Satisfaction Assessment Tool for Obstetrics Triage(SATOT): Development and Psychometric Properties
Abstract Background: Obstetrics triage is one of the major concerns of hospitals and health care providers. Satisfaction with the services received is a consequence and an important indicator in the assessment of service quality. However, service providers should frequently assess client satisfaction and use high reliability and validation tools to meet clients' needs. Thus, the aim of this study was designing and psychometric Satisfaction Assessment Tool for Obstetrics Triage.Methods: The current study is methodological research and was conducted by the exploratory sequential mixed method in two qualitative and qualitative stages. The first stage using a content analysis approach for describing the concept of satisfaction and then the initial items were extracted and the questionnaire was designed. In the second stage, the designed questionnaire was conducted on 200 subjects referring to obstetrics triage in terms of face validity, content validity, and construct validity by exploratory factor analysis. Reliability was calculated with internal consistency (Cronbach's alpha) and stability with ICC. Results: Ten items were extracted from the content analysis. Ten items were evaluated to face and content validity and no items were deleted. In the construct validity, one item was eliminated and nine items were extracted in two factors of structure and process satisfaction that explained 63.40% of the total variance. The numerical CVR of all items was above 0.49 and the I-CVI Modified Content Validity Index (K *) of all items ranged from 0.86 to one, and the S-CVI score was 0.97. The intra-cluster correlation coefficient was 0.884 and Cronbach's alpha was 0.793. Conclusion: The SATOT is a valid and reliable questionnaire for the assessment of the satisfaction of clients with obstetrics triage. The questionnaire consists of nine items with two dimensions (process and structure satisfaction) of five-point Likert scoring is a simple and easy-to-use tool. This questionnaire may help health providers and policymakers identify problems and challenges in triage that led to dissatisfaction and inappropriate outcomes and take appropriate action as appropriate.