scholarly journals Interplay Wellbeing Framework: Community Perspectives on Working Together for Effective Service Delivery in Remote Aboriginal Communities

2018 ◽  
Vol 9 (1) ◽  
Author(s):  
Eva McRae-Williams ◽  
Jessica Yamaguchi ◽  
Byron Wilson ◽  
Rosalie Schultz ◽  
Tammy Abbott ◽  
...  
Keyword(s):  
Service Delivery ◽  
Community Members ◽  
Aboriginal Communities ◽  
Aboriginal Community ◽  
Community Values ◽  
Community Perspectives ◽  
Shared Space ◽  
Working Together ◽  
Policy Agendas ◽  
Effective Service

Access to effective services and programs is necessary to improve wellbeing for Aboriginal and Torres Strait Islander people living in remote Australia. Without genuine participation of Aboriginal community members in the design, governance, and delivery of services, desired service delivery outcomes are rarely achieved. Using a "shared space" model, Aboriginal communities, governments, and scientists came together to design and develop the Interplay Wellbeing Framework. This Framework brings together stories and numbers (or qualitative and quantitative data) to represent community values for the purpose of informing program and policy agendas. This article unpacks what community members saw as making a service work well and why. The domains of empowerment and community functioning are discussed and their relationship to effective service delivery demonstrated.

Working together in a good way: Relationships between local Indigenous and fly-in workers delivering a parent–child programme in remote Aboriginal communities

2017 ◽  
Vol 62 (1) ◽  
pp. 48-61
Author(s):  
Carolin Stock ◽  
Sarah Mares ◽  
Gary Robinson
Keyword(s):  
Indigenous Communities ◽  
Working Relationships ◽  
Programme Implementation ◽  
Community Members ◽  
Aboriginal Communities ◽  
Aboriginal Community ◽  
New Learning ◽  
Working Together ◽  
Community Programmes ◽  
Parent Child

This article considers what successful working relationships between fly-in professionals and Aboriginal community workers involve. Interviews with six Aboriginal workers and the experience of the jointly delivered Let’s Start parent–child programme in remote north Australian Indigenous communities confirm the importance of developing positive relationships within a both-ways learning approach, drawing on each other’s strengths, and the significance of reflection on practice. Working cooperatively enables effective programme implementation, supports incorporation of new learning into practice, and benefits local Aboriginal community members through employment and development opportunities. This model has relevance for health and community programmes delivered in remote Aboriginal communities.

Empowerment is the Basis for Improving Education and Employment Outcomes for Aboriginal People in Remote Australia

2018 ◽  
Vol 48 (2) ◽  
pp. 153-161
Author(s):  
Byron Wilson ◽  
Tammy Abbott ◽  
Stephen J. Quinn ◽  
John Guenther ◽  
Eva McRae-Williams ◽  
...  
Keyword(s):  
Structural Equation ◽  
Aboriginal People ◽  
Positive Impact ◽  
Remote Communities ◽  
Aboriginal Communities ◽  
Aboriginal Community ◽  
Equation Modelling ◽  
Shared Space ◽  
English Literacy ◽  
Education And Employment

In Australia, Aboriginal and Torres Strait Islander people score poorly on national mainstream indicators of wellbeing, with the lowest outcomes recorded in remote communities. As part of a ‘shared space’ collaboration between remote Aboriginal communities, government and scientists, the holistic Interplay Wellbeing Framework and accompanying survey were designed bringing together Aboriginal priorities of culture, empowerment and community with government priorities of education, employment and health. Quantitative survey data were collected from a cohort of 841 Aboriginal people aged 15–34 years, from four different Aboriginal communities. Aboriginal community researchers designed and administered the survey. Structural equation modelling was used to identify the strongest interrelating pathways within the framework. Optimal pathways from education to employment were explored with the concept of empowerment playing a key role. Here, education was defined by self-reported English literacy and numeracy and empowerment was defined as identity, self-efficacy and resilience. Empowerment had a strong positive impact on education (β = 0.38, p < .001) and strong correlation with employment (β = 0.19, p < .001). Education has a strong direct effect on employment (β = 0.40, p < .001). This suggests that education and employment strategies that foster and build on a sense of empowerment are mostly likely to succeed, providing guidance for policy and programs.

