scholarly journals Stakeholders in product-service systems: a preliminary analysis of the literature

2021 ◽  
Vol 16 (04) ◽  
pp. 01-38
Author(s):  
Lucas Magalhães ◽  
Marly Monteiro de Carvalho ◽  
Paulo Augusto Cauchick-Miguel
Keyword(s):  
Literature Review ◽  
Preliminary Analysis ◽  
Design Methodology ◽  
Service System ◽  
Service Systems ◽  
Product Service System ◽  
Product Service ◽  
Barriers To Collaboration ◽  
Product Service Systems

Purpose – The main challenges for adopting product-service systems (PSS) include defining the needs, engagement, collaboration, and the satisfaction of different stakeholders involved in the PSS life cycle. In this context, the following questions were raised in the study: what are the roles of stakeholders? what barriers exist that prevent stakeholders from collaborating and how can they be overcome? The aim of this study is then to answer these questions through a literature review. Design/methodology/approach – A systematic literature review was carried out focusing on the role of the different stakeholders through the lifecycle of product-service systems, the barriers preventing them from collaborating, and the practices used to overcome them, based on methods which combine bibliometric analyses as well as a content analysis. Findings – The results show that this subject continues to be relatively unexplored in the product-service system literature which contributes to the formation of a fragmented view of the role of the stakeholders and how the success of the systems is linked to this. Originality/value – This work identifies the main stakeholders and their roles, the main barriers to collaboration, and suggests some practices to avoid or mitigate them. Keywords - Product-Service System; Stakeholders; Literature Review.

scholarly journals Development of a novel set of criteria to select methodology for designing product service systems

2015 ◽  
Vol 3 (2) ◽  
pp. 112-120 ◽  
Author(s):  
Tuananh Tran ◽  
Joon Young Park
Keyword(s):  
Design Methodology ◽  
Service System ◽  
Service Systems ◽  
Clear Picture ◽  
Product Service System ◽  
Step Process ◽  
Design Methodologies ◽  
Product Service ◽  
Product Service Systems

Abstract This paper proposes eight groups of twenty nine scoring criteria that can help designers and practitioners to compare and select an appropriate methodology for a certain problem in designing product service system (PSS). PSS has been researched for more than a decade and is now becoming more and more popular in academia as well as industry. Despite that fact, the adoption of PSS is still limited for its potential. One of the main reasons is that designing PSS itself is a challenge. Designers and developers face difficulties in choosing appropriate PSS design methodologies for their projects so that they can design effective PSS offerings. By proposing eight groups of twenty nine scoring criteria, this paper enables a “step by step” process to identify the most appropriate design methodology for a company's PSS problem. An example is also introduced to illustrate the use of the proposed scoring criteria and provide a clear picture of how different design methodologies can be utilized at their best in terms of application. Highlights This paper proposes eight groups of twenty nine scoring criteria that can help designers and practitioners to compare and select an appropriate methodology for a certain problem in designing product service system (PSS). This paper enables a “step by step” process to identify the most appropriate design methodology for a company's PSS problem. An example is also introduced to illustrate the use of the proposed scoring criteria and provide a clear picture of how different design methodologies can be utilized at their best in terms of application. An example is also introduced to illustrate the use of the proposed scoring criteria and provide a clear picture of how different design methodologies can be utilized at their best in terms of application.

scholarly journals Who are the Stakeholders Mentioned in Cases of Product-Service System (PSS) Design?

2019 ◽  
Vol 1 (1) ◽  
pp. 3131-3140 ◽  
Author(s):  
Sânia da Costa Fernandes ◽  
Luiza Diegues Martins ◽  
Henrique Rozenfeld
Keyword(s):  
Content Analysis ◽  
Literature Review ◽  
Service System ◽  
Analysis Procedure ◽  
Service Systems ◽  
Value Proposition ◽  
Multiple Stakeholders ◽  
Product Service System ◽  
Product Service ◽  
Product Service Systems

AbstractProduct-service systems (PSS) are solutions that integrate product and services in order to fulfill the customers’ needs by means of greater value in use. Multiple stakeholders should be involved in the design process for the development of a successful PSS value proposition. However, it is not clear who could be the potential stakeholders of a PSS. The aims of this study are to consolidate the stakeholders cited in PSS case studies and to reveal the terms used to refer to “stakeholder” in PSS literature. A systematic literature review was carried out, and an inductive content analysis procedure was applied. A total of 28 stakeholders were listed from the selected studies, whose PSS cases were classified as use- oriented or result-oriented services. Multiple terminologies are used to refer to stakeholders. This study contributes for showing the potential stakeholders that can be involved and engaged in the PSS design and operation. Also, it indicates the terms from which they can be addressed in the PSS literature.

scholarly journals Development of integrated design methodology for various types of product — service systems

2014 ◽  
Vol 1 (1) ◽  
pp. 37-47 ◽  
Author(s):  
Tuan A. Tran ◽  
Joon Y. Park
Keyword(s):  
Design Methodology ◽  
Service System ◽  
Integrated Design ◽  
Service Systems ◽  
Product Service System ◽  
Domain Specific ◽  
Product Service ◽  
Different Types ◽  
Generic Design ◽  
Product Service Systems

