scholarly journals ANALYSIS OF PATIENT SATISFACTION WITH THE QUALITY OF HEALTH SERVICES AT NALA HUSADA DENTAL HOSPITAL (RSGM), HANG TUAH UNIVERSITY, SURABAYA

JOURNAL ASRO ◽  
2021 ◽  
Vol 12 (01) ◽  
pp. 6
Author(s):  
Budi Priyono
Keyword(s):  
Patient Satisfaction ◽  
Oral Health ◽  
Health Services ◽  
Dental Health ◽  
Service Development ◽  
Dental Hospital ◽  
Quality Of Health Services ◽  
Oral Health Services ◽  
The Many

RSGM Nala Husada Dental Hospital, Hang Tuah University, Surabaya is a center for service, development of science, dental and maritime technology as well as being the main teaching hospital for the UHT Faculty of Dentistry in order to improve people's oral and dental health. Supported by doctors, specialist dentists, pharmacists, medics, administrative personnel and adequate dental technology, it also functions to carry out dental and oral health services that prioritize treatment and patient recovery activities carried out in an integrated manner with efforts to improve and prevent as well as carry out referral efforts. Although service facilities are available Nala Husada Hospital, Hang Tuah University, Surabaya quite complete, but because of the many existing health institutions, it is very necessary to conduct research on the level of satisfaction of Nala Husada Hospital, Hang Tuah University, Surabaya. This study aims to provide input for parties Nala Husada Hospital, Hang Tuah University, Surabaya how the level of patient satisfaction with the quality of health services at Nala Husada Hospital, then what types of services need to be improved and instruments that can be used by the parties will be provided Nala Husada Hospital, to evaluate the quality of health services at Nala Husada Hospital, Hang Tuah University, Surabaya every year.   Keywords: Patient satisfaction, quality of dental and oral health services, RSGM Nala Husada

scholarly journals Impact of dental caries on quality of life of adolescents according to access to oral health services: a cross sectional study

2016 ◽  
Vol 15 (1) ◽  
pp. 1 ◽  
Author(s):  
Angela Xavier ◽  
Érica Silva de Carvalho ◽  
Roosevelt da Silva Bastos ◽  
Magali de Lourdes Caldana ◽  
Patrícia Ribeiro Mattar Damiance ◽  
...  
Keyword(s):  
Quality Of Life ◽  
Public Schools ◽  
Oral Health ◽  
Dental Caries ◽  
Health Services ◽  
Dental Health ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Oral Health Services

Aim: This study presents the prevalence of dental caries and its relation to the quality of life of adolescents according to the access to dental health services. Methods: Two hundred and fifty-six adolescents between 15 and 19 years of age participated in the study; they were all enrolled in public schools in a countryside municipality of the São Paulo State. Data related to dental caries were evaluated by the DMFT Index, and OHIP-14 was used for evaluating the quality of life. Mann Whitney and Spearmann correlation tests were also used (p<0.05). Results: A DMFT of 3.09 (±3.30) was found with a higher prevalence among the adolescents who used public dental services (3.43±3.34) compared with those who used private services (2.94±3.28). A statistically significant relationship between the decay component of DMFT with physical pain (0.020), physical disability (0.002) and quality of life (0.017) was verified. Conclusions: A low prevalence of dental caries was observed, and it was higher in adolescents who used public oral health services rather than private ones, evidencing the low influence of oral health on the quality of life of the participants.

scholarly journals The Effect of Health Services Quality on Satisfaction and Loyalty in West Sulawesi Province, Indonesia

2020 ◽  
Vol 8 (D) ◽  
pp. 150-157
Author(s):  
Fuad Husain Akbar ◽  
Ulfah Ulfah ◽  
Yoris Adi Maretta
Keyword(s):  
Patient Satisfaction ◽  
Oral Health ◽  
Health Services ◽  
Services Quality ◽  
Community Satisfaction ◽  
Four Dimensions ◽  
Trust Beliefs ◽  
Significant Interest ◽  
Oral Health Services

OBJECTIVE: The objective of the study was to evaluate the patient satisfaction and loyalty to the quality of community dental and oral health services from various dimensions. MATERIALS AND METHODS: This study used a pilot pathfinder, which was conducted in Polewali Mandar District in 2019. The subjects consisted of 458 people. Data were collected using a questionnaire, which was designed appropriate to this survey which consists of 67 questions with responses in the form of bad, poor, moderate, good, and very good. Questions about dental and oral health service beliefs are grouped into four dimensions, ability, heart competence, intelligence, and trust. Beliefs were analyzed using the F-test and multiple regression. RESULTS: The dimensions of service quality toward satisfaction and loyalty were the dimensions of registration and the doctor which had an effect in community satisfaction and loyalty with p < 0.05. CONCLUSION: Communities in Wonomulyo Subdistrict, and Bulo Subdistrict, Polewali Mandar District largely have a significant interest in community satisfaction and loyalty with dental and oral health services.

