Analysing Bangladeshi Consumers’ Satisfaction and Preferences of E-banking Services in Small to Mid-sized Enterprises (SMEs)

Abstract The acceptance of Internet technologies has newly increased constant and rapidly in the era of information technology. It gives flexibilities to access E-banking systems on demand. Today E-banking is considered as the driver of any nation’s economy and it opens remarkable prospects all over the world. Basically, E-banking plays an ultimate character in supporting financial advancement of any country and provide financial services to the customers electronically. This Research analyses the satisfaction and preferences of E-banking in Bangladesh. It also discusses the success of E-banking in Small to Midsized Enterprise-SMEs of Bangladesh, the current E-banking infrastructure and future organisational plan about it. This Research mainly has used secondary research data and methods to provide a broad scenario of E-banking in Bangladesh, how to overcome the barriers in SMEs of Bangladesh for E-banking adoption. The Research is subject to academic journal articles, project reports, media articles, corporation based documents, Bangladesh Bank publication and other appropriate information. This Research also analyses the data collected from Bangladeshi government and non-government organisations and banking sector. It gathers answers from E-banking experts, IT educators, learners and academics as the respondents’ through interview on the basis of questionnaires which were prepared for this research purpose. Data were also collected by using interviews from Bangladesh E-banking based organizations that are offering their goods and services on electronic channels and professionals involved with E-banking related activities. The study found that E-banking is a platform where a customer performs online banking transaction without visiting a financial institution. E-banking is the influences of the future and it provides massive benefits to consumers regards to online transactions through internet, telephone and other electronic delivery channels. Bank in Bangladesh could use E-banking in order to gain economical advantage. At present, several Private Commercial Banks (PCBs) and Foreign Commercial Banks (FCBs) in Bangladesh offer online services and facilities within the branches of individual bank in the community. It is expected that banking can earn profit and offer better services to its customers by introducing E-banking facility more and more in Bangladesh. As an under developing country, Bangladesh is not fully known about E-banking sector in every area. As a result, this research also highlights the issues and factors related with E-banking e.g. cybercrime and try to discover the probable obstacles and prospects in Bangladesh to make an active solution of Bangladesh’s E-banking.

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Barriers to adopting e-commerce with small to mid-sized enterprises-SMEs in developed countries: an exploratory study in Australia

Global Journal of Information Technology Emerging Technologies ◽

10.18844/gjit.v8i2.3466 ◽

2018 ◽

Vol 8 (2) ◽

pp. 43-54

Author(s):

Shakir Karim ◽

Ergun Gide

Keyword(s):

Banking Sector ◽

Developed Countries ◽

Business Environment ◽

Competitive Advantages ◽

Journal Articles ◽

Academic Journal ◽

Goods And Services ◽

Reliable Assessment ◽

Challenges And Opportunities ◽

Future Challenges

Abstract This paper analyses the challenges and opportunities of E-banking in Bangladesh. It also discusses the success of E-banking in Small to Midsized Enterprise-SMEs of Bangladesh and gives a reliable assessment of Bangladesh’s present E-banking infrastructure and its future organizational structure. This paper mainly has used secondary research data and methods to provide a broad investigation of E-banking in Bangladesh, how to overcome the hurdles in SMEs of Bangladesh necessary for SMEs to help facilitate E-banking adoption. The research is subject to academic journal articles, project reports, media articles, corporation based documents and other appropriate information. This paper also analyses the data that was collected from Bangladeshi government and non-government organisations and banking sector. It gathers answers from E-commerce experts, IT students and academics as the respondents’ through interview on the basis of questionnaires which were prepared for this study purpose. Data was also collected by using interviews from Bangladesh E-banking based organizations that are offering their goods and services on electronic channels and professionals involved with E-banking related activities. The study found that E-banking is steadily transforming the way businesses to be conducted and changing the business environment in Bangladesh. E-banking can provide speedier, faster and reliable services to the customers for which they are relatively happy. E-banking services not only can develop new competitive advantages, it can improve its relationships with customers. As a developing country, Bangladesh is not fully known about E-banking sector. As a result this paper also overviews the issues associated with E-banking e.g. cybercrime and try to explore the future challenges and prospects in Bangladesh. This paper also compares the local E-banking sites with worldwide brand E-banking sites to make an effective solution of Bangladesh’s E-banking.

