Strategy of Jordanian Higher Education

2019 ◽  
Vol 12 (7) ◽  
pp. 96
Author(s):  
Zead M. Alhawamdeh ◽  
Nayef Raji Alomyan
Keyword(s):  
Higher Education ◽  
Competitive Advantage ◽  
Competitive Strategy ◽  
Low Cost ◽  
Sustainable Competitive Advantage ◽  
Cost Producer

This study chose Porter’s (1980) conceptualization of competitive strategy, since this conceptualization is academically well accepted and internally consistent (Dess and Davis, 1984). Porter (1980) identified two generic ways in which an organization can gain sustainable competitive advantage over other firms in the industry: ‘low cost’ and ‘differentiation’. A ‘low-cost’ strategy emphasizes the need to be the low-cost producer in the industry. A ‘differentiation’ strategy is based on creating and offering a product that is perceived industry-wide as unique

scholarly journals Factors Affecting Hospital Service Innovation: Literature Review

2020 ◽  
Vol 1 (2) ◽  
pp. 57-73
Author(s):  
Siti Fatmala Rezeki ◽  
Syahrir A. Pasinringi ◽  
Lalu Muhammad Saleh
Keyword(s):  
Literature Review ◽  
Human Resources ◽  
Competitive Advantage ◽  
Literature Search ◽  
Healthcare Professionals ◽  
Service Innovation ◽  
Hospital Service ◽  
Sustainable Competitive Advantage ◽  
Factors Affecting ◽  
Major Factors

Innovation at the hospital as a change in the delivery of patient-focused health services by encouraging healthcare professionals to work smarter, faster and better. Service innovation can provide an effective way to create a sustainable competitive advantage for hospitals. This study aims to analyze and examine the factors that influence service innovation in hospitals using the literature review method. The results were obtained from a literature search that discusses the major factors that influence service innovation, namely in the form of a good management system within the scope of the hospital. This big influence is that human resources, starting from the leaders and employees who work in the hospital, must work together for the advancement and empowerment of the hospital.

scholarly journals Knowledge Management di Perguruan Tinggi

2010 ◽  
Vol 1 (2) ◽  
pp. 407 ◽  
Author(s):  
Harjanto Prabowo
Keyword(s):  
Higher Education ◽  
Knowledge Management ◽  
Competitive Advantage ◽  
Organizational Performance ◽  
Sustainable Competitive Advantage ◽  
Daily Work ◽  
The Right

Conceptually, Knowledge Management is the organization's activities in managing knowledge as an asset, it is necessary that knowledge is properly distributed to the right people and in swift time, until they can interact, share knowledge and apply it in their daily work in order to improve organizational performance. In the study of higher education, in addition to being an element forming a sustainable competitive advantage, knowledge is also the value created by the college to be conveyed to consumers. This research discusses the understanding of knowledge management that is implemented in universities. 

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