scholarly journals Customer Expectations and its Relationship Towards Public Transport in Klang Valley

2017 ◽  
Vol 2 (4) ◽  
pp. 29 ◽  
Author(s):  
Rohana Kamaruddin ◽  
‘Ismah Osman ◽  
Che Anizaliana Che Pei
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
Structural Equation ◽  
Environmental Concern ◽  
Publishing House ◽  
Equation Modeling ◽  
Customer Expectations ◽  
Significant Relationships ◽  
International Publishing ◽  
Klang Valley

This study investigates users’ expectations towards the services provided by public transportations and its relationships to customer satisfaction, loyalty and environmental factors. Additionally, it also attempts to determine the most preferred mode of public transport. The data was then analyzed using descriptive statistics and structural equation modeling (SEM). The most preferred mode of public transportation was LRT (35.8%), and monorail (28.1%). More importantly, customers’ expectations on PT services were based generally on the account of safety. Findings also indicated positive significant relationships between customer satisfactions, environment and loyalty, as well as a positive significant relationship between environmental concern and loyalty. Keywords: services; customer; expectations; satisfaction; loyalty. eISSN 2514-7528 © 2017 The Authors. Published for AMER ABRA by e-International Publishing House, Ltd., UK . This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.

scholarly journals Acceptance of BR1M: Is it a sincere act or political motive?

2018 ◽  
Vol 3 (9) ◽  
pp. 21
Author(s):  
Rohana Kamaruddin ◽  
Akmal Aini Othman ◽  
Zarina Denan
Keyword(s):  
Structural Equation ◽  
Publishing House ◽  
Equation Modeling ◽  
Political Agenda ◽  
Consumption Pattern ◽  
Rural And Urban ◽  
Economic Background ◽  
International Publishing ◽  
Klang Valley ◽  
Open Access Article

This study is to examine the socio-economic background and consumption pattern of rural and urban recipients of 1Malaysia Peoples’ Aid (BRIM) and behavioural response towards acceptances and perception towards government sincere act and political motives. A survey was conducted in Klang Valley and Kedah, where 250 respondents were interviewed via structured questionnaires and analyzed using structural equation modeling (SEM). Finding revealed that the main consumption of both rural and urban was necessity goods and indicated a positive significant relationship between acceptances and government sincere act, and otherwise for political motives. The study concludes that people accept BRIM as a sincere government act rather than a political agenda. Keywords: government, sincere, political motives. eISSN 2514-7528 © 2018 The Authors. Published for AMER ABRA by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.    

scholarly journals Using Structural Equation Modeling to Evaluate Tourists’ Revisit Intention toward Ecotourism Sites

2020 ◽  
Vol 5 (15) ◽  
pp. 229-236
Author(s):  
Heng Zhang ◽  
Nam Nguyen-Dinh ◽  
Zhi-Wei Pan
Keyword(s):  
Structural Equation Modeling ◽  
Structural Equation ◽  
Structural Model ◽  
Publishing House ◽  
Research Direction ◽  
Equation Modeling ◽  
Measurement Models ◽  
Revisit Intention ◽  
International Publishing ◽  
The Relationship

This study aims to clarify the relationship between three behaviours toward ecotourism sites include “ecotourism attitude,” “ecotourism experience,” and “revisit intention.” The structural equation modeling was used to evaluate how the attitude of ecotourism and the visit experience impact the tourists’ revisit intention. The analysis indicated that three constructs logically are suitable for the research direction after the test of the validity of measurement models. The structural model revealed that both “ecotourism attitude” and “ecotourism experience” positively influence “revisit intention.” Especially, “experience” also plays as a mediator, which causes the indirect effect of ecotourism attitude on revisit intention. Keywords: Ecotourism attitude; Ecotourism experience; Revisit intention. eISSN: 2398-4287© 2020. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI: https://doi.org/10.21834/ebpj.v5i15.2459.

scholarly journals Quantitative Assessment of the Newly MRT System from the Rider’s Perspectives

2021 ◽  
Vol 6 (16) ◽  
pp. 291-298
Author(s):  
Syahriah Bachok ◽  
Muhammad Rijal Mohamad ◽  
Aliou Olabayonle Oladejo ◽  
Mohammad Zarif Mohd Zahari
Keyword(s):  
Public Transportation ◽  
Publishing House ◽  
Transit System ◽  
Rail Systems ◽  
High Satisfaction ◽  
Feeder Bus ◽  
International Publishing ◽  
Klang Valley ◽  
Great Willingness

New rail systems developed in many cities have received significant attention from public transportation researchers globally and regionally. One such system is the Mass Rapid Transit system in Klang Valley, Malaysia. The quality of services’ perception has been captured through the questionnaire survey. Preliminary analysis showed that passengers were satisfied and indicated a great willingness to repeat usage. Likewise, dissatisfaction was only expressed on the feeder bus system services to and from the rail stations. This research explains the rationales for the disproportionately high satisfaction levels and betterment of the support infrastructure, including the feeder services. Keywords: high satisfaction, passengers, public transport, rail system eISSN: 2398-4287© 2021. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians/Africans/Arabians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI: https://doi.org/10.21834/ebpj.v6i16.2602

scholarly journals Determinants of Food Heritage towards Food Identity

2016 ◽  
Vol 1 (1) ◽  
pp. 207 ◽  
Author(s):  
Adilah Md Ramli ◽  
Mohd Salehuddin Mohd Zahari ◽  
Mohd Zulhilmi Suhaimi ◽  
Salim Abdul Talib
Keyword(s):  
Structural Equation ◽  
Publishing House ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Validity And Reliability ◽  
Two Factors ◽  
International Publishing ◽  
Food Identity ◽  
The Relationship