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Determination of mathematics teachers’ opinions related to response and solution-based software in secondary education institutions

Global Journal of Information Technology Emerging Technologies ◽

10.18844/gjit.v9i2.4421 ◽

2019 ◽

Vol 9 (2) ◽

pp. 41-50

Author(s):

Salih Mendelli

Keyword(s):

Competitive Advantages ◽

Organisational Structure ◽

Journal Articles ◽

Academic Journal ◽

Banking Services ◽

Goods And Services ◽

Reliable Assessment ◽

Challenges And Opportunities ◽

Electronic Channels

This paper analyses the challenges and opportunities of E-banking in Bangladesh. It also discusses the success of E-banking in small-to-midsized enterprise (SMEs) of Bangladesh and gives a reliable assessment of Bangladesh’s present E-banking infrastructure and its future organisational structure. This paper mainly has used secondary research data and methods to provide a broad investigation of E-banking in Bangladesh, how to overcome the hurdles in SMEs of Bangladesh necessary for SMEs to help facilitate E-banking adoption. The research is a subject to academic journal articles, project reports, media articles, corporation-based documents and other appropriate information. Data were also collected by using interviews from Bangladesh E-banking-based organisations that are offering their goods and services on electronic channels and professionals involved with E-banking-related activities. E-banking can provide speedier, faster and reliable services to the customers for which they are relatively happy. E-banking services not only can develop new competitive advantages, it can improve its relationships with customers. Keywords: E-banking, small-to-mid-sized enterprises (SMEs), challenges, opportunities, Bangladesh.

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The challenges and opportunities of E-banking adoption for SMEs in Bangladesh

Global Journal of Information Technology Emerging Technologies ◽

10.18844/gjit.v9i1.3758 ◽

2019 ◽

Vol 9 (1) ◽

pp. 1-11

Author(s):

Shakir Karim ◽

Ergun Gide

Keyword(s):

Research Data ◽

Competitive Advantages ◽

Organisational Structure ◽

Journal Articles ◽

Academic Journal ◽

Banking Services ◽

Goods And Services ◽

Reliable Assessment ◽

Challenges And Opportunities ◽

Electronic Channels

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Transformation of digitalization system of business processes at VTB Bank, PJSC

VESTNIK OF ASTRAKHAN STATE TECHNICAL UNIVERSITY SERIES ECONOMICS ◽

10.24143/2073-5537-2021-2-70-79 ◽

2021 ◽

Vol 2021 (2) ◽

pp. 70-79

Author(s):

Viktoria Valerievna Mandron ◽

Nikita Sergeevich Budaev ◽

Alice Aleksandrovna Pototskaya ◽

Tatiana Nikolaevna Sidorina

Keyword(s):

Financial Services ◽

Information Technologies ◽

Business Models ◽

Business Processes ◽

Banking Sector ◽

Financial Institution ◽

Block Diagram ◽

It Architecture ◽

The People ◽

Technological Platform

The article is focused on the increasing role of modern information technologies in banking sector. Today, the informatization process includes not only developing a safe and modern infrastructure, networks, data processing centers, but also creating the so-called digital economy on the basis of this infrastructure, which will bring new sources of income to the state and the people. The banking sector of the Russian Federation is most actively involved in the process of solving this problem. The development of automated business processes in VTB Bank (PJSC) is considered in detail. There is presented an overview of the bank's information technologies in such key areas as artificial intelligence, big data analysis, machine learning, virtual and augmented reality, optical recognition, robotics, robotization of process, blockchain, and chat bots. The dynamics of the main indicators of a financial institution activity is analyzed, an assessment of indicators characterizing the dynamics of changes in capital, net profit and profitability of the bank is presented. It has been stated that the strategic directions for the development of business processes in VTB Bank (PJSC) are constructing an advanced operational and technological platform, increasing the level of digitalization of the banking business, leadership in the financial services market in a number of ecosystems, developing a highly productive organization and culture, as well as growing the customer-centricity of business models. The block diagram of the VTB Bank transformation for 2020–2022 and the target version of the IT architecture of the bank have been illustrated. Changes in the IT architecture are one of the stages of the bank's digital transformation strategy. According to the objectives of the strategy of VTB Bank (PJSC), 100% of financial services should become available to customers online.

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Municipal-owned community bank: capital raising dilemma

Emerald Emerging Markets Case Studies ◽

10.1108/eemcs-02-2018-0027 ◽

2019 ◽

Vol 9 (2) ◽

pp. 1-23

Author(s):

Tobias Aloisi Swai

Keyword(s):