Abstract We propose a new generic design methodology for different types of PSS. Product – Service System (PSS) has received much attention recently from academia and industry because of its benefits. PSS can provide customers values and functionalities, as well as physical products, to fulfill economic, social and environmental goals.Many methodologies have been proposed for designing PSSs. Most of the existing methodologies are domain specific and were proposed to solve specific problems in certain projects. Some methodologies are generic but they provide neither guideline to practitioners and designers nor reflect the differences in various PSS types. As a generic approach to guide practitioners and designers in designing PSS effectively, the proposed methodology also takes into account user in-volvement, business model and organizational structure. The proposed methodology is demonstrated through design examples of different types of PSSs.

scholarly journals Circular Innovation Framework: Verifying Conceptual to Practical Decisions in Sustainability-Oriented Product-Service System Cases

2019 ◽  
Vol 11 (12) ◽  
pp. 3248 ◽  
Author(s):  
Daniel Guzzo ◽  
Adriana Hofmann Trevisan ◽  
Marcia Echeveste ◽  
Janaina Mascarenhas Hornos Costa
Keyword(s):  
Decision Making ◽  
Content Analysis ◽  
Service System ◽  
Service Systems ◽  
Research Approach ◽  
Coding System ◽  
Product Service System ◽  
Product Service ◽  
Tactical Decisions ◽  
Product Service Systems

Product–service systems (PSSs) have significant sustainability potential. However, limited knowledge is available on the choices to develop circular PSS solutions. The goal of this paper is to provide a circular innovation framework containing circular strategies to facilitate the decision-making in PSS circular innovation. A systematic literature review in combination with content analysis underpinned this research. The strategies were investigated in 45 PSS cases from the literature. A coding system was designed and employed to identify and organize the circular strategies and practices. The statistics techniques employed were frequency and co-occurrence analysis, which aimed to describe the synergies among strategies. The framework proposed contains twenty-one circular strategies. The practical perspective comprises the seventy-seven practices used for the operationalization of strategies. The framework can assist organizations in making strategic to tactical decisions when developing circular PSS solutions. The paper provides a panorama of the strategy applications among the PSS types. Finally, the research approach can be employed to continuously develop an understanding of the application of circular strategies in PSS and other fields.

scholarly journals Configuring New Business Models for Circular Economy through Product–Service Systems

2019 ◽  
Vol 11 (13) ◽  
pp. 3727 ◽  
Author(s):  
Marina P. P. Pieroni ◽  
Tim C. McAloone ◽  
Daniela C. A. Pigosso
Keyword(s):  
Circular Economy ◽  
Customer Value ◽  
Business Models ◽  
Service System ◽  
Service Systems ◽  
Product Service System ◽  
Product Service ◽  
New Business ◽  
Product Service Systems ◽  
New Business Models

Product—service systems (PSSs) are often outlined as potential enablers of new business models for circular economy. However, not all business models based on product-service systems have superior circularity potential. This research demonstrates how the application of a previously developed business model configurator for circular economy can support the design and assessment of customer value, economic and resource decoupling potential for product-service system business models in practice. By applying action research in two Nordic manufacturing companies from the furniture sector, different business model concepts based on product-service systems were proposed and assessed. Results indicate positive uptake by companies regarding the usefulness of the obtained outcomes. This research identified two key findings about ‘product-service system business models for circular economy’: (i) their configuration should fulfil certain simultaneous conditions—i.e. superior customer value, economic growth, and resource decoupling potential—to contribute to circular economy; and (ii) they are often ‘niche solutions’, fulfilling specific needs and customer segments, and more likely to flourish with certain types/characteristic of products, segments or geographical locations. Lastly, a framework outlining the conditions and trade-offs for assessing the circularity potential of business models based on product-service systems is introduced as one of the key contributions.

Engineering Value Co-Creation in Product-Service Systems

2017 ◽  
pp. 22-36 ◽  
Author(s):  
Giuditta Pezzotta ◽  
Sergio Cavalieri ◽  
David Romero
Keyword(s):  
Service System ◽  
Service Systems ◽  
Competitive Market ◽  
Engineering Process ◽  
Integration Process ◽  
Research Groups ◽  
Product Service System ◽  
Active Involvement ◽  
Product Service ◽  
Product Service Systems

The integration process of products and services is still a growing trend in today's globally competitive market. To properly answer to the need of the companies to deliver integrated solution, from the mid-2000s, several research groups have worked on the development of methodologies to support companies along the engineering phase. Even if a plethora of methodologies and methods have been developed to support the Product-Service System (PSS) creation, there is still scarce attention on the way value is co-created with the customer. It becomes essential to change the perspective of the methodologies and to identify methods able to change the customer's role from a passive user to an active co-creator of value. In this context, the aim of this chapter is to understand which methods can be used to enhance value co-creation through an active involvement of the customers along the PSS engineering process.

scholarly journals How are End-of-Life Strategies Adopted in Product-Service Systems? A Systematic Review of General Cases and Cases of Medical Devices Industry