The reach and flow of health information in two Aboriginal communities: a social network analysis

2017 ◽  
Vol 23 (2) ◽  
pp. 189 ◽  
Author(s):  
Scott Winch ◽  
Nageen Ahmed ◽  
Christopher Rissel ◽  
Michelle Maxwell ◽  
Joanna Coutts ◽  
...  
Keyword(s):  
Social Network ◽  
Social Network Analysis ◽  
Network Analysis ◽  
Health Information ◽  
Community Members ◽  
Future Health ◽  
Aboriginal Communities ◽  
Aboriginal Community ◽  
Family Networks ◽  
South Wales

The aim of the present paper was to explore how social networks enable dissemination of health information within two Aboriginal communities in New South Wales. The study design was modelled on a social network analysis socio-centric model. Data collection was conducted primarily by Aboriginal community members who were trained as community researchers. Participants reported on their patterns of interaction and who they provided or received health information from, and awareness of the Aboriginal Enhancement of the Get Healthy Information and Coaching Service. In total, 122 participants across two sites participated in the study. Aboriginal Community Controlled Health Services (ACCHSs) and Aboriginal Community Controlled Health Organisations (ACCHOs) were cited as the main provider of health information in both sites. Between-ness, degree and closeness centrality showed that certain community members, ACCHS and ACCHO within the two communities in the present study were considerable enablers [actors] in enhancing the reach and flow of health information to their respective Aboriginal community. There is potential for future health-promotion activities to be increasingly targeted and effective in terms of reach and influence, if guided by local Aboriginal organisations and by key Aboriginal community members within and across family networks and communities.

Kick the habit: a social marketing campaign by Aboriginal communities in NSW

2014 ◽  
Vol 20 (4) ◽  
pp. 327 ◽  
Author(s):  
M. A. Campbell ◽  
S. Finlay ◽  
K. Lucas ◽  
N. Neal ◽  
R. Williams
Keyword(s):  
Smoking Cessation ◽  
Tobacco Control ◽  
Social Marketing ◽  
Culturally Relevant ◽  
Community Members ◽  
Aboriginal Communities ◽  
Aboriginal Community ◽  
Marketing Campaign ◽  
Social Marketing Campaign ◽  
Social Marketing Campaigns

Tackling smoking is an integral component of efforts to improve health outcomes in Aboriginal communities. Social marketing is an effective strategy for promoting healthy attitudes and influencing behaviours; however, there is little evidence for its success in reducing smoking rates in Aboriginal communities. This paper outlines the development, implementation and evaluation of Kick the Habit Phase 2, an innovative tobacco control social marketing campaign in Aboriginal communities in New South Wales (NSW). The Aboriginal Health & Medical Research Council worked with three Aboriginal communities and a creative agency to develop locally tailored, culturally relevant social marketing campaigns. Each community determined the target audience and main messages, and identified appropriate local champions and marketing tools. Mixed methods were used to evaluate the campaign, including surveys and interviews with community members and Aboriginal Community Controlled Health Service staff. Community survey participants demonstrated high recall of smoking cessation messages, particularly for messages and images specific to the Kick the Habit campaign. Staff participating in interviews reported an increased level of interest from community members in smoking cessation programs, as well as increased confidence and skills in developing further social marketing campaigns. Aboriginal community-driven social marketing campaigns in tobacco control can build capacity, are culturally relevant and lead to high rates of recall in Aboriginal communities.

