scholarly journals The Linkage of High Performance Work Practice, Job Satisfaction and Customer Orientation among Customer-contact Hotel Employees

2020 ◽  
Vol 26 (2) ◽  
pp. 25-35
Author(s):  
최현정 ◽  
심순철
Keyword(s):  
Job Satisfaction ◽  
High Performance ◽  
Customer Orientation ◽  
Work Practice ◽  
Customer Contact ◽  
Hotel Employees

scholarly journals PENGARUH HIGH PERFORMANCE WORK PRACTICE (HPWP) TERHADAP JOB PERFORMANCE PADA FRONTLINER BANK

2014 ◽  
Vol 7 (2) ◽  
pp. 247
Author(s):  
Monica Amani Ihdaryanti ◽  
Mutiara S. Panggabean
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Human Resources ◽  
Job Performance ◽  
High Performance ◽  
Work Practice ◽  
Positive Correlation

<p>Generally High Performance Work Practice (HPWP) is a part of management human resources.<br />The objectives of this research are getting and analyzing the effect of HPWPs with Job Satisfaction;<br />HPWPs with Organizational Commitment; Job Satisfaction with Organizational Commitment;<br />Job Satisfaction with Job Performance; and Organizational Commitment with Job Performance.<br />The total of sample in this research is 100 respondents which are as Front liner BNI and Mandiri.<br />The result of this research concluded that has effect between HPWPs with Job Satisfaction;<br />there is no positive correlation between HPWPs with Organizational Commitment; there is positive<br />correlation Job Satisfaction with Organizational Commitment; there is positive Job Satisfaction<br />with Job performance; there is positive correlation Organizational Commitment with Job<br />Performance.<br />Keywords: HPWP, Job Performance, Frontliner Bank</p>

scholarly journals Effects of Internal Marketing on Customer Orientation Behaviour of Selected Hotels’ Employees in Nigeria

2017 ◽  
Vol 13 (16) ◽  
pp. 212
Author(s):  
Nebo, Gerald Nwora ◽  
Okechukwu, Elizabeth Uzoamaka
Keyword(s):  
Job Satisfaction ◽  
Customer Orientation ◽  
Internal Marketing ◽  
Orientation Behavior ◽  
Marketing Practice ◽  
Service Employees ◽  
Orientation Behaviour ◽  
Hotel Employees ◽  
Hotel Managers ◽  
The Relationship

This study was carried out to determine the Influence of Internal Marketing on Customer Orientation Behaviour of Hotel Employees in Nigeria. The objectives of the study include: to determine the effect of internal marketing on customer orientation behaviour of hotel employees; to investigate the moderating influence of personality on the relationship between internal marketing and customer orientation behaviour of the hotel employees; and to investigate the moderating influence of job satisfaction on the relationship between internal marketing and customer orientation behaviour of the hotels’ employees. Survey research design method was adopted for the study. 83 and 174 hotel managers and employees respectively were selected for the study from 20 hotels operating in different geo-political zones of Nigeria. Questionnaire was used for collection of data. Convenience sampling method was used for selecting both the hotels’ managers and guest service employees used for the study. The hypotheses were tested using multiple linear regression. It was revealed that internal marketing has significant influence on customer orientation behavior of hotels’ employees; personality significantly moderates the relationship between internal marketing and customer orientation behavior of the hotel employees; and job satisfaction significantly moderates the relationship between internal marketing and customer orientation behavior of the hotels’ employees. It was recommended that hotel managers should give much priority to internal marketing practice while controlling for the personality and job satisfaction of the guest service employees.

Effect of Compensation and Work Environment on Employee Performance with Employee Job Satisfaction as an Intervening Variable

2018 ◽  
Vol 9 (03) ◽  
pp. 20553-20562
Author(s):  
Putu Ayu Diah Juliarti ◽  
Anak Agung Putu Agung ◽  
I Nengah Sudja
Keyword(s):  
Job Satisfaction ◽  
Work Environment ◽  
High Performance ◽  
Employee Performance ◽  
Statistical Tests ◽  
Path Coefficient ◽  
Significant Positive Effect ◽  
Organizational Goals ◽  
Record Keeping ◽  
Positive Effect

An employee who has a high performance and better able to support the achievement of the goals and objectives set by the company. Employees can work well if you have a high performance that can produce good work anyway. With the high- performance that employees, is expected to achieve organizational goals. This study examines the effect of compensation and work environment on employee performance with job satisfaction to be intervening variable. Data on compensation, work environment, job satisfaction, and employee performance obtained through observation, record keeping and questioner with respondents. The data obtained are then analyzed using Partial Least Squares (PLS). Statistical tests results showed  (1) the compensation proved significant positive effect on job satisfaction the path coefficient of 0.434 and T-Stats for 4.880, (2) work environment proved to be a significant positive effect on job satisfaction the path coefficient of 0.434 and T-Stats for 4.074, (3) job satisfaction proved to be a significant positive effect on employee performance the path coefficient of 0.264 and T-Stats for 2.458, (4) compensation proved positive and significant effect employee performance the path coefficient of 0.242 and T-Stats for 2.912, (5) work environment proved positive and significant effect employee performance the path coefficient of 0.378 and T-Stats for 3.343. Based on test results obtained statistical results of all variables positive and signicant impact.

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