scholarly journals How Do Patient Satisfaction in Dental Polyclinic? - Patient Characteristics and Quality of Dental Health Services

2021 ◽  
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Dental Health ◽  
Patient Characteristics ◽  
Dental Health Services

scholarly journals Patient satisfaction against the quality of dental health services at dental polyclinic of Tenriawaru General Hospital in Bone Regency

2016 ◽  
Vol 1 (3) ◽  
pp. 177 ◽  
Author(s):  
Fuad H. Akbar ◽  
Rini Pratiwi
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
General Hospital ◽  
Dental Health ◽  
Physical Appearance ◽  
Medical Services ◽  
Research Subjects ◽  
Five Dimensions ◽  
Dental Health Services

Patient satisfaction against the quality of dental health serviceswas a comparison between the perception of care received by expectation before getting treatment. The Research was conducted at Tenriawaru General Hospital in Bone Regency based on the five dimensions of service quality, they were the assurance, empathy, responsiveness, physical appearance, and medical services by using Likert scale. The study was descriptive with a sample of 65 people. The research subjects were all visitors (patient) Dental Polyclinic of Tenriawaru General Hospital in Bone Regency. Results showed patient satisfaction on dimensions of assurance 84.6% falling into the category satisfied. On the dimensions of empathy showed 81.5% of patients satisfied. On the dimensions of responsiveness showed 36.9% of patients satisfied. On the dimensions of physical appearance showed 84.6% of patients satisfied. On the dimensions of medical services showed 72.3% of patients satisfied. Based on the result of patient satisfaction against the quality of dental health services at the Dental Polyclinic of Tenriawaru General Hospital in Bone Regency which reviewed from five dimensions showed patients satisfied against the quality of dental health services at Tenriawaru General Hospital in Bone Regency.

scholarly journals Applying Children's Quality of Life Assessment to Promote the Reliability of Children Dental Health Services Quality

2016 ◽  
Vol 10 (1) ◽  
pp. 9-13
Author(s):  
Taufan Bramantoro ◽  
P Yayi Suryo ◽  
Djauhar Ismail ◽  
Udijanto Tedjosasongko
Keyword(s):  
Quality Of Life ◽  
Health Service ◽  
Health Services ◽  
Dental Health ◽  
Health Related Quality ◽  
Quality Of Life Assessment ◽  
Dental Health Services ◽  
Related Quality ◽  
Health Related

ABSTRACT Objective Dental health services as a service provider need to evaluate and promote their service quality. The assessment of oral health related quality of life can be valuable material for the planning and evaluation of dental health services. Oral health related quality of life assessment apply the socio-dental indicators aspects and provide information in regard to the impact of oral conditions on the quality of life. One of patient's service quality assessment main aspect is reliability of dental treatment. Reliability of dental treatment is not only focused on dental pathological problems solving, but also on patient's quality of life improvement. This study examined the application of children's quality of life assessment as a decision planning basis to promote reliability aspects in children dental health services quality. Material & Method This study can be considered as an observational analytic research using cross-sectional study design. This research was conducted in Wates Mojokerto Community Dental Health Service in the early 2015. The population in this research involved children aged 3-5 years who had dental caries and also were students in kindergarten and early childhood program in Wates Mojokerto Community Dental Health Service as well as their mothers. Thus, the total of the population in this research was 309 children and their mothers. The instrument used in this study was measurement instrument of children's oral health related quality of life, which had been tested for their validity and reliability. Results That the number of dental caries had a considerable effect on the children's quality of life aged 3-5 years. Children who become fussy or anxious had the highest frequency of insidence than other impacts. There were significant differences of the number of dental caries among of the insidence of quality of life impacts. Conclusion The results described that fussy or anxious condition of children was the priority factor for parents in assessing the reliability aspects of dental health services quality in Wates Mojokerto Community Dental Health Service. This information becomes valuable input for Wates Mojokerto Community Dental Health Service in planning effective and reliable dental treatment procedures for children.

scholarly journals ANALYSIS OF PATIENT SATISFACTION WITH THE QUALITY OF HEALTH SERVICES AT NALA HUSADA DENTAL HOSPITAL (RSGM), HANG TUAH UNIVERSITY, SURABAYA

JOURNAL ASRO ◽  
2021 ◽  
Vol 12 (01) ◽  
pp. 6
Author(s):  
Budi Priyono
Keyword(s):  
Patient Satisfaction ◽  
Oral Health ◽  
Health Services ◽  
Dental Health ◽  
Service Development ◽  
Dental Hospital ◽  
Quality Of Health Services ◽  
Oral Health Services ◽  
The Many

RSGM Nala Husada Dental Hospital, Hang Tuah University, Surabaya is a center for service, development of science, dental and maritime technology as well as being the main teaching hospital for the UHT Faculty of Dentistry in order to improve people's oral and dental health. Supported by doctors, specialist dentists, pharmacists, medics, administrative personnel and adequate dental technology, it also functions to carry out dental and oral health services that prioritize treatment and patient recovery activities carried out in an integrated manner with efforts to improve and prevent as well as carry out referral efforts. Although service facilities are available Nala Husada Hospital, Hang Tuah University, Surabaya quite complete, but because of the many existing health institutions, it is very necessary to conduct research on the level of satisfaction of Nala Husada Hospital, Hang Tuah University, Surabaya. This study aims to provide input for parties Nala Husada Hospital, Hang Tuah University, Surabaya how the level of patient satisfaction with the quality of health services at Nala Husada Hospital, then what types of services need to be improved and instruments that can be used by the parties will be provided Nala Husada Hospital, to evaluate the quality of health services at Nala Husada Hospital, Hang Tuah University, Surabaya every year.   Keywords: Patient satisfaction, quality of dental and oral health services, RSGM Nala Husada

HASTANELERİN HİZMET KALİTESİNİN HASTA TATMİN ÖLÇEĞİ İLE ÖLÇÜLMESİ: KARABÜK DEVLET HASTANESİNDE YATAN HASTALAR ÜZERİNDE BİR ARAŞTIRMA THE MEASUREMENT SERVICE QUALITY OF THE HOSPITALS BY THE PATIENT SCALE: A RESEARCH ON THE PATIENTS IN KARABUK STATE HOSP

2013 ◽  
Vol 1 (1) ◽  
pp. 100
Author(s):  
Selçuk Yurtsever
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Literature Review ◽  
Private Sector ◽  
State Hospital ◽  
Continuous Change ◽  
Satisfaction Scale ◽  
The World ◽  
Main Factors

It has been known that both in the world and in Turkey a continuous change has been experienced in the provision of health services in recent years. In this sense by adopting the customer(client) focused approach of either public or private sector hospitals; it has been seen that they are in the struggle for presenting a right, fast, trustuble, comfy service. The purpose of this research is to measure the satisfaction degree, expectations and perceptions of the patients in Karabük State Hospital through comparison. In this context, the patient satisfaction scale which has been developed as a result of literature review has been used and by this scale it has been tried to measure the satisfaction levels of the patients in terms of material and human factors which are the two main factors of the service that was presented. In the study, with the scales of Servqual and 0-100 Points together, in the part of the analysis MANOVA have been used. The expectations and the perceptions of the patient has been compared first by generally and then by separating to different groups according to the various criterias and in thisway it has been tried to be measured their satisfaction levels. According to the results that were obtained, although, the satisfaction levels of the patients who have taken service from Karabük State Hospital are high in terms of thedoctors and the nurses; it has been reached to the result that their satisfaction levels are low in terms of the materials that have been used at the presenting of the service and the management.

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