Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers

In the context of digitalization, the functioning of the QMS necessitates the development and application of qualitatively new management technologies, as well as fundamentally new production technologies. Science is faced with the question of studying the main ways of developing the QMS, determining its place and role in modern conditions and realities, including the use of digital technologies. The article defines the sections of the QMS (GOST R ISO 9001-2015), in which digital technologies can and should be implemented: clause 8.3 Design and development of products and services, clause 8.4. Production of products and provision of services, p. 7.1.5 Resources for monitoring and measurement, p. 9.3. Management analysis.

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PROPORTION OF CERTIFIED ISO 9001 QUALITY MANAGEMENT SYSTEMS IN SMALL AND MEDIUM-SIZED ENTERPRISES IN LATVIA

Latgale National Economy Research ◽

10.17770/lner2010vol1.2.1773 ◽

2010 ◽

Vol 1 (2) ◽

pp. 56

Author(s):

Guna Čivčiša

Keyword(s):

Quality Management ◽

Large Scale ◽

Size Class ◽

International Organization ◽

Iso 9001 ◽

Management Systems ◽

Quality Management Systems ◽

Depth Analysis ◽

Expected Outcome ◽

Systems Requirements

ISO 9001 (2000 and 2008), Quality management systems – Requirements are globally most used standards. The total number of issued certificates tends to increase year by year, according to the annual surveys of International Organization for Standardization (ISO). The situation in Latvia is similar – the total number of the standard user organizations grows every year only in much smaller amounts. However, the information on issued certificates is insufficient for realizing an in-depth analysis of standard user organizations. This study is important for providing detailed information on enterprises according to their size class and for information on the proportion of certified enterprises to overall number of enterprises to observe the most active scale group of business for ISO 9001 certification. The expected outcome of the research – the number of certified enterprises and their distribution by size class (micro, small, medium- sized and large scale enterprises) in Latvia.

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The influence of quality management systems for improvement of logistics supply in Poland

Oeconomia Copernicana ◽

10.24136/oc.v8i4.39 ◽

2017 ◽

Vol 8 (4) ◽

pp. 643-655 ◽

Cited By ~ 4

Author(s):

Dominik Zimon

Keyword(s):

Quality Management ◽

Quality Management System ◽

Empirical Studies ◽

Iso 9001 ◽

Management Systems ◽

Quality Management Systems ◽

Supply Logistics ◽

Definition Of ◽

The Impact ◽

A Company

Research background: ISO 9001 with its requirements gives a company a guidance on the definition of the quality management system architecture, based on the process approach and the indications for its continuous improvement. Despite the general emphasis to the benefits of implementation of ISO 9001 in the literature, there is a still lack of research concerning the actual impact of quality management systems for improving specific logistics processes. The research is focused on the Polish market because there is no research in the subject literature which concerns the impact of the implementation of quality management systems on the improvement of logistic processes in Polish enterprises. Purpose of the article: The focus of this publication was to examine the impact of the implementation of the requirements of ISO 9001 for process improvement supply logistics. Methods: Empirical studies were carried out in September and October 2014 on a group of 17 companies with implemented and certified quality management systems according to ISO 9001. The research tool was a questionnaire survey sent to management representatives (25 respondents) and workers (140 respondents). The surveys were supplemented with direct interviews with employees of the companies. Findings: Based on the survey it can be stated that the quality management systems, accord-ing to ISO 9001, had a fairly large impact on improving procurement processes. This is particularly evident in areas including relationships with suppliers, quality control, workflow and communication, both internal and external. The positive aspects achieved through the implementation of quality management systems due to the fact that the ISO 9001 standard in its commitments puts great emphasis on the organization of the procurement process.

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