scholarly journals IMPLEMENTASI PERILAKU CARING PERAWAT PELAKSANA TERHADAP KEPUASAN PASIEN DI RUANG RAWAT INAP RUMAH SAKIT GRANDMED LUBUK PAKAM

2021 ◽  
Vol 1 (1) ◽  
pp. 110-114
Author(s):  
Rahmad Gurusinga ◽  
Tati Murni Karo-karo ◽  
Arfah May Syara ◽  
Syatriawati Suhaimi ◽  
Sari Desi Esta Ulina Sitepu ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Service Quality ◽  
Nursing Service ◽  
Caring Behavior ◽  
The People ◽  
Nursing Services ◽  
Quality Of Health Services

A hospital is said to be successful in providing health services if it is supported by several factors, one of which is quality nursing services. service quality. One form of nursing service that can be applied is the caring behavior of nurses because nurses are the people who interact with patients the most. This paper aims to provide the Implementation of Caring Behavior for Implementing Nurses on Patient Satisfaction in the Inpatient Room at Grandmed Lubuk Pakam Hospital. The method of implementing activities using questionnaires that are targeted in PKM activities are implementing nurses and inpatients. From the results of the activities carried out there was an increase in patient satisfaction up to 64.3%. With this PKM activity, it is hoped that it can improve the quality of health services at Grandmed Hospital and can further increase the satisfaction of visiting patients.

scholarly journals HUBUNGAN DIMENSI KUALITAS PELAYANAN DENGAN KEPUASAN PASIEN RAWAT INAP PADA RSUP DR TADJUDDIN CHALID MAKASSAR

2021 ◽  
Vol 7 (2) ◽  
pp. 90
Author(s):  
Nurhasma Nurhasma ◽  
Andi Syamsul Rijal ◽  
Rahmawati Azis
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Hospital Data ◽  
Chi Square ◽  
Test Analysis ◽  
Chi Square Test ◽  
Standard Set ◽  
Quality Of Health Services ◽  
The Government

Quality in a Hospital Service is closely related to Inpatient Patient Satisfaction in Hospitals in Indonesia. Patient satisfaction is one of the important indicators to control the quality of health services in hospitals. The results of the study indicate that the level of patient satisfaction in several hospitals in Indonesia is still below the standard set by the government (>90%). The purpose of this study was to determine the relationship between the dimensions of the quality of health services with the satisfaction of inpatients at the hospital. Data analysis used univariate, bivariate (Chi-Square test) and multivariate (Logistic Regression test) analysis. The results showed that the level of patient satisfaction was 96.6%, this means that the satisfaction level of inpatients in hospitals in Indonesia is good because it meets the customer satisfaction standards set by the Indonesian Ministry of Health (>90%). Multivariate analysis showed a significant relationship between, service, environment and hospital facilities. The results of this study can be concluded that the quality of health services received by atients is very influential on patient satisfaction itself

scholarly journals Meta Analysis on the Effect of the Quality of Health Services with the Level of Patient Satisfaction

2021 ◽  
Vol 6 (2) ◽  
pp. 107-115
Author(s):  
Siti Mar'atul Munawaroh ◽  
◽  
Happy Nurhayati ◽  
Andang Sudarmono ◽  
Ervia Fahma Dhony ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Meta Analysis ◽  
Quality Of Health Services

scholarly journals PERSEPSI PASIEN RAWAT JALAN TERHADAP KUALITAS PELAYANAN DI RUMAH SAKIT

2018 ◽  
Vol 46 (4) ◽  
Author(s):  
Made Lely ◽  
Tati Suryati
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Services ◽  
Care Facility ◽  
Health Care Facility ◽  
Data Retrieval ◽  
Cross Sectional ◽  
Quality Of Health Services ◽  
Cross Sectional Design

