The Effect of Agreeableness on Deep Acting and Job Satisfaction among Employees: A Moderated Moderated Mediation Effect of Emotional Intelligence and Social  Support

The purpose of this study is to examine the moderated mediating effect of emotional intelligence on emotional labor(surface acting, deep acting) and job burnout on job satisfaction among securities branch clerks. A total of 288 securities clerks were asked to complete the questionnaires and the data were analyzed using SPSS 23.0 and Mplus 7.0. The results were as follows. First, surface acting had no significant effect on job satisfaction. Seocond, deep acting had significantly positive effect on job satisfaction. Third, surface acting were found to have significantly positive effect on job burnout. Fourth, deep acting were found to have significantly negative effect on job burnout. Fifth, job burnout is shown to have significantly negative effect on job satisfaction. Sixth, a mediating model showed that an association between surface acting and deep acting and job satisfaction were partially mediated by job burnout. Seventh, emotional intelligence showed the moderated mediating effect of deep acting and job burnout on job satisfaction. Finally, the implications and limitation of the present study are discussed.

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Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction: A moderated mediation model

International Journal of Hospitality Management ◽

10.1016/j.ijhm.2019.01.009 ◽

2019 ◽

Vol 81 ◽

pp. 120-130 ◽

Cited By ~ 13

Author(s):

Ji Wen ◽

Songshan (Sam) Huang ◽

Pingping Hou

Keyword(s):

Job Satisfaction ◽

Emotional Intelligence ◽

Emotional Labor ◽

Organizational Support ◽

Perceived Organizational Support ◽

Moderated Mediation ◽

Mediation Model ◽

Moderated Mediation Model

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Mediating Role Of Organizational Culture In The Relationship Of Emotional Intelligence And Job Satisfaction-Using Process Macro

Restaurant Business ◽

10.26643/rb.v118i4.7206 ◽

2019 ◽

Vol 118 (4) ◽

pp. 21-27

Author(s):

Joiceswarnalatha R ◽

Dr.V.Murali Krishna

Keyword(s):

Job Satisfaction ◽

Emotional Intelligence ◽

Organizational Culture ◽

Mediation Effect ◽

Mediating Role ◽

Technology Sector ◽

Gdp Growth Rate ◽

Relationship Of ◽

Process Macro

The Information Technology sector is one of the best contributing sectors to the Indian GDP growth rate. Even though it is contributing the best, but there are certain issues like frequent movement of the employees’ from one organization to other and the IT companies often using the retrenchment policies in their organization. Here rises the question of job satisfaction, emotional intelligence levels of the employees’ and organizational culture. The main purpose of the study is to find the mediating role of organizational culture in between the emotional intelligence and job satisfaction levels of the employees’. 463 is the sample size and the sample unit is IT professional working at Hyderabad, Telangana. Regression and PROCESS MACRO are the tools used. Emotional intelligence levels of the employees’ were found to have moderately significant impact on Organizational culture and job satisfaction. Process Macro plugin is used for testing the mediation effect. Organizational culture was found to be significantly mediating between Emotional intelligence and job satisfaction

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