2019 ◽  
Vol 1 (1) ◽  
pp. 3061-3070 ◽  
Author(s):  
Leticcia Giovana Damha ◽  
Adriana Hofmann Trevisan ◽  
Daniel Guzzo Costa ◽  
Janaina Mascarenhas Hornos Costa
Keyword(s):  
End Of Life ◽  
Medical Devices ◽  
Value Creation ◽  
Service System ◽  
Service Systems ◽  
Medical Field ◽  
Product Service System ◽  
Product Service ◽  
Product Service Systems ◽  
Wide Potential

AbstractLittle study has been done on the adoption of End-of-Life (EoL) strategies on the medical devices industry, despite the reasons why it is an important area of study for the implementation of circularity. The rates of waste in the medical field are alarming and tend to grow. Though presenting a wide potential for EoL strategies implementation, the medical field is also inherently challenging, considering the rigid regulations and product's risk to patients life. This paper analyses 17 Product-Service System case studies identified in the literature. Eleven of them are from various fields of industry, whereas the other six are applied to the medical devices industry. The adoption of EoL strategies - namely repair, reconditioning, remanufacture and recycling - is analysed in each case and compared for the two categories of cases. This adoption is related to the sources of value creation in Circular Economy, to the PSS typology and, at last, special EoL treatment for medical devices is discussed.

scholarly journals A META-MODEL FOR PRODUCT SERVICE SYSTEMS OF SYSTEMS

2020 ◽  
Vol 1 ◽  
pp. 1235-1244
Author(s):  
S. Fakhfakh ◽  
A. M. Hein ◽  
M. Jankovic ◽  
Y. Chazal
Keyword(s):  
Service System ◽  
System Of Systems ◽  
Service Systems ◽  
Product Service System ◽  
Systems Of Systems ◽  
Meta Model ◽  
Product Service ◽  
Constituent Elements ◽  
Development Methods ◽  
Product Service Systems

AbstractA Product Service System of Systems (PSSoS) is a set of products, services, infrastructure, and a network where its constituent elements exhibit operational and managerial independence. As such, a PSSoS shows PSS characteristics of heterogeneity and evolvability and SoS characteristics of emergence and diversity. Neither existing PSS nor SoS development approaches fully address these characteristics. Thus, PSSoS development raises new challenges. In this paper, we propose a PSSoS meta-model that integrates PSS and SoS key concepts, to provide a basis for future PSSoS development methods.

Reinventing product-service systems: the case of Singapore

foresight ◽  
2019 ◽  
Vol 21 (3) ◽  
pp. 332-361 ◽  
Author(s):  
Sarah Lai-Yin Cheah ◽  
Yinping Yang ◽  
Ozcan Saritas
Keyword(s):  
Service System ◽  
Service Systems ◽  
Strategic Decision ◽  
Product Service System ◽  
Content Type ◽  
Product Service ◽  
The Future ◽  
Customer Intelligence ◽  
Product Service Systems ◽  
Practical Implications

PurposeThis paper aims to discuss a foresight study conducted in Singapore’s national R&D agency to help science and technology decision makers identify key capability areas of R&D investment to support the manufacturing industry’s growth in the country and the region.Design/methodology/approachUsing horizon scanning, scenario analysis and expert opinion, nine capabilities are identified as core areas to be developed to support the country’s future growth of product-service systems.FindingsThe results of a Delphi survey involving 30 industry and academic thought leaders recommend priorities of these capabilities. This paper concludes with a discussion of the study implications for theory, research and practice in the domain of servitisation and product-service systems.Research limitations/implicationsThe foresight study presented here on the future of servitisation in Singapore demonstrates one of the first fully fledged applications of foresight in constructing a coherent vision of future product-service system markets. In this study, the authors applied systemic foresight methodology (SFM) comprising the first six phases: initiation (scoping), intelligence (scanning), imagination (scenarios), integration (priorities), interpretation (strategies) and implementation (action).For future research, an ideal step would be to proceed with the final phase of the SFM, impact, to develop indicators for servitisation and to monitor and evaluate the transition process.Practical implicationsManufacturing and services are no longer distinct concepts with a clear divide. Manufacturing firms not only become more service dependent but also produce and provide services for their consumers. This transformation towards servitisation implies fundamental re-organisation of the production and management practices. Furthermore, through new business models, new and loyal customers will be gained, which will in turn bring additional income, while making the companies less prone to economic and business fluctuations.Social implicationsThe results of this study have practical implications for policymakers of public and private sectors that are interested in playing a key role in future product-service system innovation. These have implications for developing the human and intellectual capital that are required for supporting the future innovation. Institutes of higher learning and vocational institutes should also consider incorporating new curricula and modules to build the capabilities for knowledge creation and transfer.Originality/valueThe findings of the present study on strategic growth areas and relevant critical capabilities provide new directions for research in the field of servitisation. Among the nine capabilities identified, the top three were advanced customer intelligence capability, socio-physical service quality, traceability and maintainability and integrated strategic decision-making. From the results, it is apparent that advanced customer intelligence capability is both an area of importance to Singapore and the world.

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