ABSTRACT  Development in the health field today in addition to aiming for healing and recovery also to improve health and prevent the incidence of a disease in the community. The hospital is a place to provide health services for the community. The quality of health services can be seen from several perspectives: the perspective of the health care provider, the perspectives of the funder, the perspective of the owner of the health care facility and the patient's perspective. While patient satisfaction is the level of satisfaction experienced by patients after using health services. Quality of health services and customer satisfaction are the indicators of hospital service success. The purpose of this study was to know the description of patient satisfaction of referral of outpatient at District Hospital, Regional Hospital and Provincial Hospital. The study was conducted with cross sectional design, using questionnaire instrument. The respondent is an outpatient at the hospital who has finished receiving the service or finished treatment at the hospital, where if the patient age ≤ 15 years or difficult to communicate there must be a companion. Data retrieval is done by direct interviews to the patient or the patient's companion. The result of the research shows the description of satisfaction respondent/outpatient exit interview in the hospital that overall more than 80% of respondents /outpatient satisfied to service given in the hospital. Respondents/outpatients who work more satisfied than those who do not work, and non-PBI participants are more satisfied than the PBI participants. The conclusions of this study, most of the respondents / outpatients in hospitals are satisfied with the services provided by the hospital.   Keywords: outpatient perception, service quality, hospital

scholarly journals Perception and belief in oral health among Karen ethnic group living along Thai-Myanmar border, Thailand

2020 ◽  
Author(s):  
Sai Wai Yan Myint Thu ◽  
Yaowaluk Ngeonwiwatkul ◽  
Pannamas Maneekan ◽  
Suparat Phuanukoonnon
Keyword(s):  
Health Care ◽  
Oral Health ◽  
Health Services ◽  
Dental Health ◽  
Oral Health Care ◽  
Health Problems ◽  
Health Seeking ◽  
Oral Health Promotion ◽  
Health Seeking Behaviors ◽  
Oral Health Services

Abstract Background: Utilization of oral health services has been low among rural populations in Thailand, especially for minority ethnicity populations living along the borders. The aim of this study was to increase understanding of the determinants of the underutilization of oral health services among these populations.Methods: A qualitative study using in-depth interview and semi-structured interview was conducted among participants of Karen ethnicity living in Mae Tan Sub-district, Thasongyang District, Tak Province, Thailand. The interviews focused on exploring the participants’ perceptions of oral health problems, oral health and hygiene, and oral health-seeking behaviors. The verbatim-transcribed interviews were analyzed using thematic analysis.Results: A total of 101 participants (50 adults and 51 children) with a Karen ethnic background took part in the interviews. Most participants could not identify oral health problems and did not perceive dental disease as a problem unless there was severe pain that could not be relieved by painkillers. The Karen ethnic community worked as subsistence farmers, and their busy daily activities consisted of farming, going to the forest to hunt and gather, performing housework, and taking care of their children. Dental health was given a lower priority compared with general health. The perceived value of primary teeth was low, which was identified as an underlying factor resulting in delayed oral health care seeking among this population. The participants had relied on self-care throughout their lifetimes, using either traditional medicines or modern painkillers to relieve toothaches. Fear of dental procedures among children was also described as a barrier to seeking dental health care.Conclusions: This study found that the lifestyle and traditions of Karen people living in this area influence their oral health care and hygiene activities as well as their health-seeking behaviors. Further research should emphasize how to improve oral health promotion by providing necessary services and health education appropriately to Karen ethnic populations living along the Thai-Myanmar border.

scholarly journals Structural factors for public dental health services in Regional Health Care Network 13: an analysis of the Brazilian National Program for Improving Access and Quality of Primary Care

2018 ◽  
Vol 47 (1) ◽  
pp. 31-39 ◽  
Author(s):  
Lucila Brandão HIROOKA ◽  
Guilherme Vinícius CATANANTE ◽  
Hélio Souza PORTO ◽  
Maria do Carmo Gullaci Guimarães CACCIA-BAVA
Keyword(s):  
Primary Care ◽  
Health Care ◽  
Oral Health ◽  
Health Services ◽  
Dental Health ◽  
Regional Health ◽  
Regional Health Care ◽  
Quality Of Primary Care ◽  
Access And Quality

Abstract Introduction The Brazilian National Program for Improving Access and Quality of Primary Care aims to induce the institution of processes that expand the capacity of federal, state and municipal administrations and Primary Care teams to offer services that ensure greater access and quality. Objective To identify the characteristics of infrastructure for the dental health care of the health units from the Regional Health Care Network 13, from the perspective of a health evaluation. Material and method This is a descriptive and cross-sectional study in which is used the Module V database of the External Evaluation instrument of 156 health units of this region that participated of the 2nd cycle of the referred program, which discuss the modality of the health teams, structure and environment of the dental office, the hours of operation, equipment, instruments and dental supplies. Result In general, the oral health units of this study have dental offices with good structural conditions and sufficient equipment and supplies to carry out clinical activities, except those for dental prostheses, possibly due to the permanence of this service in secondary care. However, they point out that advances in access and coverage by oral health services are still necessary. Conclusion Although the theme includes other studies and reflections, the present work may contribute to discussions about the present condition, and it is recommended the active participation of all the actors involved in the care, in the search for the qualification of oral health services in this region.

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