scholarly journals La Protección del Consumidor en Sede Judicial Civil. Apuntes para su Perfeccionamiento en el Ordenamiento Jurídico Cubano a Partir de la Nueva Regulación Constitucional

2021 ◽  
Vol 12 (12) ◽  
pp. 143-160
Author(s):  
María Soledad Racet Morciego ◽  
Alfredo Soler del Sol
Keyword(s):  
Consumer Protection ◽  
Legal System ◽  
Protection System ◽  
Consumer Rights ◽  
Judicial Protection

This article establishes some necessary considerations for the improvement of the judicial protection of consumer rights in the Cuban legal system based on the new constitutional regulation of this right. It starts with the outline of the Cuban consumer protection system, and then insists on the general problems that affect it, particularly in the courts, as well as the new projections under the recent constitutional regulation. Through the analysis-synthesis, appraisals of the most recent Cuban doctrine are taken into account and exegetical analysis of current regulations on the matter is carried out.

Consumer Protection in Jordanian Discount Sales: A Comparative Study with the Legislations of France, Tunisia and the United Arab Emirates

2021 ◽  
pp. 1-16
Author(s):  
Tariq Kameel ◽  
Fayez Alnusair ◽  
Nour Alhajaya
Keyword(s):  
Comparative Study ◽  
United Arab Emirates ◽  
Consumer Protection ◽  
Legal System ◽  
Judicial Practice ◽  
Consumer Rights ◽  
Market Protection ◽  
Market Intervention ◽  
Constituent Elements ◽  
Shed Light

Abstract This article compares consumer protection in the framework of discounts with the constituent elements of such sales and the relevant methods of protecting consumer rights, according to French, Emirati, Jordanian, and Tunisian legislation and judicial practice. The findings shed light on the operation of consumer rights and market protection, and argues that each legal system has developed divergent means to attain the same goal. While some legal systems have organised sales with detailed rules, others have engaged in very limited market intervention; in the latter case, consumers are prevented from enjoying an important set of rights, as consumer rights and market protection are determined by the merchants.

scholarly journals Sudska zaštita prava potrošača 

2018 ◽  
Vol 39 (1) ◽  
pp. 535-570
Author(s):  
Paula Poretti
Keyword(s):  
Consumer Protection ◽  
Fundamental Rights ◽  
Member States ◽  
Protection Policy ◽  
Eu Member States ◽  
Consumer Law ◽  
National Courts ◽  
Consumer Rights ◽  
European Court ◽  
Judicial Protection

<span>At EU level, discussions on the future direction of development of consumer protection policy revolve around the open question of efficiency of mechanisms for protection and realisation of consumer rights in national legal systems of EU Member States. Measures and activities of the EU legislator resulted in ‘competing’ mechanisms, which objectively creates a need for examination of the extent to which their functions overlap as well as if it is possible to detect the (most) appropriate way for protection of consumer rights. The analysis in the paper starts from the presumption that the consumer protection policy was developed within the measures aimed at integration of the Single Market and harmonization of consumer laws, on the one side and the recognized need of consumer protection as a social and political goal, on the other side. In this sense, the main point discussed in the paper is whether the recent development in the field of consumer protection, including the recent judgments of the European court could be interpreted as a reflection of the notion that the efficient judicial protection of (individual) consumer rights is (yet) again a priority at EU level. In the first part of the paper the development and application of mechanisms which represent a certain kind of alternative to the judicial consumer protection will be presented. In the second part of the paper, we will consider if the all the more present focus on judicial protection of consumer rights at EU level is an indication of a ‘successful experiment which resulted in unexpected outcome’. The required argumentation will be provided through monitoring of the trend of ‘proceduralization’ or ‘europeanisation’ of the national consumer law in the jurisprudence of the European court. The effect of Article 47 EU Charter of Fundamental Rights and its requirement of efficient protection of procedural rights of individuals before national courts of EU Member States will be analysed in detail. At the same time, the recent activities of the European Commission directed at court proceedings before national courts and removal of barriers in their work in the field of consumer protection will be taken into account.</span>

scholarly journals PERLINDUNGAN HUKUM TERHADAP KONSUMEN PENERBANGAN DI INDONESIA

2020 ◽  
Vol 2 (01) ◽  
pp. 34-51
Author(s):  
Mega Waty
Keyword(s):  
Consumer Protection ◽  
Legal Protection ◽  
Protection System ◽  
Legal Research ◽  
Flight Delays ◽  
Consumer Rights ◽  
The Right ◽  
Legal Consequences

