scholarly journals An Association Between Implementing Trauma-Informed Care and Staff Satisfaction

2017 ◽  
Vol 18 (1) ◽  
pp. 300-312 ◽  
Author(s):  
Travis W. Hales ◽  
Thomas H. Nochajski ◽  
Susan A. Green ◽  
Howard K. Hitzel ◽  
Elizabeth Woike-Ganga
Keyword(s):  
Retention Rates ◽  
Satisfaction Survey ◽  
Staff Retention ◽  
Staff Satisfaction ◽  
Agency Staff ◽  
Social Service Agencies ◽  
Trauma Informed Care ◽  
Trauma Informed ◽  
The Impact ◽  
Service Agencies

Despite its widespread adoption there is limited research on the influence of trauma-informed care (TIC). The current study examined the impact of implementing TIC on the satisfaction of agency staff by comparing the results of a satisfaction survey taken in January of 2014, a month prior to the agency's implementation of TIC, and again twelve months later. As collaboration, empowerment, and self-care are primary components of a TIC organizational approach, its implementation was expected to increase staff satisfaction. Following the implementation of TIC, agency staff reported higher scores on all but one of the six satisfaction survey factors. Increases in staff satisfaction have been associated with better staff retention rates, increased organizational commitment and better performance. In consequence, TIC implementation is associated with increased staff satisfaction, and may positively influence organizational characteristics of significance to social service agencies. 

scholarly journals Client Experiences of Trauma-Informed Care in Social Service Agencies

2018 ◽  
Vol 45 (4) ◽  
pp. 589-599 ◽  
Author(s):  
Nancy Kusmaul ◽  
Molly R. Wolf ◽  
Shalini Sahoo ◽  
Susan A. Green ◽  
Thomas H. Nochajski
Keyword(s):  
Social Service ◽  
Social Service Agencies ◽  
Client Experiences ◽  
Trauma Informed Care ◽  
Trauma Informed ◽  
Service Agencies

Developing trauma-informed care: using psychodynamic concepts to help staff respond to the attachment needs of survivors of trauma

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Emma Rye ◽  
Joanna Anderson ◽  
Max Pickard
Keyword(s):  
Quantitative Research ◽  
Verbal Ability ◽  
Training Programme ◽  
Care Staff ◽  
Term Care ◽  
Content Type ◽  
Trauma Informed Care ◽  
Adults With Learning Disabilities ◽  
Trauma Informed ◽  
The Impact

Purpose Many referrals to our mental health of learning disability service focus on concerns about behaviours that present risks to the referred person and to those around them, including support workers. If the referred person has good verbal ability, psychological therapy may be requested and offered, but the person may find it too difficult to engage for a number of reasons. Even when they do engage in therapy, the authors recognise the importance of helping staff better understand their attachment needs. This paper aims to demonstrate an innovative approach to helping staff provide Trauma-Informed Care (TIC). Design/methodology/approach The authors developed a training programme for support workers using psychodynamic concepts, such as splitting, transference and counter-transference, to help them develop insight into the processes that get enacted during their work. In this paper the authors have generally used the term “care staff”, recognising that an important aspect of the role of those staff is to provide care within an attachment framework; as well as support to maximise independence. Findings The feedback from staff who have attended has been very positive, both at the time and later. Staff who have attended have talked to multidisciplinary colleagues about the impact their learning has had on their ability to work with service users who present great challenges, in the context of their trauma histories. Originality/value The importance of providing TIC is gaining traction across varied settings. The authors are in the process of developing both qualitative and quantitative research programmes to evaluate this approach to increasing TIC for adults with learning disabilities, reducing staff burn out and placement breakdown.

Family Service Agencies: Responding to Change in a Conservative Decade

1992 ◽  
Vol 73 (1) ◽  
pp. 32-39 ◽  
Author(s):  
Diane Elias Alperin
Keyword(s):  
Social Services ◽  
Environmental Changes ◽  
Nationwide Survey ◽  
Social Service Agencies ◽  
Family Service ◽  
Family Service Agencies ◽  
Responding To Change ◽  
External Forces ◽  
The Impact ◽  
Service Agencies

During the 1980s much of the concern in social services has focused on the impact of external forces on agencies—namely the increase in the problems of the American family with a simultaneous decrease in commitment from the U.S. government for funding and services. A nationwide survey of Family Service America, Inc., member agencies was undertaken in an attempt to assess partially the impact of these environmental changes on voluntary social service agencies. The data indicate that the increased needs of the community took precedence over the decline in public sector support. Response to a conservative environment led to interorganizational changes, which allowed for program expansion in an attempt to meet the increased demand for human services.

