scholarly journals Customer orientation and financial performance relationship: the mediating role of innovative capability

2020 ◽  
Vol 27 (4) ◽  
Author(s):  
Mirela Jeffman dos Santos ◽  
Marcelo Gattermann Perin ◽  
Cláudia Simões ◽  
Cláudio Hoffmann Sampaio
Keyword(s):  
Financial Performance ◽  
Customer Orientation ◽  
Future Research ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Technological Turbulence ◽  
Mediating Role ◽  
Innovative Capability ◽  
Managerial Implications

Abstract: Existing research establishes customer orientation (CO) per se as insufficient to achieve higher levels of financial performance (FP). Such reasoning suggests the need for additional skills and capabilities, such as, innovative capability (IC). In addition, environmental variables (e.g., Technological Turbulence – TT) affect these relationships. This paper explores the relationships and effects of CO and IC on FP under different TT conditions. A research framework and hypotheses were developed. The framework captures the following relationships: (i) the direct influence of CO on FP; (ii) the mediating role of IC on the CO/FP relationship; (iii) the moderating role of TT over the mediation of IC on the CO/FP relationship. The fieldwork included an exploratory stage, followed by a cross-sectional survey applied to managers in medium-sized companies in Brazil. Findings revealed that IC partially mediates the relationship between CO and FP, in particular in high TT environments. Managerial implications and avenues for future research are presented.

Students’ Expectations and Students’ Satisfaction: The Mediating Role of Excellent Teacher Behaviors

2020 ◽  
Vol 48 (1) ◽  
pp. 9-17 ◽  
Author(s):  
Michael T. Geier
Keyword(s):  
Communication Skills ◽  
Teacher Behavior ◽  
Teacher Behaviors ◽  
Future Research ◽  
Professional Competency ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Mediating Role ◽  
Students Satisfaction

This study sought to investigate whether teacher behaviors, within the Teacher Behavior Checklist dimensions of caring and supportive and professional competency and communication skills, relate to students’ satisfaction. Additionally, it assessed the influence of the importance students set on teacher behaviors on students’ satisfaction. Cross-sectional survey data were analyzed using hierarchical linear regression and mediation analysis. Results suggested teacher behaviors within the caring and supportive dimension is the dominant predictor of students’ satisfaction. Behaviors according to professional competency and communication skills were also related to students’ satisfaction but to a lesser degree. Results showed that students’ importance for behaviors did mediate the relationship between teacher behaviors and students’ satisfaction with both caring and supportive and professional competency and communication skills. Theoretical and practical implications for excellent teacher behaviors are discussed including recommendations for future research.

scholarly journals Parental Type D Personality and Children’s Hyperactive Behaviors: The Mediating Role of Parent–Child Interactive Activities

2019 ◽  
Vol 16 (7) ◽  
pp. 1116 ◽  
Author(s):  
Guan-Hao He ◽  
Li Liu ◽  
Esben Strodl ◽  
Zeng-Liang Ruan ◽  
Hui Jiang ◽  
...  
Keyword(s):  
Type D Personality ◽  
Future Research ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Negatively Associated ◽  
Mediating Role ◽  
Parental Type ◽  
Type D ◽  
Parent Child

This study explored the associations between parental Type D personality (TDP), parent–child interactive activities, and children’s hyperactive behaviors. Moreover, the study examined whether parent–child interactive activities mediated the associations between parental TDP and children’s hyperactive behaviors. A cross-sectional survey was conducted among children from all kindergartens in a district of a southern city in China. Data on parental TDP, the frequency of parent–child interactive activities, children’s hyperactive behaviors, and socio-demographic characteristics were provided by 47,648 parent–child dyads. Multiple regression analysis was employed to assess the associations between parental TDP, parent–child interactive activities, and children’s hyperactive behaviors. Mediation analysis was applied to explore the mediating role of parent–child interactive activities on the associations between parental TDP and children’s hyperactive behaviors. Parental TDP was negatively associated with the frequency of parent–child interactive activities and positively associated with children’s hyperactive behaviors. The frequencies of parent–child interactive activities were negatively associated with children’s hyperactive behaviors. The frequency of parent–child interactive activities partially mediated the associations between parental TDP and children’s hyperactive behaviors. Future research may consider parental TDP and parent–child interactive activities as potential important predictors of hyperactive behaviors in children. Such research will help identify further targets for intervention to reduce hyperactive behaviors in children.

