Financial Services’ Analysis of Public Sector Banks: Value Addition to Allahabad Bank

2012 ◽  
Vol 3 (3) ◽  
pp. 12-15
Author(s):  
Jeewan Chandra Pande ◽  
◽  
Dr. Sudhinder Singh Chowhan
Keyword(s):  
Public Sector ◽  
Financial Services ◽  
Value Addition ◽  
Public Sector Banks

Service Quality in Public and Private Sector Banks of India

2016 ◽  
Vol 4 (1) ◽  
Author(s):  
Shruti Agrawal ◽  
Mansh Mittal ◽  
Ratish Gupta
Keyword(s):  
Public Sector ◽  
Service Quality ◽  
Private Sector ◽  
Financial Services ◽  
Banking Sector ◽  
Public And Private ◽  
Public Sector Banks ◽  
Significant Difference ◽  
Private And Public ◽  
Public And Private Sector

Banking sector and its performance play an important role in an economy. The current scenario of Indian banking sector is very dynamic and competitive. To maintain market share it is necessary for banking institutions to acquire large customer base. Customers today are very much aware about various financial services and institutions, moreover they are spoilt for choice. Therefore they can only be retained by providing quality services. The present study focuses on the service quality and customer satisfaction among private and public sector banks in India. It also attempts to compare service quality gaps between customer expectation and satisfaction regarding banking service. The outcome of the study shows that service gap is lower in private sector banks than public sector banks. Reliability and assurance are the dimensions where no significant difference has been observed between public and private sector banks.

scholarly journals How to Build Satisfaction and Customer Loyalty with a Focus On Complaints Handling (Review of the Scientific Literature)

2017 ◽  
Vol 2 (2) ◽  
pp. 28-33
Author(s):  
Agus Salim ◽  
Margono Setiawan ◽  
Rofiaty Rofiaty ◽  
Fatchur Rohman
Keyword(s):  
Public Sector ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Financial Services ◽  
Jel Classification ◽  
Future Research ◽  
Customer Complaints ◽  
Public Sector Banks ◽  
Research Type

Objective - The purpose of this study is to examine and explain the effect of bank service quality and the handling of customer complaints on customer loyalty in public sector banks in Jakarta. This bank has been the subject of several complaints to the Indonesian Consumers Foundation and the Financial Services Authority. Methodology/Technique - The variables in this study are: bank service quality 19 indicators, handling of customer complaints 4 indicators, 29 indicators of customer loyalty, and customer satisfaction 4 indicators. Findings - The research displays the proposed conceptual model, namely the main determining features of customer loyalty. Novelty - The study developed framework for future research. Type of Paper: Review Keywords: Bank Service Quality; Handling of Customer Complaints; Customer Satisfaction; Customer Loyalty; Public Sector Banks; Indonesia. JEL Classification: D11, D21, G21.

scholarly journals A Study on Customer Preference towards Financial Services of Public and Private Sector Banks - A Comparative Study

2021 ◽  
Vol 11 (3) ◽  
Author(s):  
Srinivas K.T.
Keyword(s):  
Public Sector ◽  
Private Sector ◽  
Financial Services ◽  
Banking Sector ◽  
Inclusive Development ◽  
Primary Data ◽  
Public And Private ◽  
Customer Preference ◽  
Public Sector Banks ◽  
Public And Private Sector

The banking sector plays a significant role in the development of the economy, as it mobilizes deposits and provides credit to various sectors across business including individuals. The purpose of this study is to understand the customer preference of selecting banking services among public and private sector banks. This study is based on primary data obtained from customers of Public and Private sectors banks in Mandya district. The study reveals that Public sector banks have a greater number of branches and private sector banks have good and innovative products and customer friendly environment at branches. Both the sector banks have similarity in various services provided to the customers but as per the study public sector banks have attracted more customers than private sector banks in the study area, since their main focus is inclusive development of the society.

A Study of Effect of NPAs on the Financial Performance of Public Sector Banks in India

PRODUCTIVITY ◽  
2019 ◽  
Vol 60 (1) ◽  
pp. 70-78
Author(s):  
PREETI . ◽  
◽  
Dr. Kuldip Singh Chhikara ◽  
Keyword(s):  
Public Sector ◽  
Financial Performance ◽  
Public Sector Banks

Non-Performing Assets in Public Sector Banks: An Investigation

2011 ◽  
Vol 3 (9) ◽  
pp. 12-15
Author(s):  
Dr. R. K. Patel Dr. R. K. Patel ◽  
Keyword(s):  
Public Sector ◽  
Public Sector Banks

Retail Credit Risk Management in Indian Public Sector Banks

2012 ◽  
Vol 3 (8) ◽  
pp. 31-37
Author(s):  
Nayan J. Nayan J. ◽  
◽  
Dr. M. Kumaraswamy Dr. M. Kumaraswamy
Keyword(s):  
Risk Management ◽  
Public Sector ◽  
Credit Risk ◽  
Credit Risk Management ◽  
Public Sector Banks ◽  
Retail Credit

Service Quality Perception towards E-CRM Practices among Customers of Private and Public Sector Banks of Rajasthan Using SERVQUAL Method

2018 ◽  
Vol 7 (3) ◽  
pp. 22
Author(s):  
Neeti Kasliwal ◽  
Jagriti Singh
Keyword(s):  
Public Sector ◽  
Service Quality ◽  
Banking Sector ◽  
Sampling Technique ◽  
Vital Role ◽  
Public Sector Banks ◽  
Significant Difference ◽  
Private And Public ◽  
Score Method ◽  
Public Banks

Banking sector is growing rapidly and playing a vital role in the economic development of the nation. Both private and public sector banks are giving more priority to service quality to satisfy their customers. For this, banks are now emphasizing on E-CRM practices to carry out transactions and communicate with their customers. The purpose of this research is to assess the service quality among private and public banks in Rajasthan. Purposive sampling technique has been employed to collect the data from three private banks and three banks from public. To analyze the data, descriptive statistics, Mean score method and t test have been used. Results indicates that there is a significant difference in consumer’s perception of service quality dimensions related to E-CRM practices provided by selected private and public sector banks of Rajasthan..The findings of this research will help policy makers of banking sector to set customer oriented policies.

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