Many studies on traditional food and food products towards identity have been carried out, but there is insufficient study relating to heritage context. In exploring this issue, conceptual frameworks have developed and examined the relationship between the determinants of food heritage and food identity. A total of 898 self-administered questionnaires were collected from the public in Klang Valley area, Malaysia and using statistical analysis using partial least square-structural equation modeling (PLS-SEM) from PLS 3 software to established the validity and reliability of the model as well as the relationship between the two factors. Results revealed that there are eight construct determinants of food heritage and one construct of food identity that represent the conceptual model, and there is a moderate relationship between the two variables.© 2016. The Authors. Published for AMER ABRA by e-International Publishing House, Ltd., UK. Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies, Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.Keywords: Determinants; food heritage; food identity; PLS-SEM

scholarly journals Public Transport Service Attributes: Travelers’ perception in Malaysia

2018 ◽  
Vol 3 (10) ◽  
pp. 124-131
Author(s):  
Harifah Mohd Noor ◽  
Abd Rahim Md Noor ◽  
Na’asah Nasrudin ◽  
Jurry Foo
Keyword(s):  
Factor Analysis ◽  
Public Transport ◽  
Public Transportation ◽  
Publishing House ◽  
Three Dimensions ◽  
Bus Transit ◽  
International Publishing ◽  
Bus Service ◽  
Open Access Article

This paper identifies components of satisfaction of public bus service in Kota Kinabalu, Malaysia.  Factor analysis is used to analyze 24 parameters satisfactions of public buses. This study succeeded in developing three dimensions of public bus service attributes, namely comfort, accessibility and safety and found that there is a slight difference in satisfaction between the minibus and bus transit, but users agreed that overcrowded and felt unsafe during the night were among the most significant attributes that affect their satisfaction. Transportation authorities can use these findings to enhance the quality of life of public transport users in the future. Keywords: Public transportation, city bus, factor analysis, customer satisfaction. eISSN 2514-7528 © 2018. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI:https://doi.org/10.21834/jabs.v3i10.311  

scholarly journals Role of Shopping Value on Green Image and Store Loyalty Relationship

2018 ◽  
Vol 3 (6) ◽  
pp. 169 ◽  
Author(s):  
Jamaliah Mohd. Yusof ◽  
Rosidah Musa ◽  
Sofiah Abd. Rahman
Keyword(s):  
Structural Equation ◽  
Publishing House ◽  
Equation Modeling ◽  
Future Research ◽  
Store Loyalty ◽  
International Publishing ◽  
Future Research Directions ◽  
Quota Sampling ◽  
The Relationship

This study aims at examining the role of shopping value in green image and store loyalty relationship. Convenience sampling using quota sampling was used to collect data of a sample of 565 consumers.  Using structural equation modeling, it was found that shopping value mediates the relationship between green image of retailers and store loyalty. The result provides valuable insights to researchers and practitioners, and implications for future research directions and management of the retail industry are discussed. Keywords: Green Image ; Shopping Value ; Store Loyalty ; Consumer Behavior eISSN 2514-7528 © 2018. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.

scholarly journals Creating Pro-Environmental Residents: The role of environmental knowledge

2016 ◽  
Vol 1 (2) ◽  
pp. 13 ◽  
Author(s):  
Saripah Abdul Latif ◽  
Mohd Shukri Omar ◽  
Yeop Hussin Bidi ◽  
Zainudin Awang
Keyword(s):  
Urban Areas ◽  
Structural Equation ◽  
Negative Impact ◽  
Publishing House ◽  
Environmental Values ◽  
Urban Neighborhoods ◽  
Environmental Knowledge ◽  
Equation Modeling ◽  
Environmental Behaviour ◽  
International Publishing

An exorbitant rate of resource consumption has created a negative impact on the urban environment. If urban residents fail to behave pro-environmentally, a gradual but sure deterioration of the environment is due in the near future. This study examines the relation between environmental knowledge and pro-environmental behaviour of the residents, with environmental values as the mediator. Survey data was gathered from residents of five large urban neighborhoods in Malaysia. Structural equation modeling is used to analyse the data. Conclusively, environmental knowledge affects the inculcation of environmental values in the residents of urban areas, which in turn affects their pro-environmental behaviour.2398-4295 © 2016. The Authors. Published for AMER ABRA by e-International Publishing House, Ltd., UK.. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.Keywords: Pro-environmental behaviour; environmental knowledge; environmental values; quality of life

scholarly journals The Effect of Service Quality on Customer Satisfaction in an Automotive After-Sales Service

