Value of Intermediaries Services and  Client Satisfaction in Malaysian Local Government

This paper aims to determine the value of intermediaries’ services toward the client satisfaction in the Local Authority in Malaysia in the process of issuance and renewal of business licenses in Petaling Jaya City Council (PJCC). The mediating effect of the intermediaries between the operational issues in PJCC and client satisfaction was evaluated. A purposive sampling technique was used in this study. The findings show that there is an effect of intermediaries towards operational issues and the client satisfaction. Finally, the study highlights some recommendations that can help top management of PJCC in ensuring higher level of satisfaction among the clients. Keywords: Local authority; value of intermediaries; client satisfaction eISSN 2514-7528 © 2018. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.

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Quality of Life : Public open space effects

Asian Journal of Environment-Behaviour Studies ◽

10.21834/aje-bs.v3i10.319 ◽

2018 ◽

Vol 3 (10) ◽

pp. 124-132

Author(s):

Achmad Delianur Nasution ◽

Wahyuni Zahrah

Keyword(s):

Quality Of Life ◽

Open Space ◽

Publishing House ◽

Public Open Space ◽

Level Of Satisfaction ◽

International Publishing ◽

The Relationship ◽

Open Access Article ◽

Space Effects

Since the open space quality and quantity becomes decline in many cities of developing countries, the research means to identify the relationship between quality of public open space (POS) and quality of life (QOL) in Medan, Indonesia. The study measured the level of satisfaction of the visitors of POS by using five scale Likert Scale. The analysis shows that people perceived ‘function’ as the most significant factor for POS and ‘health’ as the most important aspect for QOL. Thus, there is a strong correlation between quality of POS and the physical QOL. Keywords: quality of public open space, quality of life, Medan, perception. eISSN 2514-751X © 2018. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI: https://doi.org/10.21834/aje-bs.v3i10.319

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The Role of Narcissism and Competitive Worldview in Predicting Environmental Apathy

Asian Journal of Quality of Life ◽

10.21834/ajqol.v1i1.33 ◽

2016 ◽

Vol 1 (1) ◽

pp. 32

Author(s):

Juneman Abraham ◽

Murty Magda Pane

Keyword(s):

Publishing House ◽

Sampling Technique ◽

Environmental Issues ◽

Private University ◽

Social Psychological ◽

Psychological Variables ◽

Personality Variables ◽

International Publishing ◽

Open Access Article

In this study, hypothetical model included personality variables and social psychological variables by employing narcissism and competitive worldview as predictors towards apathy about environmental issues. The study was conducted on 225 college students (138 males, 87 females; Mage = 18.25 years, SDage = 2.13 years) taken through convenience accidental sampling technique from several majors of a private university in Jakarta, Indonesia. The results of path analysis showed that narcissism was able to predict apathy towards the environment indirectly through a competitive view of the world (χ2 = 0.11, p = 0.736, RMSEA = 0.000).2398-4295 © 2016. The Authors. Published for AMER ABRA by e-International Publishing House, Ltd., UK.. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.Keywords: Environmental apathy; competitive worldview; narcissism; psychology

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The Implementation Approach of LCCF Checklist in Development Control: Challenges for policymakers

Environment-Behaviour Proceedings Journal ◽

10.21834/e-bpj.v4i12.1804 ◽

2019 ◽

Vol 4 (12) ◽

pp. 383

Author(s):

Siti Kartina Juhari ◽

Dasimah Omar ◽

Oliver Ling Hoon Leh ◽

Siti Mazwin Kamarudin

Keyword(s):

Sustainable Development ◽

Local Authority ◽

Publishing House ◽

Control Process ◽

Low Carbon ◽

Development Control ◽

Qualitative Approaches ◽

Implementation Approach ◽

International Publishing ◽

Open Access Article

Low carbon cities are the effort of the leaders in achieving sustainable development. The gap is despite the LCCF Checklist is readied but not all implement in planning permission at the local authority. The objective is to study a challenge for policymakers in the approach of the LCCF Checklist in development control. The methodology is a mixed-method, namely quantitative and qualitative approaches. The findings of the LCCF checklist are identifying as important in planning permission into the development control process. Surprisingly, the challenges exist in the implementation of the LCCF Checklist in the development control process. Keywords: Low Carbon Cities Framework (LCCF) Checklist, Local Authority, Planning Permission, Sustainable Development GoalseISSN: 2398-4287 © 2019. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.DOI: https://doi.org/10.21834/e-bpj.v4i12.1804

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What are Users’ Perceptions of the Hospital Courtyard Garden and How Satisfied are they with it?