Charting the Mode for Community Participation in Service Delivery

2019 ◽  
Vol 16 (1) ◽  
Author(s):  
Olayemi Bakre ◽  
Nirmala Dorasamy
Keyword(s):  
Service Delivery ◽  
Community Participation ◽  
Planning Process ◽  
Community Members ◽  
Community Inclusion ◽  
Community Needs ◽  
Local Municipalities ◽  
Process Failure ◽  
New Ideas ◽  
The Relationship

Poor service delivery has always been considered a legacy of the apartheid era. However, 25 years into democracy, many local municipalities are still battling with service delivery backlogs. These backlogs are often attributed to, for example, dysfunctional ward committees, corruption amongst councillors, exclusion of community members in the planning process, failure to prioritise community needs, and institutional capacity issues. These challenges have undermined municipalities’ provision of quality service delivery and have precipitated service delivery protests. This article argues that community participation, which has been identified as a factor that can mitigate the aforementioned challenges, can be pivotal in the provision of effective and efficient services by municipalities. The relationship between community inclusion and service delivery outcomes is not simplistic, but depend upon a combination of proactive and highly skilled leaders and a cooperative and supportive populace. In this article, we identify the modes for successful participation and also the consequences of community exclusion through textual analysis of pertinent sources. We argue that such participation can only be successful and sustainable if it is reinforced by support from local government in the form of community training and capacity development workshops to exchange and instil new ideas as well as by resource allocation.

Effective service delivery through quality management system (QMS) in oil and gas servicing companies, a case study of selected firms, Port Harcourt

2019 ◽  
Author(s):  
Chem Int
Keyword(s):  
Quality Management ◽  
Service Delivery ◽  
Management System ◽  
Oil And Gas ◽  
Quality Management System ◽  
Local Content ◽  
Port Harcourt ◽  
Test Of Hypotheses ◽  
The Impact ◽  
Effective Service

This study investigated the impact of Quality Management System (QMS) on effective service delivery in Oil and Gas Servicing Companies in selected firms in Port Harcourt, Nigeria. The opinion of 50 respondents were sampled using questionnaires, interviews as well as observation from journals and texts used in this work to examine the Quality Management System (QMS) of the selected firms. Using simple percentages and the Chi-square (X2) test of hypotheses, it was hypothetically established that the implementation of QMS practices, has impacted the work process, procedure and improvement on quality over the years in the Oil and Gas Servicing companies in Port Harcourt Nigeria. The research identified an adopted use of Failure Mode and Effect Analysis (FMEA) tool as a continual quality improvement initiative developed in the local content oil and gas servicing operation for equipment handling, management and to drive sustained improved performance quality processes as a key driver of a progressive that will place local content companies as an options for producing companies and at par with multinational oil and gas companies.

Narratives and processes – Developing a responsive parent–child program to empower local facilitators in a remote Aboriginal community

2021 ◽  
pp. 147332502199241
Author(s):  
Carolin Stock ◽  
Maggie Kerinaiua Punguatji ◽  
Carmen Cubillo ◽  
Gary Robinson
Keyword(s):  
Play Therapy ◽  
Northern Territory ◽  
Parenting Program ◽  
Research Translation ◽  
Aboriginal Communities ◽  
Aboriginal Community ◽  
Parenting Support ◽  
Pilot Implementation ◽  
User Friendly ◽  
Parent Child

This article presents the results of a retrospective study that critically examines the development of a responsive parent–child program from conceptualisation to pilot implementation. The development of the Play to Connect program was a continuation of research translation work of the Let’s Start parenting program which was delivered in remote Aboriginal communities across the Northern Territory, Australia from 2005–2016. The impetus for the Play to Connect program came from the community need for parenting support that could be delivered by local Aboriginal workers living in the community. The aim was to bring research and community together through the co-creation of contextually relevant knowledge directly useful for local Aboriginal facilitators. Embedded in a dynamic cycle of planning, delivery, observation and reflection, the team of local Aboriginal staff and visiting practitioners designed and piloted an innovative, user-friendly and adaptable parent–child program which was underpinned by the evaluation findings of an existing program, drawing on the framework of play therapy. The 2.5 year long process of development brought about action and change for the local Aboriginal staff. They valued the co-creation of the program and resources and reported increased knowledge of child development and confidence to deliver family support in their community. This study shows that the development of Play to Connect was more than “tailoring” a parenting program – it was a way of creating sustainable support around a program to increase the chances of continuity of implementation and successful community engagement and development.

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