Commercial Bank ◽

Financial Services ◽

Banking Sector ◽

Financial Institution ◽

Order Theory ◽

Individual Investors ◽

Bank Capital ◽

Regulatory Capital ◽

Content Type ◽

Community Bank

Learning outcomes The case introduces student to basic understanding of banking sector in Tanzania as well as the strategies and struggle to raise capital through shareholders’ funds. Application of Banking theory and Pecking order theory is evidenced from the case. The case outlines why the bank struggled to raise capital and what triggers the capital raising strategies. It also give students an opportunity to think about applicable theories of capital structure and bank capital, and strategies the bank could use to rescue its capital crunch in the future. Case overview/synopsis The case provides details of how the Capital Community Bank (CCB) raised its capital through strategic financial engineering which enabled it to raise the minimum regulatory capital required to be licensed as a financial institution unit, to a regional financial institution, to a fully fledged commercial bank. The bank started with a paid up capital of TZS 472.3m in 2002, involving four Local Government Authorities and individual investors. Capital raised to TZS 31.3bn in 2014 and down to TZS 20.6bn at the end of 2016. The minimum regulatory capital required is TZS 15bn, while paid up capital was 16.9bn. With the change of the management team in 2017, the bank is looking for avenues to raise further capital to meet the regulatory limits and continue to survive as a commercial bank, given dramatic changes in the banking sector in Tanzania. Complexity academic level The case is suitable for third year students in Bachelor of Commerce/Economics specializing in banking/financial services. It also suits postgraduate/master's students seeking a Postgraduate Diploma or Master of Business Administration in financial institutions/banking course. Supplementary materials Teaching Notes are available for educators only. Please contact your library to gain login details or email [email protected] to request teaching notes. Subject code CSS 1: Accounting and Finance.

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A Russian Bank in the Khanate of Khiva of NovoUrgench Branch of the Russo-Asiatic Commercial Bank

Vestnik of Saint Petersburg University History ◽

10.21638/11701/spbu02.2020.306 ◽

2020 ◽

Vol 65 (3) ◽

pp. 790-803

Author(s):

Bakhtiyor A. Alimdjanov ◽

◽

Denis G. Yanchenko ◽

◽

Keyword(s):

World War I ◽

Commercial Bank ◽

Financial Services ◽

Banking Sector ◽

Financial Institution ◽

Stock Exchange ◽

Unique Character ◽

Central Russia ◽

The Russian Empire ◽

Russian Bank

Cotton farming, being one of the leading branches of economic activity of Turkestan of the beginning of the 20th century, attracted the attention of big investors of the Russian Empire. This article examines functioning of the Novo-Urgench branch of the Russo-Asian commercial bank (RACB) on the basis of the material from Russian State Historical Archive (RGIA): successful and unsuccessful operations, organizational structure, interaction with clients, and its influence on the regional market. The unique character of this branch of one of the largest Russian banks lay in that fact that it was the only lending and financial institution that expanded its operations throughout the entire oasis of Khiva, including territories that were under control of the Khan of Khiva. Both local political and economic elites and entrepreneurs from Central Russia were clients and partners of the Novo-Urgench branch of the bank. Wide-spread liaisons allowed the institution to promptly conquer and maintain, even under conditions of a crisis, its niche on the market of financial services in Central Asia. On the threshold of the World War I, the bank attempted to monopolize cotton farming, working with big clients and even stimulating development of the processing industry. Novo-Urgench branch of the Russo-Asian bank provided help to the local merchantry trying to increase export of raw cotton and to enter both Russia-wide and international markets. For the objective reasons of shortage of liquid assets, underdeveloped infrastructure of the region, swings in stock-exchange and problems with human resources, the Novo-Urgench branch of the Russo-Asiatic bank could not capture and control the Khivan market. During the war years, the Central Asian periphery was under the influence of the problems characteristic of not only the banking sector, but Russian economy as a whole.

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Performance of Foreign Exchange Operation of Private Commercial Banks: A Case on Southeast Bank Limited

Asian Finance & Banking Review ◽

10.46281/asfbr.v1i1.1246 ◽

2017 ◽

pp. 76-82

Keyword(s):

Competitive Advantage ◽

Foreign Exchange ◽

Financial Services ◽

Commercial Banks ◽

Banking Sector ◽

Daily Basis ◽

Service Improvement ◽

Exchange Performance ◽

Strategic Plans ◽

Exchange Operation

The banking sector is participating in many events on a daily basis. Conversely, the process of banking is become faster, simpler, and more universal all at the same time. They're constantly coming up with various ideas and products to meet customer demand. Banks and other financial services organizations all search for service improvement opportunities in order to gain a competitive advantage in the financial sector. As a result, every person has a banking procedure they should know about. In accordance with their goal, Southeast Bank Limited believes in building together towards tomorrow. To accomplish the goal of getting more customers, the bank demonstrates excellence in all stages while also fostering continual development. With this fast changing competitive climate, banks' strategic plans and networking will help them keep pace with the competition. The overall objective of this research had represented the foreign exchange performance of import, export and foreign remittance of Southeast Bank Limited. This paper examined about import, export and remittance performances have been analyzed and find out some problems relating to foreign exchange activities. Finally this research finished with some possible recommendation and concluding remark of the study.