HRM policies play critical role workers in reducing staff turnover in Chinese hotels

2020 ◽  
Vol 28 (6) ◽  
pp. 29-30
Keyword(s):  
Public Relations ◽  
Critical Role ◽  
Retention Rates ◽  
Staff Turnover ◽  
Staff Retention ◽  
Structured Interviews ◽  
High Turnover ◽  
Content Type ◽  
The Difference ◽  
The Impact

Purpose The authors wanted to study hotels because of the alarmingly high turnover of staff, which varies between 22% and 80% across countries. They said previous studies of the importance of HRM had addressed other different sectors in the hospitality industry. Design/methodology/approach The authors carried out semi-structured interviews with eight males and seven females aged between 23 and 52 years old. They were all at junior, or mid-management, level. They had experience of working in a lot of different departments, including marketing, HRM, front office, public relations and finance. The interviews of between 45 minutes and an hour were carried out in cafes. All names were changed in the paper. Findings The in-depth interviews revealed that the way in which HR departments implement policies makes all the difference to staff retention rates. The authors said their study demonstrated the powerful role of HR departments in hotels and that hotel employees expected them to play proactive roles in promoting their wellbeing at work. Originality/value Studies of the impact of HRM on staff turnover in the hotel sector in China have been rare.

Supporting Women with Substance Use Issues: Trauma-Informed Care as a Foundation for Practice in the NICU

2014 ◽  
Vol 33 (6) ◽  
pp. 307-314 ◽  
Author(s):  
Lenora Marcellus
Keyword(s):  
Substance Use ◽  
Health Care Providers ◽  
Service Systems ◽  
Trauma Survivors ◽  
Significant Shift ◽  
Care Providers ◽  
Current State ◽  
Trauma Informed Care ◽  
Trauma Informed ◽  
The Impact

ABSTRACTInfants with neonatal abstinence syndrome and their mothers require extended support through health and social service systems. Practitioners are interested in exploring innovative approaches to caring for infants and mothers. There is now compelling evidence linking women’s substance use to experiences of trauma and violence. A significant shift in the fields of addiction and mental health has been awareness of the impact of trauma and violence on infants and children, women, their families, and communities. In this article, the current state of knowledge of trauma-informed care is reviewed, in particular for application to practice within the NICU. Trauma survivors are at risk of being retraumatized because of health care providers’ limited understanding of how to work effectively with them. Recognizing the impact of trauma and implementing evidence-based trauma-informed practices in the NICU holds promise for improving outcomes for women and their infants.

Using feminist theory as a research method in the examination of trauma-informed care in a non-profit organisation

2021 ◽  
Author(s):  
Kimberly L. Hardner ◽  
Molly R. Wolf
Keyword(s):  
Feminist Theory ◽  
Research Method ◽  
The United States ◽  
Organisational Culture ◽  
Positive Direction ◽  
Non Profit ◽  
Trauma Informed Care ◽  
Trauma Informed ◽  
Emotional Safety ◽  
The Impact

The purpose of this qualitative study was to gather information about the experiences of staff at a non-profit agency in the United States as the organisation transitioned towards the implementation of trauma-informed care (TIC). In non-profit organisations, TIC (that is, safety, trustworthiness, choice, collaboration and empowerment) enhances the wellbeing of employees and clients by acknowledging the impact of trauma and reducing the risk of retraumatisation. Feminist theory was utilised to inform this study to empower participants to voice their experiences and to analyse the organisation’s commitment to the principles of TIC. Four focus groups were conducted (N = 17 participants in total) and all participants reported that the organisational culture was moving in a positive direction. Even in the early stages of the implementation of TIC, management reported feeling empowered and supported by the organisation; however, many participants noted that significant work will need to continue to enhance the emotional safety and empowerment of direct-line workers.

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