Division 11 Leadership Conference: Creative and Innovative Solutions for Effective Service Delivery

2000 ◽  
Vol 10 (2) ◽  
pp. 15-18
Author(s):  
Anita S. Halper ◽  
Lisa K. Breakey
Keyword(s):  
Service Delivery ◽  
Innovative Solutions ◽  
Effective Service

Effective service delivery through quality management system (QMS) in oil and gas servicing companies, a case study of selected firms, Port Harcourt

2019 ◽  
Author(s):  
Chem Int
Keyword(s):  
Quality Management ◽  
Service Delivery ◽  
Management System ◽  
Oil And Gas ◽  
Quality Management System ◽  
Local Content ◽  
Port Harcourt ◽  
Test Of Hypotheses ◽  
The Impact ◽  
Effective Service

This study investigated the impact of Quality Management System (QMS) on effective service delivery in Oil and Gas Servicing Companies in selected firms in Port Harcourt, Nigeria. The opinion of 50 respondents were sampled using questionnaires, interviews as well as observation from journals and texts used in this work to examine the Quality Management System (QMS) of the selected firms. Using simple percentages and the Chi-square (X2) test of hypotheses, it was hypothetically established that the implementation of QMS practices, has impacted the work process, procedure and improvement on quality over the years in the Oil and Gas Servicing companies in Port Harcourt Nigeria. The research identified an adopted use of Failure Mode and Effect Analysis (FMEA) tool as a continual quality improvement initiative developed in the local content oil and gas servicing operation for equipment handling, management and to drive sustained improved performance quality processes as a key driver of a progressive that will place local content companies as an options for producing companies and at par with multinational oil and gas companies.

scholarly journals ACHIEVING EFFECTIVE SERVICE DELIVERY BY LOCAL GOVERNMENT EMPLOYEES THROUGH STRATEGIC TRAINING PROGRAMMES

2020 ◽  
Vol 2 (1) ◽  
pp. 131-141
Author(s):  
Love Arugu ◽  
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
High Performance ◽  
Government Employees ◽  
Continuous Training ◽  
Design Data ◽  
Analytical Technique ◽  
Ex Post ◽  
Strategic Training ◽  
Effective Service

The thesis of the study is that effective service delivery by the local government employees is a function of a strategic training framework. Extant literature examined captured the importance of training and development programmes in the local government and stated among other things, that training increases employees productivity, reduce costs, boost morale, promote stability, flexibility and service delivery at the grassroots. The arguments are substantiated with the training and high-performance theory advanced by Gallie and White (1993). The study adopts ex post facto design. Data are obtained from secondary sources and analysed using the content analytical technique. Empirical analysis of literature provides the framework for conclusion and policy recommendation. The study advocates for a strategic continuous training plan to enhance the capacity of local government employees and service delivery in Nigeria.

scholarly journals Designing Organization Structure for Effective Service Delivery in Public Ecosystems in Kenya

2021 ◽  
Vol 9 (7) ◽  
Author(s):  
Charles Kyalo Mumanthi ◽  
Robert Kagiri Mwihia ◽  
James Mutuku Kilika ◽  
Levi Mbugua
Keyword(s):  
Service Delivery ◽  
Organization Structure ◽  
Effective Service

Relevance of Web 2.0 for Library Services in Digital Era

2021 ◽  
pp. 660-684
Author(s):  
Jane Igie Aba ◽  
Theresa Osasu Makinde
Keyword(s):  
Service Delivery ◽  
Web 2.0 ◽  
Digital Library ◽  
Digital Libraries ◽  
Information Dissemination ◽  
Information Organization ◽  
Library Services ◽  
Digital Era ◽  
Rss Feeds ◽  
Effective Service

This chapter is on relevance of Web 2.0 for library services in digital era. Web 2.0 tools play crucial role in effective service delivery of librarians. The study covers awareness, utilization, benefits, and challenges that affect the use of Web 2.0 by librarians for effective service delivery. The concepts generally implied that Web 2.0 can be used by librarians as information acquisition tools to gather information from sources outside libraries (e.g., blogs and wikis), information dissemination tools (such as RSS feeds), information organization tools that facilitate storage and subsequent retrieval of information (social bookmarking and tagging), and information sharing tools that facilitate the bilateral flow of information between libraries and patrons (social networking and media sharing sites). This chapter examines the concept of digital libraries and highlights the major features of a digital library and how it can be used. The potentials of digital library are very crucial as means of access to knowledge and information that will facilitate development.

scholarly journals The Implications of Centre-local Relations on Service Delivery in Local Authorities in Zimbabwe: The Case of Chitungwiza

2015 ◽  
Vol 5 (2) ◽  
pp. 149
Author(s):  
Tawanda Nyikadzino ◽  
Alfred Gwarega Nhema
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
Central Government ◽  
Policy Formulation ◽  
Sewer Pipes ◽  
Key Informant ◽  
Strategic Role ◽  
And Control ◽  
Depth Interviews ◽  
Effective Service

The area of centre-local relations in local government is a contemporary and topical debate in Zimbabwe. It was on this background that the research on centre-local relations was undertaken with a view to assessing the implications of service delivery in Chitungwiza Municipality (CM). The views of different authorities on centre-local relations were reviewed to further analyse the implications of centre-local relations on service delivery in municipalities. The study triangulated different data collection methods such as key informant interviews, documentary search, in-depth interviews, observation and survey to obtain detailed data on the state of centre-local relations and its implications on service delivery in CM. The findings of the study revealed that centre-local relations between the Ministry of Local Government and the CM are highly centralised. The parent ministry retains overall powers and control over the municipality. The Minister who is supposed to play a strategic role in policy formulation and implementation is involved in the day to day running of the municipality leaving little room for elected councillors and residents in general to determine their own destiny. It has been established that centre-local relations that are supposed to foster independence and autonomy of the municipality has turned into a master-subordinate relationship that has negatively affected service delivery. The study concluded that hyper-centralised governance relations are hindering effective service delivery in the municipality. This has been evidenced by erratic water supply, potholed roads, poor refuse collection and bursting of sewer pipes. The study recommends that the central government through the Ministry of Local Government must grant the municipality more autonomy as a measure of improving service delivery.    

scholarly journals Community governance and service delivery in Nepal: an assessment of influencing factors

2019 ◽  
Author(s):  
Keshav K Acharya ◽  
Habib Zafarullah
Keyword(s):  
Service Delivery ◽  
Resource Constraints ◽  
Poor Performance ◽  
Governance System ◽  
Group Discussions ◽  
Power Politics ◽  
Community Governance ◽  
Number Of Factors ◽  
Wide Range ◽  
Effective Service

This paper analyses factors influencing effective service delivery at the grassroots level in Nepal, through a qualitative field study which includes in-depth interviews with 110 community-based organisations (CBOs) and five focus group discussions. The findings indicate that a wide range of governance arrangements have been deployed in the effort to achieve effective service delivery. However, many CBOs lack a solid governance system for their development undertakings, leading to poor performance and lack of accountability. A number of factors are identified as causing this weak practical application of community governance, notably institutional mechanisms, socio-economic structures, power politics and interests, capacity limitations and resource constraints.

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