scholarly journals Patient satisfaction against the quality of dental health services at dental polyclinic of Tenriawaru general hospital in Bone regency

2016 ◽  
Vol 1 (1) ◽  
pp. 134
Author(s):  
Fuad Husain Akbar ◽  
Rini Pratiwi
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
General Hospital ◽  
Dental Health ◽  
Dental Health Services

scholarly journals Patient satisfaction against the quality of dental health services at dental polyclinic of Tenriawaru General Hospital in Bone Regency

2016 ◽  
Vol 1 (3) ◽  
pp. 177 ◽  
Author(s):  
Fuad H. Akbar ◽  
Rini Pratiwi
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
General Hospital ◽  
Dental Health ◽  
Physical Appearance ◽  
Medical Services ◽  
Research Subjects ◽  
Five Dimensions ◽  
Dental Health Services

Patient satisfaction against the quality of dental health serviceswas a comparison between the perception of care received by expectation before getting treatment. The Research was conducted at Tenriawaru General Hospital in Bone Regency based on the five dimensions of service quality, they were the assurance, empathy, responsiveness, physical appearance, and medical services by using Likert scale. The study was descriptive with a sample of 65 people. The research subjects were all visitors (patient) Dental Polyclinic of Tenriawaru General Hospital in Bone Regency. Results showed patient satisfaction on dimensions of assurance 84.6% falling into the category satisfied. On the dimensions of empathy showed 81.5% of patients satisfied. On the dimensions of responsiveness showed 36.9% of patients satisfied. On the dimensions of physical appearance showed 84.6% of patients satisfied. On the dimensions of medical services showed 72.3% of patients satisfied. Based on the result of patient satisfaction against the quality of dental health services at the Dental Polyclinic of Tenriawaru General Hospital in Bone Regency which reviewed from five dimensions showed patients satisfied against the quality of dental health services at Tenriawaru General Hospital in Bone Regency.

scholarly journals Determinants that Influence the Quality of Outstanding Services on Patient Satisfaction in dr. H. Moh. Anwar General Hospital Sumenep District

2021 ◽  
Vol 5 (1) ◽  
pp. 185-194
Author(s):  
Susiyati Susiyati ◽  
Katmini Katmini
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Service Quality ◽  
Response Time ◽  
General Hospital ◽  
Linear Regression Analysis ◽  
P Value ◽  
Outpatient Services ◽  
Cross Sectional

Quality hospital services are always a hope for every user of health services and along with the development of science and technology, people are increasingly critical in assessing health services. The purpose of this study was to analyze the effect of loyalty and response time on the quality of outpatient services and patient satisfaction in General Hospital dr. H. Moh. Anwar, Sumenep Regency. The design of this research is an observational quantitative study with a cross sectional approach with the focus of the research directed at analyzing the effect of loyalty and response time on the quality of outpatient services and patient satisfaction in General Hospital dr. H. Moh. Anwar, Sumenep Regency. The total population is 271 respondents and a sample of 109 respondents is taken by the Accidental Sampling technique. The findings showed that most of the respondents had sufficient category loyalty as many as 56 respondents (51.4%). Most of the respondents rated the response time in the medium category as many as 56 respondents (51.4%). Most of the respondents have a moderate category of service quality as many as 55 respondents (50.5%). Most respondentssatisfied as many as 65 respondents (59.6%). Based on the results of the Linear Regression analysis of the service quality variable on utilization, it shows that the p-value <0.05 then H0 is rejected and H1 is accepted, so it can be concluded that there is an influence of loyalty and response time on the quality of outpatient services and patient satisfaction in General Hospital dr. H. Moh. Anwar, Sumenep Regency. It is expected that respondents can provide constructive input and criticism so that the services provided can be in accordance with what is expected.

scholarly journals Metode Fuzzy Servqual Dalam Mengukur Kepuasan Pasien Terhadap Kualitas Layanan BPJS Kesehatan

2018 ◽  
Vol 5 (1) ◽  
pp. 90-101
Author(s):  
Entin Sutinah ◽  
Odilia Rosdiana Simamora
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Health Services ◽  
Service Quality ◽  
General Hospital ◽  
Five Dimensions ◽  
Physical Evidence ◽  
Level Of Satisfaction ◽  
Improve Service Quality