Person–Organization Fit and Turnover Intention: Exploring the Mediating Role of Employee Followership and Job Satisfaction Through Conservation of Resources Theory

2016 ◽  
Vol 38 (2) ◽  
pp. 167-192 ◽  
Author(s):  
Myung Hun Jin ◽  
Bruce McDonald ◽  
Jaehee Park
Keyword(s):  
Job Satisfaction ◽  
Turnover Intention ◽  
Future Research ◽  
Conservation Of Resources ◽  
Conservation Of Resources Theory ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Mediating Role ◽  
Person Organization Fit

This study examines the mediating role of employee followership and job satisfaction in the relationship between person–organization (P-O) fit and turnover intention. Understanding the mechanisms that link P-O fit and turnover intention may provide useful intervention strategies for leaders and human resource professionals to effectively manage and interact with their followers. Using Hobfoll’s conservation of resources theory, we explore a three-step mediation model in which high P-O fit is related to turnover intention through employee followership and job satisfaction. This model is tested using cross-sectional survey responses from 692 faculty at an urban public university. The authors discuss the implications of the results as well as the limitations of the study for future research.

Creative climate and organisational resilience: the mediating role of innovation

2015 ◽  
Vol 23 (4) ◽  
pp. 564-587 ◽  
Author(s):  
Samuel Mafabi ◽  
John C. Munene ◽  
Augustine Ahiauzu
Keyword(s):  
Public Sector ◽  
Hierarchical Regression ◽  
Future Research ◽  
Long Term Effects ◽  
Cross Sectional ◽  
Content Type ◽  
Mediating Role ◽  
Creative Climate ◽  
Cross Sectional Design

Purpose – This study aims to investigate the mediation role of innovation between creative climate and organisational resilience. Design/methodology/approach – The study used a cross-sectional design to collect data about the study variables from parastatal managers using self-administered questionnaires. Hierarchical regression and Medigraph were used to test hypotheses. Findings – Creative climate has a significant association with innovation and organisational resilience. Innovation partially mediates the effect of creative climate on organisational resilience. Research limitations/implications – The sample size was small involving only parastatals. The results may be different in an expanded public sector. The study was cross-sectional that is limited in examining long-term effects of creative climate and innovation on organisational resilience. Therefore, a longitudinal study design is proposed for future research. Practical implications – Managers in parastatals need to provide a conducive creative climate that promotes innovations for organisational resilience. Originality/value – The study provides empirical evidence on the mediation role of innovation in the relationship between creative climate and organisational resilience in a public sector. The evidence shows the contribution of innovation in striving for organisational resilience based on the creative climate.

Organisation size, innovativeness, self-organisation and inter-organisational coordination

2020 ◽  
Vol 9 (3) ◽  
pp. 359-394 ◽  
Author(s):  
Henry Mutebi ◽  
Moses Muhwezi ◽  
Joseph Mpeera Ntayi ◽  
John C. Kigozi Munene
Keyword(s):  
Design Methodology ◽  
Humanitarian Relief ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
Mediating Role ◽  
Complementary Role ◽  
Self Organisation ◽  
The Relationship

PurposeThe purpose of this study is to examine how humanitarian organisation size affects inter-organisational coordination and further tested the mediating role of organisational innovativeness, self-organisation in the relationship between humanitarian organisation size and inter-organisational coordination among humanitarian organisations in Uganda.Design/methodology/approachThe study is based on cross-sectional survey; data was collected from 101 humanitarian organisations. The analysis of the proposed hypotheses was done with the help of PLS-SEM using SmartPLS version 3.3.0 for professionals.FindingsThe results show that humanitarian organisation size significantly relates with inter-organisational coordination. In addition, self-organisation and organisational innovativeness play a complementary role between humanitarian organisation size and inter-organisational coordination.Research limitations/implicationsThe findings of this research provide useful insights into the role of humanitarian organisation size in boosting inter-organisational coordination in humanitarian relief delivery. High levels of self-organisation and organisational innovativeness not only improve inter-organisational coordination in humanitarian relief delivery but also enhance the transformation of humanitarian organisation size benefits into inter-organisational coordination.Originality/valueThis research is one of the few studies that investigated the effect of humanitarian organisation size and inter-organisational coordination. It also brings into the limelight the mediating role of self-organisation and organisational innovativeness between humanitarian organisation size and inter-organisational ordination in humanitarian relief delivery.