2021 ◽  
Vol 7 (2) ◽  
pp. 116
Author(s):  
Justine Roy Balinado ◽  
Yogi Tri Prasetyo ◽  
Michael Nayat Young ◽  
Satria Fadil Persada ◽  
Bobby Ardiansyah Miraja ◽  
...  
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Automotive Industry ◽  
Structural Equation ◽  
Equation Modeling ◽  
Factors Affecting ◽  
Customer Expectations ◽  
Significant Relationships ◽  
Customer Trust

Assessment of service quality has been widely utilized in after-sales service, especially in the automotive industry. The purpose of the study was to determine factors affecting customer satisfaction in an automotive after-sales service at Toyota Dasmarinas-Cavite Philippines by utilizing the SERVQUAL approach. Several SERVQUAL dimensions such as tangibles, reliability, responsiveness, assurance, and empathy were analyzed simultaneously to the customer satisfaction. Structural equation modeling (SEM) indicated that among the five SERVQUAL dimensions, reliability and empathy were found to have significant relationships to the satisfaction of customers at Toyota Dasmarinas-Cavite Philippines. Interestingly, tangibles, responsiveness, and assurance were found to have no significant relationships to satisfaction. The servicing dealer must deliver a high quality of service to meet customer expectations and achieve high customer satisfaction, which subsequently builds customer trust towards the company. With these, customer retention and loyalty can be attained by the company that can also increase the company’s profit and competitive advantage.

scholarly journals Structural Equation Modeling (SEM) untuk Mengukur Pengaruh Pelayanan, Harga, dan Keselamatan terhadap Tingkat Kepuasan Pengguna Jasa Angkutan Umum Selama Pandemi Covid-19 di Kota Ambon

2021 ◽  
Vol 4 (1) ◽  
pp. 1
Author(s):  
Zakheus Putlely ◽  
Yopi Andry Lesnussa ◽  
Abraham Z Wattimena ◽  
Muhammad Yahya Matdoan
Keyword(s):  
Structural Equation Modeling ◽  
Service Quality ◽  
Public Transport ◽  
Public Transportation ◽  
Structural Equation ◽  
Large Scale ◽  
Equation Modeling ◽  
Transport Services ◽  
Passenger Satisfaction ◽  
Statistical Analysis Technique

<p>Structural Equation Modeling (SEM) is a statistical analysis technique used to build and test statistical models in the form of causal models. Large-Scale Social Restrictions (PSBB) are government policies to break the chain of spreading the corona virus (Covid-19). This policy certainly has an impact on drivers of public transport services. This research shows that the passengers are very satisfied with the travel safety factor. Meanwhile, service factors and passenger public transport fares are in the satisfied category. Furthermore, the variable service quality (MP), the price of public transportation (H), and passenger safety (KP) have an influence on passenger satisfaction. Because the <em>t</em>-value is greater than 1.96 (for the real level of 5%). The influence of service quality, price and safety variables on passenger satisfaction is 78.1%, the remaining 21.9% is influenced by other variables outside the research.</p><strong>Keywords: </strong>covid-19, structural equation modeling, satisfaction.

scholarly journals Investigation of the Relationship between the Perceived Public Transport Service Quality and Satisfaction: A PLS-SEM Technique

2021 ◽  
Vol 13 (23) ◽  
pp. 13018
Author(s):  
Karzan Ismael ◽  
Szabolcs Duleba
Keyword(s):  
Service Quality ◽  
Least Squares ◽  
Partial Least Squares ◽  
Public Transport ◽  
Public Transportation ◽  
Structural Equation ◽  
Group Analysis ◽  
Equation Modeling ◽  
Private Vehicle ◽  
Significant Difference

Public transportation (PT) service quality is recognized as a cornerstone of infrastructure development in many countries. Understanding the satisfaction level of public transport users towards provided service quality is vital. However, there is still a lack of research to identify the specific relationship between the experience of service quality and private vehicle (PV) users’ satisfaction. Therefore, this paper aimed to examine the different satisfaction attributes of PV users due to the COVID-19 pandemic and to make possible suggestions to policymakers on how to adapt to these changed attitudes. The paper highlights that some satisfaction issues became more significant, while the importance of others was mitigated due to the unusual circumstances. In this study, variance-based Partial Least Squares Structural Equation Modeling (PLS-SEM) was applied to test the proposed hypotheses. Further, Partial Least Squares Multi-Group Analysis (PLS-MGA) was conducted for investigating the perception of age and gender groups on the basis of gap analysis. An online panel and printed questionnaire survey were used to collect data in Budapest, Hungary in October and November 2020 during COVID-19 from the perception of 100 PV users. The findings show that perceived service quality and accessibility are statistically significant in the formation of PV users’ satisfaction but safety and security were not significantly related to satisfaction. Additionally, results from PLS-MGA reveal that there was a significant difference among gender and age groups in achieving satisfaction associated with safety and security. The conclusions of this study are not only beneficial for the theory of this field but also contribute to practice for policymakers in terms of providing better service with specific identification of how to encourage more private vehicle users to use public transportation.

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