Pasal 4 butir (c) Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen pada Hak Konsumen untuk mendapatkan hak atas informasi yang benar, jelas, dan jujur mengenai kondisi dan jaminan barang dan/atau jasa. Faktanya masih ada konsumen yang belum mendapatkan haknya seperti yang diatur dalam undang-undang. Penelitian ini bertujuan untuk mengetahui dan menganalisis perlindungan hukum terhadap konsumen penerbangan di indonesia, dan untuk mengetahui bagaimana akibat hukum terhadap maskapai penerbangan yang tidak melindungi konsumen. Jenis penelitian ini adalah Penelitian Hukum Normatif. Hasil Penelitian memperlihatkan bahwa Perlindungan hukum terhadap konsumen penerbangan di Indonesia, tidak maksimal dikarenakan belum efektifnya sistim perlindungan konsumen yang meliputi ganti rugi terhadap barang kehilangan, kerusakan dan keterlambatan penerbangan. Akibat hukum terhadap maskapai penerbangan yang tidak melindungi konsumen, dapat dilaksanakan melalui peradilan (Litigasi) dan diluar pengadilan (non-litigasi), sesuai dengan pelaksanaan perundang-undangan yang ada akan tetapi belum optimal sesuai dengan amanat Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen. Article 4 point (c) of Law Number 8 of 1999 concerning Consumer Protection on Consumer Rights to obtain the right to correct, clear, and honest information regarding the conditions and guarantees of goods and/or services. The fact is that there are still consumers who have not yet received their rights as regulated by law. This study aims to determine and analyze the legal protection of aviation consumers in Indonesia, and to find out how the legal consequences for airlines that do not protect consumers. This type of research is normative legal research. The results of the study show that legal protection for aviation consumers in Indonesia is not optimal due to the ineffectiveness of the consumer protection system which includes compensation for lost goods, damage and flight delays. The legal consequences for airlines that do not protect consumers can be carried out through court (litigation) and out of court (non-litigation), in accordance with the implementation of existing laws but not yet optimal in accordance with the mandate of Law Number 8 of 1999 concerning Protection Consumer

scholarly journals Institutional framework of collective consumer protection in the Republic of Serbia: Condition and perspectives

Pravni zapisi ◽  
2021 ◽  
Vol 12 (1) ◽  
pp. 214-233
Author(s):  
Jovana Popović
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Alternative Dispute Resolution ◽  
Institutional Framework ◽  
Administrative Procedure ◽  
Consumer Rights ◽  
Low Costs ◽  
The Law ◽  
The Republic ◽  
Judicial Protection

The paper presents the system for protection of consumers' collective interests in the Republic of Serbia and its development perspectives. The paper relies on certain results of the research conducted at the Union University School of Law, as well as on specific comparative legal approaches. The Law on Consumer Protection introduced an administrative procedure for collective consumer protection. Contended arguments in favour of that change were efficiency and low costs of administrative procedure. In practice, administrative protection has proven to be more effective than judicial protection, but the effect of deterring traders from actions that violate consumer rights has not been fully achieved. In that sense, the existing system of protection of consumers' collective interests in Serbia can be improved by modifying certain administrative measures and by introducing specific forms of alternative dispute resolution in Serbian consumer legislation. The novelties brought by the Directive on Representative actions, whose adoption can be expected very soon, have also been presented in the paper.

Effectiveness of the consumer protection system upon purchasing goods in online stores

2021 ◽  
Vol 28 (1) ◽  
pp. 137-146
Author(s):  
Iryna Y. Puchkovska ◽  
Oleksandr O. Biliaiev ◽  
Victor P. Yanyshen ◽  
Hanna O. Urazova
Keyword(s):  
Consumer Protection ◽  
Protection System ◽  
Scientific Methods ◽  
Customer Reviews ◽  
Existing Problems ◽  
Current State ◽  
Foreign Countries ◽  
General Scientific ◽  
Online Stores ◽  
Potential Customers

Every year, the vast majority of countries switch to an online environment. This is especially true for online stores. The subject of this study is the system of consumer protection upon buying goods in online stores and its effectiveness. The purpose is to analyse the state of development of e-commerce in Ukraine and the system of consumer protection upon purchasing goods in online stores. The following general scientific methods were used: classification and theoretical generalisation – to study the theoretical foundations of e-commerce; statistical analysis – to analyse the current state of e-commerce in Ukraine and the consumer protection system. The following results were obtained: based on the analysis of the provisions of current legislation and the experience of foreign countries describing the development of the e-commerce market in Ukraine and the world, the main trends that have developed have been identified, the positive and negative aspects of e-commerce have been identified, as well as the effectiveness of the consumer protection system upon purchasing goods in online stores. It was concluded that the “e-commerce” industry is developing very dynamically. Consumer protection upon purchasing goods through online stores is carried out as with a regular purchase and sale, but it has a number of specific features. To attract potential customers and build their trust, online stores try to post as much information about their products and services as possible on their official websites, including customer reviews. This indicates that the sellers themselves are interested in resolving disputes as soon as possible and preserving their reputation. Taking this into account, it is the improvement of the consumer literacy of citizens, the ability to fully exercise their rights, and to protect their interests in case of certain contradictions that is one of the ways to solve the existing problems

