The Human Side of Reference and Information Services in Academic Libraries

Author(s):  
Lesley S J Farmer
2021 ◽  
Author(s):  
Mahlaga Molepo ◽  
Mashia Shokane

Whereas COVID-19 has changed the way academic libraries operate, the University of the Free State (UFS) Libraries have demonstrated resilience, and adaptability during the pandemic. The survey presents a first insight into the effectiveness of UFS libraries during the first, and second waves of COVID-19. Our data on the effectiveness of UFS libraries shows a fair to moderate library and information services. More research is needed to determine how academic libraries are coping during the third wave of COVID-19.


2019 ◽  
Vol 40 (6/7) ◽  
pp. 461-477
Author(s):  
Khalil Ismayilov ◽  
Nadir Ismayilov ◽  
Vafa Mammadova

Purpose The purpose of this paper is to comparatively study the library and information services provided by three academic libraries – Baku State University Scientific Library, ADA University Library and Information Services and Khazar University Library and Information Center – located in Baku, Azerbaijan. Various types of library services are examined in terms of funding, acquisition and technical equipment support issues. Also, different subordination conditions (public/private) of the universities help to better understand the current position of academic libraries in different entities. Design/methodology/approach Most part of the conveyed information was obtained through review of related literature, libraries’ annual reports and personal communication with the directors of the academic libraries, to look for similarities and differences in provided library and information services. The results of the study are comparatively described through multiple tables and charts. Findings For improving services it is necessary to develop paid forms of library and information services, maintain various training possibilities for library staff in modern librarianship areas, increase the variety and number of public and outreach activities. Research limitations/implications As the findings of the paper suggest new forms of library services and activities, it is necessary to continue the topic in further studies to develop practical methods and applications for local library conditions. Originality/value The paper can be accepted as the first comparative study of the library information services in academic libraries of Azerbaijan, which gives general overview and analysis of separate service ranges and types. The researchers interested in Azerbaijani librarianship may find it practical.


Author(s):  
Rexwhite Tega Enakrire

The multifarious task of information services, which academic libraries are saddled with, continues to require the support of interlending and document supply from other libraries, in order to meet users' increasing information needs. The rationale that spurs this drive was the shifting nature of operations from traditional to virtual/technological platforms. This article employed the qualitative research approach grounded on documents/textual content analysis of literature extracted from databases of Scopus, Science Direct, and LISTA. Findings revealed that academic libraries should utilize interlending and document supply to fulfill growing and diverse demands for information. The ability to fulfill information needs requires diverse knowledge and the skills of librarians, information resources, and infrastructure to strengthen interlending and document supply. The study recommends the adaptation of grey literature as part of the collection development, cooperation with library associations and securing funding for academic libraries in Nigeria as the way forward.


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