Abstrak Kurangnya kualitas pelayanan menjadi salah satu kendala terhadap tingkat kepuasan pasien. Pihak rumah sakit juga sering kali kesulitan dalam mengukur kualitas pelayanannya. Tujuan penelitian ini adalah untuk mengetahui tingkat kepuasan pasien yang menggunakan layanan BPJS Kesehatan di Rumah Sakit Umum Daerah Dr. H. Kumpulan Pane. Pengukuran kualitas pelayanan dilakukan dengan metode Fuzzy servqual. Kualitas pelayanan menggunakan lima dimensi yang terdapat dalam servqual yaitu tangibles (bukti fisik), reliability (keandalan), responsiveness (daya tanggap), assurance (jaminan), emphaty (empati). Hasil penelitian ini menunjukkan bahwa nilai gap dari kelima dimensi memiliki nilai negatif. Yang artinya kualitas pelayanan di dapatkan belum sesuai dengan yang diharapkan oleh pasien BPJS Kesehatan. Nilai gap tertinggi adalah dimensi emphaty (empati) dengan nilai gap sebesar 0.15 dan nilai gap terendah adalah dimensi tangibles (bukti fisik) dengan nilai gap 0.49. dengan demikian dapat diketahui bahwa dimensi tangibles (bukti fisik) ini yang menjadi perhatian untuk dapat meningkatkan kualitas pelayanan. Kata Kunci : Fuzzy, Kepuasan, Pelayanan, Servqual Abstract Lack of quality of service becomes one of the obstacles to the level of patient satisfaction. The hospital is also often difficult to measure the quality of service. The purpose of this study is to determine the level of satisfaction of patients who use BPJS Health services in the Regional General Hospital Dr. H. Collection Pane. Measurement of service quality is done by Fuzzy servqual method. Service quality uses the five dimensions contained in the servqual are tangibles (physical evidence), reliability, responseiveness, assurance, empathy. The results of this study indicate that the gap value of the five dimensions has a negative value. Which means the quality of service is not in accordance with the expected by the patient BPJS Health. The highest gap value is the empathy dimension with the gap value of 0.15 and the lowest gap is the dimension of tangibles (physical proof) with the gap value of 0.49. thus it can be seen that the dimensions of tangibles (physical evidence) is of concern to improve service quality. Keywords: Fuzzy, Satisfaction, Service, Servqual

scholarly journals Analysis Quality of Services on and Satisfaction Loyalty Patients Sumberglagah Hospital Mojokerto

2020 ◽  
Vol 3 (2) ◽  
pp. 232-238
Author(s):  
Bambang Priyono ◽  
Indasah Indasah ◽  
Koesnadi Koesnadi
Keyword(s):  
Patient Satisfaction ◽  
Linear Regression ◽  
Health Services ◽  
Service Quality ◽  
General Hospital ◽  
Quality Of Services ◽  
Hospital Services ◽  
Patient Loyalty ◽  
Regression Test

Hospitals were health facilities that provide individual health services including promotive, preventive, curative and rehabilitative services. Hospital services provided in the form of quality will be able to satisfy patients. Patients satisfied with the services provided can also create patient loyalty. This study aims to determine the effect of service quality on satisfaction and loyalty of patients at Sumber Glagah General Hospital Mojokerto. Research design used in this study a correlation analytic with a cross sectional approach. The population study were all in patients at Sumber Glagah General Hospital Mojokerto in August 2018 as many as 315 patients. The sampling technique used simple random sampling with a sample size of 100 patients. The independent variable was service quality and the dependent variable is satisfaction and loyalty. The instrument used a questionnaire that is tested for its validity and reliability. Data analysis used linear regression with a significance level of 0.05. The results showed that respondents stated that the services of the Sumberglagah General Hospital were of high quality at 56%. Respondents who stated that they were very satisfied were 94%. Respondents who stated were very loyal at 93%. The results of the linear regression test showed that p = 0.025 (α = 0.05) that H0 is rejected means that there is an influence between the quality of service of Sumberglagah Hospital in Mojokerto and patient satisfaction. The results of the linear regression test showed that p = 0.015 means that there is an influence between the quality of services of Sumberglagah Hospital in Mojokerto on patient loyalty. The quality of health services felt by patients is predicted to increase patient satisfaction. Good service quality will affect patient satisfaction as a hospital customer. The more quality the services provided by the hospital, the more patients will feel satisfaction with the services provided. The better quality of hospital services provided to patients will be more loyal patients to the hospital

scholarly journals Applying Children's Quality of Life Assessment to Promote the Reliability of Children Dental Health Services Quality

