The Effects of Interpersonal Relationship Stress of Travel Agent Employees on Job Attitude and Turnover Intention

2018 ◽  
Vol 22 (5) ◽  
pp. 647-667
Author(s):  
Jaewon Shin ◽  
◽  
Jaewoo Choi

Work motivation has been identified as an influential variable associated with turnover intention. However, only a few studies have examined its prediction on turnover intention. This study discussed the influences of work motivational factors (compensation, nature of job and interpersonal relationship) on turnover intention among Gen Y employees. The sampling method used in this study was stratified random sampling and the sample size was 108 employees in the manufacturing company. The results indicated that the level of work motivation among Gen Y employees is moderate, while the level of turnover intention is high. The result also shows that there is no significant difference of work motivation based on gender among Gen Y employees. The multiple regression results indicated that the three factors of work motivation such as interpersonal, compensation, and nature of the job did not have significant influence on turnover intentions of Gen Y employees. This research concludes with the recommendations for the employees and future works for researcher.


Author(s):  
Murako Saito

The competence of organizational management is required to cope with complexity of technology and diversity of social demands for maintaining good interpersonal relationship by the support of advanced technology. The competencies, such as self-management, interpersonal relationship management, play a crucial role in improving individual and organizational performance. Experiences of interpersonal relationship at work are multifaceted with value consciousness, mood states at work, members’ work attitudes in addition with technical knowledge and skills which are constituted of explicit cognitive information. Organizational climate or culture is focused in recent studies to improve human performance by avoiding erroneous actions, accidental occurrences, or withdrawal attitudes such as absent, turnover intention. The participants to organization are expected to act as an actor or some of them as a leader to help in developing themselves and coworkers, building bonds to collaborate with team members, for improving organizational performance and for providing high quality of service. This chapter is focused on the effect of mood states at work on workers perceived health and perceived performance, and on the effect of the competence of interpersonal relationship management on organizational performances.


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