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Problems of lending and innovative ways to improve the financial regulation of commercial banks

LAPLAGE EM REVISTA ◽

10.24115/s2446-622020206extra-b670p.267-278 ◽

2020 ◽

Vol 6 (Extra-B) ◽

pp. 267-278

Author(s):

Elena A. Ivanova ◽

Alexey A. Golovin ◽

Alina A. Kamalova ◽

Bulat T. Gali ◽

Vladimir V. Nosov ◽

...

Keyword(s):

Commercial Bank ◽

Commercial Banks ◽

Banking Sector ◽

Financial Regulation ◽

Financial Institution ◽

Financial Risks ◽

Russian Economy

The relevance of the study is determined by the fact that at present in the activities of every commercial bank the problem of financial risks, deposit policy and activation of instruments for attracting and retaining existing deposit sources in the context of the crisis of the Russian economy is very urgent. Among other things, this problem is caused by the need for stabilization in the banking sector, based on preventing the outflow of funds from the deposit accounts of customers, which in turn leads not only to a decrease in liquidity and solvency indicators, but also to the subsequent potential bankruptcy of a financial institution.

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MINIMIZING THREATS TO A CREDIT INSTITUTION INFORMATION SECURITY AT THE BANKING SERVICES MARKET

Scientific Review: Theory and Practice ◽

10.35679/2226-0226-2020-10-9-1894-1905 ◽

2020 ◽

Vol 10 (9) ◽

pp. 1894-1905

Author(s):

I.V. Logvinova ◽

◽

A.V. Zhigunova ◽

Keyword(s):

Information Security ◽

Financial Services ◽

Banking Sector ◽

Financial Institution ◽

Main Task ◽

Credit Institution ◽

Banking Services ◽

Financial Products ◽

Strategic Position ◽

Modern Technologies

This article discusses the problems of minimizing threats to information security in the banking sector and identifies possible means to facilitate this process. By attracting funds and lending to clients on a commercial basis, banks are significantly expanding on an ongoing basis the network of services in the domestic financial and credit sector, have had a noticeable impact on the country’s economy. Simultaneously with the emergence of commercial banks, a number of problems arose that did not exist before, the main one of which is the need to ensure the safety of banks from criminal encroachments, first of all, informational. The problem of security for a commercial bank is relevant not only for the owners and shareholders of the bank, but also for employees and clients of the bank. Problems arising in the banking sector can negatively affect the general population and the situation in the state, therefore, it is necessary to approach the solution of this problem from a strategic position. The development of modern technologies in the banking sector expose banks to completely new and more dangerous threats. In order to prevent and repel threats to the bank’s security, any financial institution is forced to constantly deal with the problem of ensuring its own security. It should be noted that the provision of banking services is inextricably linked with the use of funds and financial products with various functions and qualities. Moreover, a credit institution is a product of a complex of financial services, both for passive and active tasks, and the main task of any bank is to offer customers a whole range of products that fully meet their needs.

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Corporate social responsibility (CSR) disclosure and banks’ fi-nancial performance in Five ASEAN countries

Journal of Economics Business and Accountancy Ventura ◽

10.14414/jebav.v21i2.1437 ◽

2018 ◽

Vol 21 (2) ◽

Author(s):

Aria Farah Mita ◽

Harry Ferdinand Silalahi ◽

Alin Halimastussadiah

Keyword(s):

Corporate Social Responsibility ◽

Social Responsibility ◽

Financial Services ◽

Commercial Banks ◽

Banking Sector ◽

Sustainability Reporting ◽

Financial Industry ◽

Asean Countries ◽

Csr Disclosure ◽

Corporate Social

The financial industry in particular the banking sector plays an important role in the economy. The Bank acts as a financial intermediary in the society. Thus, it is important that banks are well-managed and act responsibly. The concept of corporate social responsibility (CSR) is an integral concept for realizing a responsible banking practice. A responsible bank is believed that it will be more sustainable in carrying out its role as an intermediary of funds in the society. This study is preliminary work that attempts to examine the social responsibility of banks in ASEAN-5. The objective of this research is to analyze the level of CSR in commercial banks in ASEAN-5, namely Indonesia, Philippines, Malaysia, Singapore, and Thailand in 2014. This study describes the level of CSR based on the analysis of disclosure in company's report using indicators from GRI G4 Sustainability Reporting Guidelines and GRI G4 Sector Disclosures: Financial Services. This study finds that the overall score of CSR disclosure of all listed banks is low. The CSR of commercial banks in Thailand is the highest. Banks, which published separate CSR or Sustainability Report, show a higher level of CSR compared to banks which include CSR section in their Annual Report. In addition, this study finds that CSR is positively correlated with financial performance.

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