2016 ◽  
Vol 10 (1) ◽  
pp. 9-13
Author(s):  
Taufan Bramantoro ◽  
P Yayi Suryo ◽  
Djauhar Ismail ◽  
Udijanto Tedjosasongko
Keyword(s):  
Quality Of Life ◽  
Health Service ◽  
Health Services ◽  
Dental Health ◽  
Health Related Quality ◽  
Quality Of Life Assessment ◽  
Dental Health Services ◽  
Related Quality ◽  
Health Related

ABSTRACT Objective Dental health services as a service provider need to evaluate and promote their service quality. The assessment of oral health related quality of life can be valuable material for the planning and evaluation of dental health services. Oral health related quality of life assessment apply the socio-dental indicators aspects and provide information in regard to the impact of oral conditions on the quality of life. One of patient's service quality assessment main aspect is reliability of dental treatment. Reliability of dental treatment is not only focused on dental pathological problems solving, but also on patient's quality of life improvement. This study examined the application of children's quality of life assessment as a decision planning basis to promote reliability aspects in children dental health services quality. Material & Method This study can be considered as an observational analytic research using cross-sectional study design. This research was conducted in Wates Mojokerto Community Dental Health Service in the early 2015. The population in this research involved children aged 3-5 years who had dental caries and also were students in kindergarten and early childhood program in Wates Mojokerto Community Dental Health Service as well as their mothers. Thus, the total of the population in this research was 309 children and their mothers. The instrument used in this study was measurement instrument of children's oral health related quality of life, which had been tested for their validity and reliability. Results That the number of dental caries had a considerable effect on the children's quality of life aged 3-5 years. Children who become fussy or anxious had the highest frequency of insidence than other impacts. There were significant differences of the number of dental caries among of the insidence of quality of life impacts. Conclusion The results described that fussy or anxious condition of children was the priority factor for parents in assessing the reliability aspects of dental health services quality in Wates Mojokerto Community Dental Health Service. This information becomes valuable input for Wates Mojokerto Community Dental Health Service in planning effective and reliable dental treatment procedures for children.

scholarly journals ANALYSIS OF PATIENT SATISFACTION WITH THE QUALITY OF HEALTH SERVICES AT NALA HUSADA DENTAL HOSPITAL (RSGM), HANG TUAH UNIVERSITY, SURABAYA

JOURNAL ASRO ◽  
2021 ◽  
Vol 12 (01) ◽  
pp. 6
Author(s):  
Budi Priyono
Keyword(s):  
Patient Satisfaction ◽  
Oral Health ◽  
Health Services ◽  
Dental Health ◽  
Service Development ◽  
Dental Hospital ◽  
Quality Of Health Services ◽  
Oral Health Services ◽  
The Many

RSGM Nala Husada Dental Hospital, Hang Tuah University, Surabaya is a center for service, development of science, dental and maritime technology as well as being the main teaching hospital for the UHT Faculty of Dentistry in order to improve people's oral and dental health. Supported by doctors, specialist dentists, pharmacists, medics, administrative personnel and adequate dental technology, it also functions to carry out dental and oral health services that prioritize treatment and patient recovery activities carried out in an integrated manner with efforts to improve and prevent as well as carry out referral efforts. Although service facilities are available Nala Husada Hospital, Hang Tuah University, Surabaya quite complete, but because of the many existing health institutions, it is very necessary to conduct research on the level of satisfaction of Nala Husada Hospital, Hang Tuah University, Surabaya. This study aims to provide input for parties Nala Husada Hospital, Hang Tuah University, Surabaya how the level of patient satisfaction with the quality of health services at Nala Husada Hospital, then what types of services need to be improved and instruments that can be used by the parties will be provided Nala Husada Hospital, to evaluate the quality of health services at Nala Husada Hospital, Hang Tuah University, Surabaya every year.   Keywords: Patient satisfaction, quality of dental and oral health services, RSGM Nala Husada

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