Asian Journal of Environment-Behaviour Studies ◽

10.21834/aje-bs.v4i13.348 ◽

2019 ◽

Vol 4 (13) ◽

pp. 60-76

Author(s):

Madihah Mat Idris ◽

Magda Sibley

Keyword(s):

Open Access ◽

Peer Review ◽

Public Hospital ◽

Publishing House ◽

Field Measurements ◽

Public Hospitals ◽

Environmental Attributes ◽

Level Of Satisfaction ◽

International Publishing ◽

Open Access Article

Since the 1970s, courtyard gardens with diverse scales and design configurations have been introduced in the planning of Malaysian public hospitals to enhance users’ experiences. However, these have never been systematically evaluated to understand of how they perform and what improvements can be made to them to increase their responsiveness to users’ needs and inform the practice of both hospital designers and managers. This paper presents the results of fieldwork conducted in a large central courtyard in a Malaysian public hospital. Interview surveys and field measurements were conducted to provide a new understanding of users’ perceptions of the various physical and environmental attributes and their satisfaction levels with them. Keywords: Hospital courtyard garden; perceptions; experiences; level of satisfaction. eISSN 2514-751X © 2019. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.DOI: https://doi.org/10.21834/aje-bs.v4i13.348

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Children’s’ Travel to School and Parents’ Criteria in the School Selection: Gombak District

Asian Journal of Quality of Life ◽

10.21834/ajqol.v3i9.76 ◽

2018 ◽

Vol 3 (9) ◽

pp. 47

Author(s):

Nuraihan Mohd Ibrahim ◽

Mariana Mohamed Osman ◽

Syahriah Bachok

Keyword(s):

Public School ◽

School Environment ◽

Local Authority ◽

Publishing House ◽

School Facilities ◽

School Development ◽

International Publishing ◽

School Selection ◽

Children's Travel ◽

Open Access Article

School is a nucleus of the society. School development should be planned based on the sustainable concept. The purpose of this paper is to determining parents’ criteria in selecting the suitable public school for their children. There are various factors underlying in determining the school selection which are location, distance, school facilities, academic school’s performance, extra-curricular and school environment. The findings showed that academic school’s performance is the most important criteria of parents in selecting school for enrolling children. Hopefully, the paper will benefit the local authority, parents as well as children in term of public school development in the community.Keywords: school; school development; parents; criteriaeISSN 2398-4279 © 2018. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.

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When Doing is Believing: Internalizing the anti-litterbugs campaign

Journal of ASIAN Behavioural Studies ◽

10.21834/jabs.v4i14.50 ◽

2018 ◽

Vol 3 (9) ◽

pp. 179

Author(s):

Haijon Gunggut ◽

Chua Kim Hing ◽

Dg Siti Noor Saufidah Ag Mohd Saufi

Keyword(s):

Open Access ◽

Local Government ◽

Policy Implementation ◽

Local Authority ◽

Publishing House ◽

Government Structure ◽

International Publishing ◽

Implementation Progress ◽

Open Access Article ◽

Written Sources

This paper seeks to account for the variations in the implementation progress of the Anti-litterbugs Campaign in Sabah. A total of nine local authorities was studied. Data was mainly obtained from interviews, observations and written sources. The variation in the Campaign implementation progress can be explained in term of campaign internalization among local authority top leadership. Internalization is reflected in the understanding of the campaign and priority of local government top leaderships observed in their actions, choice of words and activities. Keyword: anti-litterbugs campaign; programme internalization; local government structure; policy implementation. eISSN 2514-7528 © 2018. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.