Influence of support on work engagement in nursing staff: the mediating role of possibilities for professional development

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Francoise Contreras ◽  
Ghulam Abid ◽  
Mark Govers ◽  
Natasha Saman Elahi
Keyword(s):  
Professional Development ◽  
Nursing Staff ◽  
Work Engagement ◽  
Survey Design ◽  
Healthcare Personnel ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
Mediating Role

PurposeThe purpose of this study is to examine the effects of colleague and supervisor support on work engagement, examining the mediating role of possibilities for professional development in a healthcare setting.Design/methodology/approachA cross-sectional survey design was used. A sample of 253 Colombian nurses from a private hospital completed a series of questionnaires.FindingsAccording to the results, support from both colleagues and supervisors influences the work engagement of healthcare personnel. This research provides evidence about how to encourage work engagement in nursing staff through an adequate environment characterized by support and opportunities for career advancement.Research limitations/implicationsIn this study, a cross-sectional design was used; therefore, the generalization is limited, and it is not possible to infer causality.Originality/valueProviding certain conditions can promote not only work engagement with its desirable effects, but it may also mitigate the burden of a complex environment such as healthcare.

scholarly journals Effect of Marketing Practices on Credit Card Usage: The Mediating Role of Consumer Attitudes

2019 ◽  
Vol 1 (1) ◽  
pp. 16-27
Author(s):  
Dorcas Achieng Kerre
Keyword(s):  
Credit Card ◽  
Consumer Attitudes ◽  
Mediating Effect ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Mediating Role ◽  
Two Factors ◽  
Credit Card Usage ◽  
The Relationship

Credit card use has gained popularity throughout the world.  Banks introduce the credit card service as a way of improving their revenue streams. However, in Kenya, the rate of growth in usage has rather been slow. This research surveyed credit card holders in Nairobi, Kenya with a view to investigate the effect of marketing practices on credit usage and whether consumer attitudes had a mediating effect between the two factors.   A cross-sectional survey was conducted by administering a structured questionnaire to 380 respondents. The study established that marketing practices affect credit card usage and that consumer attitudes did not significantly mediate the relationship between marketing practices and credit card usage. This paper makes a valuable contribution to managerial practice by showing how the elements of the extended marketing mix affect credit card usage. Thus it serves to inform the implementation of marketing strategy in banks by guiding on which aspects of marketing should be emphasised so as to increase credit card usage.

scholarly journals Engaging Through Purpose: The Mediating Role of Person–Organizational Purpose Fit in the Relationship Between Perceived Organizational Purpose and Work Engagement

2021 ◽  
Vol 32 (2) ◽  
pp. 85-105
Author(s):  
Ramon van Ingen ◽  
Melanie De Ruiter ◽  
Pascale Peters ◽  
Bas Kodden ◽  
Henry Robben
Keyword(s):  
Work Engagement ◽  
Structural Equation ◽  
Service Organizations ◽  
Future Research ◽  
Cross Sectional ◽  
Mediating Role ◽  
Organizational Purpose ◽  
Person Organization Fit ◽  
The Relationship

Drawing from self-determination theory and person-organization fit theory, the present study contributes to the literature on organizational purpose by examining the relationship between perceived organizational purpose and work engagement and the mediating role of person-organizational purpose (P-OP) fit herein. Based on data from a cross-sectional quantitative study among 517 knowledge workers from five financial service organizations, we tested two possible psychological mechanisms underlying the direct and indirect relationships between perceived organizational purpose and work engagement. The results of our structural equation modelling confirmed the hypothesized indirect effect model in which perceived organizational purpose was positively associated with work engagement, both directly and indirectly via P-OP fit. These findings show that organizational purpose has the capacity to directly and indirectly foster work engagement. The study suggests avenues for future research in OB, strategic HRM, and marketing.

