CONFLICT MANAGEMENT IN HOTELS � A CASE STUDY ON THOMAS MODEL AROUND HOTEL MANAGERS IN ANKARA, TURKEY

2013 ◽  
Vol 13 (3) ◽  
pp. 151-160
Author(s):  
Demet Tuzunkan ◽  
Emrah Ozkul
Keyword(s):  
Conflict Management ◽  
Thomas Model ◽  
Hotel Managers

Fostering relations with a host country: A case study of the OSCE and Tadjikistan

2009 ◽  
Vol 20 (4) ◽  
pp. 339-345 ◽  
Author(s):  
Kathleen Samuel
Keyword(s):  
Conflict Management ◽  
Host Country ◽  
Early Warning ◽  
Daily Basis ◽  
Conflict Prevention ◽  
Post Conflict

AbstractThe OSCE's mandate for early warning, conflict prevention, conflict management and post-conflict rehabilitation based on its approach to comprehensive security through its network of field offices is implemented on a daily basis. Constructive relations with a host country are an important factor in their success, yet not always easy to achieve. This article provides a case study of one endeavour to strengthen these relations.

scholarly journals How NOT to Manage a Project: Conflict Management Lessons Learned from a DOD Case Study

2007 ◽  
Author(s):  
J. Scott Sutterfield ◽  
Shawnta S. Friday-Stroud ◽  
Sheryl L. Shivers-Blackwell
Keyword(s):  
Conflict Management ◽  
Lessons Learned

scholarly journals Co-creating Positive Working Environments: a meta mediation perspective

2015 ◽  
Vol 2 (2) ◽  
pp. 298-307
Keyword(s):  
Conflict Management ◽  
Organizational Performance ◽  
Work Environment ◽  
Working Environment ◽  
Self Determination ◽  
Management Systems ◽  
Working Relationships ◽  
Ethical Considerations ◽  
Working Environments

This article is a practitioner reflection on taking a meta mediation perspective on working with two organizations in co-creating a positive and constructive working environment. This perspective is grounded in the theoretical framework of strategic conflict management systems. The approach taken is to consider a specific process for engaging with organizations by looking at the two case study organizations – one small and growing, the other medium-sized and resource-constrained. The reflection first considers the antecedents for both organizations in engaging in this way. It then sets out the process for whole organization engagement through dialogue. The outcomes for each organization are then shared. The conclusion reached is that both organizations benefited from the engagement in terms of improvements in work environment, working relationships, conflict competence and organizational performance. Some of the ethical considerations for mediators working with organizations in this way are reflected on including neutrality and impartiality, confidentiality and self determination.

Multiparty Mediation in Tajikistan: The 1997 Peace Agreement

2001 ◽  
Vol 6 (3) ◽  
pp. 357-385 ◽  
Author(s):  
Keyword(s):  
Conflict Management ◽  
Peace Process ◽  
Peace Agreement ◽  
Regional Powers ◽  
Internal Conflicts ◽  
International Mediation ◽  
Multiparty Mediation

AbstractThis article uses the successful international mediation of the Tajikistan conflict as a case study to show how the presence of multiple mediators can contribute to effective mediation of internal conflicts, especially when the external parties cooperate with each other. After examining the course of the Tajik negotiations leading up to the 1997 peace agreement, the article discusses the roles played by state and non-state mediators in the peace process, particularly Russia, Iran, and other regional powers, as well as the UN and the unofficial dialogue organized under the framework of the Dartmouth Conference. To provide structure for the analysis, the concept of the three roles of a mediator – communication, formulation, and manipulation – is employed. The article argues that multiparty mediation can create unique incentives for conflict management not available through a single mediator.

Conflict Intervention Training as Strategic Convening: Lessons From Syria

2019 ◽  
Vol 14 (3) ◽  
pp. 288-303
Author(s):  
Tatsushi Arai
Keyword(s):  
Conflict Management ◽  
Social Space ◽  
Human Interaction ◽  
Training Design ◽  
Management Skills ◽  
Action Research Project ◽  
Conflict Intervention ◽  
To Come ◽  
Rare Opportunity

This article develops a framework of training design to intervene in active armed conflict. A case study of Syria presents a context of the inquiry. The concept of strategic convening is introduced to describe the kind of purposefully organised activities that bring conflict parties together from across lines of division. Strategic convening develops a safe, humanising social space that helps foster enabling conditions for conflict management and resolution. Building on a first-hand experience of conducting three workshops between 2014 and 2015 for Syrian humanitarian professionals, this study explores how to use training as a means to develop constructive human interaction when training offers a rare opportunity and incentive for people from different community and regional backgrounds to come together. This study builds on an action research project in which the researcher as a trainer interacted closely with training participants and identified patterns of their thinking about conflict management, coexistence, and reconciliation across multiple training sessions. Key findings include the critical roles of pragmatic conflict management skills as well as the skills for orchestrating coexistence amongst adversaries in an effort to secure access to humanitarian aid and development resources.

Hotel managers' career strategies for success

2007 ◽  
Vol 19 (2) ◽  
pp. 107-119 ◽  
Author(s):  
Christos Akrivos ◽  
Adele Ladkin ◽  
Panayiotis Reklitis
Keyword(s):  
Job Search ◽  
Interpersonal Relations ◽  
Hotel Industry ◽  
Postal Questionnaire ◽  
Content Type ◽  
General Managers ◽  
Career Opportunities ◽  
Career Strategies ◽  
Hotel Managers

PurposeThe purpose of this paper is to explore career strategies used by Greek hotel managers in order to advance their careers successfully.Design/methodology/approachUsing a case study sample of 65 hotel general managers working in deluxe hotels in Greece, data on career strategies were collected using a postal questionnaire.FindingsIt is revealed that the managers use a range of different strategies in order to advance their careers. The most commonly used are in relation to career opportunities, skills, mobility, interpersonal relations and handling diverse situations. The least commonly used ones relate to family contacts, job search techniques and pay.Practical implicationsThe strategies are discussed in terms of recruitment, training and retention of managers in the hotel industry.Originality/valueThis paper builds on the knowledge of careers strategies used for career success.

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