Factors affecting service quality perception in internet-banking services: an evidence from Uttarakhand

2017 ◽  
Vol 6 (3/4) ◽  
pp. 251
Author(s):  
Meenakshi Sharma
Keyword(s):  
Service Quality ◽  
Internet Banking ◽  
Banking Services ◽  
Factors Affecting ◽  
Quality Perception ◽  
Internet Banking Services

scholarly journals Growth and Factors Affecting the Uses of e-banking Services in India

2021 ◽  
Vol 23 (10) ◽  
pp. 61-80
Author(s):  
Dr. Jivan Biradar ◽  
Keyword(s):  
Credit Card ◽  
Quantitative Measure ◽  
Secondary Data ◽  
Internet Banking ◽  
Modern Technology ◽  
Advanced Technology ◽  
Banking Services ◽  
Factors Affecting ◽  
Internet Banking Services ◽  
Banking Credit

The banking sectors and bankers have started using advanced technology to deliver banking services. In the e-banking, banks are using modern technology for banking activities and operations to provide good quality of services to their customers. This study is based on primary as well as secondary data. A five-point likert scale was used as a quantitative measure to understand consumer’s perception and factor affecting uses of e-banking services. The study found that, the uses of e-banking services like mobile banking, credit card facility and internet banking services are becoming popular in recent period and the comfortable level is higher with the ATM and debit card facility whereas customers are not comfortable while using internet banking services. The major reasons for less use of e-banking services are connectivity problem, less number of ATMs and ignorance of staff members. So, there is a need to increase infrastructure facilities and financial institutions should take initiatives for staff training and awareness related activities to increase uses of e-banking services.

scholarly journals The Factors Affecting the Trustworthiness of Customers towards the Usage of Internet Banking in Malaysia

2017 ◽  
Vol 12 (6) ◽  
pp. 1
Author(s):  
Uma Murthy ◽  
Paul Anthony Mariadas ◽  
Gopal Perumal
Keyword(s):  
Regression Analysis ◽  
Correlation Analysis ◽  
Internet Banking ◽  
Mobile Internet ◽  
Mobile Banking ◽  
Banking Services ◽  
Factors Affecting ◽  
Internet Users ◽  
Year 2000 ◽  
Internet Banking Services

The number of internet users in Malaysia is significantly high in comparison with other countries. It is reported that the number of internet users who were born in the year 2000 and above is almost near 70% in Malaysia. In 2015, the Malaysian internet users has exceeded to more than 19 million users. Therefore, the amount of banks that are implementing internet services to their customer is to be roughly 30. Meanwhile, there are only 13 banks in Malaysia that offers mobile banking services to its customers. Although there has been a rapid distribution of mobile internet by banks, internet banking services is still not fully adopted by banks. The objective of the study is to study about the factor affecting the trustworthiness of customers towards the usage of internet banking in Malaysia. This research is about the trustworthiness of customers towards the usage of internet banking. There are a few variables of factors that affect the trustworthiness of customers towards the usage of internet banking and it is clearly explained and elaborated. The factors are competency, security, integrity performance and shared values. Next, the methodology quantitative approach has used in this research whereby 200 respondents were sampled by the population from using the simple random taking. Employed the SPSS Version 22.0, the multiple regression analysis and correlation analysis was created out to test the four hypothesis for this research. Moreover, this research will be conducted in Kota Damansara, Malaysia.

Factors Affecting Customer Retention Toward Internet Banking in Malaysia

2009 ◽  
Vol 08 (01) ◽  
pp. 35-43 ◽  
Author(s):  
Hishamuddin Bin Ismail ◽  
Mohammad Fateh Ali Khan Panni
Keyword(s):  
New Technology ◽  
Customer Retention ◽  
Internet Banking ◽  
Demographic Variables ◽  
The Internet ◽  
Banking Services ◽  
Factors Affecting ◽  
Business Operation ◽  
Information And Communication ◽  
Internet Banking Services

Information and communication technology (ICT) is not a strange medium anymore in business operation nowadays. Most businesses regardless of their industries try to equip themselves with the development of ICT. Polatoglu and Ekin (2001) viewed Internet banking as very attractive to banks and to consumers who have higher acceptance of new technology. The purpose of the study is to find out the extent of the effect of the customer demographics on the online customer retention of the internet banking services; the extent of the influence of the characteristics of innovation on customer retention of internet banking services. The study revealed that the demographic variables do not have any significant impact on the customer retention of the internet banking services. However, the study found that all the innovative characteristics like relative advantages, compatibility, trialability, observability and complexity are found to have significant association with the customer retention of internet banking services.

scholarly journals Customer Adoption of Internet Banking: An Empirical Investigation in Taiwanese Banking Context

2012 ◽  
Vol 4 (11) ◽  
pp. 570-582 ◽  
Author(s):  
Chao Chao Chuang
Keyword(s):  
Service Quality ◽  
Market Share ◽  
Empirical Investigation ◽  
Internet Banking ◽  
Security And Privacy ◽  
Banking Services ◽  
Banking Service ◽  
Bank Managers ◽  
Specific Factors ◽  
Internet Banking Services

In these days, banks work hard to attract consumers and keep their market share by providing them with more innovative services through Internet banking. Banking services are now just at the distance of one click from the mouse. The purpose of this paper is to explore how and why specific factors affect adoption of Internet banking in Taiwan context. The findings suggest six identified factors are significant in respect of customers’ adoption of Internet banking services. Convenience, accessibility and feature availability are the main motivators for consumers to use Internet banking service. Results also reveal that security and privacy play important roles in discouraging the customers to use Internet banking services. Conclusions and managerial suggestions are proposed to provide a practical contribution for bank managers to better understand customers’ perception of e-banking service quality and enhance customers’ adoption rates.

CUSTOMERS' SATISFACTION TOWARDS INTERNET BANKING OF ICICI BANK LIMITED - A STUDY IN ERODE CITY

2015 ◽  
Vol 6 (01-02) ◽  
Author(s):  
M. VASAN
Keyword(s):  
Service Quality ◽  
Internet Banking ◽  
Primary Data ◽  
Top Management ◽  
Banking Services ◽  
Level Of Satisfaction ◽  
Study Results ◽  
High Level ◽  
Internet Banking Services ◽  
Structured Questionnaire

The study has been conducted in order to meticulously evaluate and examine the level of satisfaction towards internet banking services. The purpose of this study is also to observe and analyze the purpose of using internet banking, reasons for chosen internet banking, satisfaction of customers towards internet banking and to find out the problems encountered by the customers. The primary data for this study was compiled through well-structured questionnaire filled in on a one-to-one basis by 120 customers of ICICI Bank. The study results clearly indicated that the majority of the users of internet banking were in the high level of satisfaction. Hence, the study highlights the important points that ICICI Bank's top management must consider in order to increase the number of internet banking users and to improve their service quality

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