scholarly journals ASSESSING THE MODERATING ROLE OF EDUCATIONAL QUALIFICATION IN JOB SATISFACTION AND TURNOVER INTENTION RELATIONSHIP OF BASIC SCHOOL TEACHERS: EVIDENCE FROM NORTHERN GHANA

2021 ◽  
Vol 8 (1) ◽  
pp. 488-501
Author(s):  
Abdul Kahar Abukari ◽  
Ibrahim Alhassan
Keyword(s):  
Job Satisfaction ◽  
Turnover Intention ◽  
Northern Region ◽  
Northern Ghana ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Managerial Implications ◽  
Relationship Of ◽  
Moderating Role

The emphasis on the Educational Qualifications (EQ) of employees, the demand for skilled labour and the professionalization of the occupational structure of teachers in general, have created a dilemma for employers and school authorities in retaining their competent and experienced staff and meeting their job needs on one hand, and increasing pressure to release them for higher edu-cational experience on the other. This paper examines the moderating role of teachers’ EQ in their Job Satisfaction (JS) and Turnover Intention (ToI) relationship in the Tamale Metropolis of the Northern Region of Ghana. The proposed model was evaluated based on valid data from 116 teachers obtained from a cross-sectional survey. To confirm whether EQ will moderate the JS and ToI relationship, a process macro (Hayes, 2018 v. 3.4) was run with mean cantering and 5000 bootstrapping. Regression Analysis was employed to determine the relationships proposed in the study. The results show a significant but inverse relationship between JS and ToI of teachers in the Metropolis. However, the EQ moderator function in JS and the ToI relationship was not support-ed. It was also found that the Teachers’ EQ had no significant effect on their ToI in the Metropolis. Empirically, the study extends our understanding of the constructs discussed. The paper also dis-cusses some managerial implications, and because there were some contextual limitations, direc-tions are also provided for future studies.

scholarly journals THREAT OF COVID-19 AND PERCEIVED STRESS: THE MEDIATING ROLE OF CHALLENGE, UNCONTROLLABILITY AND STRESSFULNESS

2021 ◽  
Vol 71 (5) ◽  
pp. 1571-76
Author(s):  
Ahmad Bilal ◽  
Minahil Aamir
Keyword(s):  
Perceived Stress ◽  
Online Survey ◽  
Cross Sectional Survey ◽  
Stress Appraisal ◽  
Cross Sectional ◽  
Mediating Role ◽  
Cohen’S D ◽  
Social Media Platforms ◽  
Cohen's D

Objective: To find out the mediating role of challenge, uncontrollability, and stressfulness in predicting perceived stress from threat during COVID-19 pandemic in the general public. Study Design: Cross-sectional survey. Place and Duration of Study: Bahawalpur City, from Mar to May 2020. Methodology: A total of 360 participants (men=154, women=206) were recruited from different cities of Punjab province. The stress appraisal measure, perceived stress scale, and coping scale were administered through Google forms using social media platforms. The participation in the online survey implied signing the written informed consent available in the survey. Results: The primary and secondary appraisals of challenge (IE=0.84, SE=0.27, 95% LL=0.31, 95% UL=1.40), uncontrollability (IE=1.03, SE=0.36, 95% LL=0.34, 95% UL=1.76), and stressfulness (IE=-0.28, SE=0.12, 95% LL=-0.56, 95% UL=-0.08) fully mediated the relationship between threat of COVID-19 and perceived stress. Additionally, there was statistically significant positive relationship between threat of COVID-19 and use of coping strategies (r=0.14, p<0.01). The statistics of women regarding appraisals of threat, uncontrollability, stressfulness and perceived stress (2.94 ± 0.88); (2.49 ± 0.84); (2.87 ± 0.73); (19.92 ± 6.08), were found to be slightly higher on as compared to men (2.76 ± 0.82); (2.25 ± 0.81); (2.58 ± 0.76); (18.41 ± 5.37) respectively with p=0.01, Cohen’s d=0.21); p=0.001, Cohen’s d=0.29); p=0.001, Cohen’s d=0.38); (p=0.01, Cohen’s d=0.26). Conclusion: The threat of COVID-19 significantly led to the experience of perceived stress through the mediating role of primary and secondary appraisals of challenge, uncontrollability, and stressfulness.

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