scholarly journals Perlindungan Konsumen terhadap Penamaan Menu Kopi Kekinian yang Menggunakan Nama Varian Khamr

2020 ◽  
Vol 22 (3) ◽  
pp. 477-492
Author(s):  
Suryo Hadi Kusumo ◽  
Muthia Sakti ◽  
Dwi Aryanti Ramadhani
Keyword(s):  
Marketing Strategy ◽  
Consumer Protection ◽  
Legal System ◽  
Progressive Development ◽  
Coffee Shops

Penelitian ini bertujuan untuk menganalisa perlindungan konsumen terkait dengan penamaan menu kopi. Sertifikasi halal dalam sistem hukum di Indonesia mempunyai kedudukan yang sentral, karena termaktub dalam Undang-Undang No. 33 tahun 2014 tentang Jaminan Produk Halal. Perkembangan industri kopi dewasa ini erat dengan style anak muda. Tren tersebut berdampak pada menjamurnya usaha-usaha yang menyajikan beragam jenis kopi di masyarakat. Dalam penamaannya, pelaku usaha kopi kekinian banyak yang mencantumkan nama varian khamr. Kenyataanya, sebagian besar penamaan varian khamr justru hanya sebatas strategi pemasaran. Pelaku usaha kopi banyak menggunakan penamaan menu kopi menggunakan nama varian khamr lalu menyatakan atau mengklaim bahwa produknya halal. Dengan menggunakan metode penelitian empiris normatif, maka diketahui bahwa Majelis Ulama Indonesia telah memberlakukan regulasi mengenai sertifikasi halal yang didalamnya mengatur menge-nai penamaan sebuah produk. Penamaan tersebut meliputi menu kopi kekinian yang mencantumkan nama varian khamr yang bersebrangan dengan Fatwa DSN MUI No. 4 Tahun 2003 tentang Sertifikasi Fatwa Halal. Dampak dari penggunaan nama varian khamr pada menu kopi salah satunya adalah pelaku usaha tidak dapat melakukan sertifikasi halal produknya untuk mendapatkan sertifikat halal. Consumers Protection of Labeling Coffee That Uses A Variant of Khamr  This study aims to analyze consumer protection related to the naming of coffee menus. Halal certification in Indonesia's legal system is important as stipulated in Law Number 33 of 2014 concerning Guarantee of Halal Products. Nowadays, the progressive development of coffee industry is closely related to the style of the youth. It’s give an impact on the increasing number of businesses that serve various kind of coffee. Some of modern coffee shops use the name of the khamr variant. ‘Labeling khamr variant is just for marketing strategy, but its claimedas halal product. This is a normative and empirical researchs.  It shows that the Indonesian Ulama Council (MUI) has enacted a regulation regarding halal certification.  This regulation also explained about the labeling of any kind of coffee which any vanriants of khamr, that is contradicetive ro Fatwa DSN MUI nomor 4/2003 On Halal Fatwa Certificarion. So, its is impossible to get halal certificate for any kind of coffe with labeling the khamr variant.

scholarly journals Consumer protection and safeguards: proper information on the geographical origin of ingredients. The case of olive oils

2021 ◽  
pp. 313-329
Author(s):  
Ángel Martínez Gutiérrez ◽  
Trinidad Vázquez Ruano
Keyword(s):  
Consumer Protection ◽  
Geographical Origin ◽  
Unfair Competition ◽  
Protection System ◽  
Geographical Indication ◽  
Olive Oils ◽  
Protected Designation Of Origin

Since the nineties of the previous century, qualified geographic names have been covered by a harmonised EU-wide protection system whose main feature is the recognition of exclusive rights. Such rights are generally parallel to those deriving from the registration of a brand. Accordingly, they are not solely protected by the measures provided in the rules on unfair competition but also by a EU protection system based on granting the group of traders that had sought and obtained recognition of the protected designation of origin or geographical indication a monopoly over the use of a given geographic name and the possibility to seek remedy against any unlawful use of it. In this sense, the information provided generally benefits the market as well as merchants and consumers.

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