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Bio Mass Initiative; Awareness and Practice: Case study, Subang Jaya

Environment-Behaviour Proceedings Journal ◽

10.21834/e-bpj.v2i5.688 ◽

2017 ◽

Vol 2 (5) ◽

pp. 31

Author(s):

Siti Mazwin Kamaruddin ◽

Mohd Hafiz Sharif ◽

Alamah Misni ◽

Puziah Ahmad

Keyword(s):

Quality Of Life ◽

Exploratory Study ◽

Local Authority ◽

Public Awareness ◽

Publishing House ◽

Active Engagement ◽

International Publishing ◽

Open Access Article

Public awareness and active engagement in environmental programmes are associated with a better quality of life (Kamaruddin et.al. 2016; Mohit 2016). This exploratory study highlights the level of awareness and practice of residents in the bio mass initiative of a case study area. Self reported descriptive responses indicate that having awareness and knowledge regarding waste management does not necessarily result in actual sustainable waste practice. This paradox is consistent with other findings of similar studies (Kamaruddin et.al. 2016). Practical steps are identified to encourage residents and help sustain the bio mass initiative programme implemented by a local authority in Selangor, Malaysia.Keywords:Biomass Program, Community InvolvementISSN: 2398-4287© 2017. The Authors. Published for AMER ABRA by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, UniversitiTeknologi MARA, Malaysia.

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The Role of Narcissism and Competitive Worldview in Predicting Environmental Apathy

Asian Journal of Quality of Life ◽

10.21834/ajqol.v1i1.13 ◽

2016 ◽

Vol 1 (1) ◽

pp. 32

Author(s):

Juneman Abraham ◽

Murty Magda Pane

Keyword(s):

Publishing House ◽

Sampling Technique ◽

Environmental Issues ◽

Private University ◽

Social Psychological ◽

Psychological Variables ◽

Personality Variables ◽

International Publishing ◽

Open Access Article

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Subang Jaya Residents’ Awareness and Practice of Biomass Waste Management

Asian Journal of Quality of Life ◽

10.21834/ajqol.v3i12.151 ◽

2018 ◽

Vol 3 (12) ◽

pp. 147

Author(s):

Siti Mazwin Kamaruddin ◽

Mohd Hafiz Sharif ◽

Alamah Misni ◽

Puziah Ahmad

Keyword(s):

Waste Management ◽

Local Authority ◽

Public Awareness ◽

Publishing House ◽

Active Engagement ◽

Biomass Waste ◽

International Publishing ◽

Open Access Article

Public awareness and active engagement in environmental programmes are associated with a better quality of life (Kamaruddin et.al. 2016; Mohit 2016). This exploratory study highlights the level of awareness and practice of residents in the bio mass initiative of a case study area. Self reported descriptive responses indicate that having awareness and knowledge regarding waste management does not necessarily result in actual sustainable waste practice. This paradox is consistent with other findings of similar studies (Kamaruddin et.al. 2016). Practical steps are identified to encourage residents and help sustain the bio mass initiative programme implemented by a local authority in Selangor, Malaysia.Keywords: Biomass Program, Community InvolvementeISSN 2398-4279 © 2018. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.

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What Matters for Retirees to Experience A Great Quality of Life?

Environment-Behaviour Proceedings Journal ◽

10.21834/ebpj.v6i17.2787 ◽

2021 ◽

Vol 6 (17) ◽

Author(s):

Nor Azilah Husin ◽

Mazni Saad ◽

Eka Mariyanti ◽

Norfadzilah Abdul Razak

Keyword(s):

Quality Of Life ◽

Health Care ◽

Senior Citizens ◽

Publishing House ◽

Senior Citizen ◽

Sampling Technique ◽

International Publishing ◽

Open Access Article ◽

Selection Of

This paper aims to identify the retirees' quality of life. We employed a quantitative method and probability sampling technique using a random selection of 210 retirees. We analyzed data using correlation and multiple regression analysis. The finding revealed that financial aid is the most influential element that influences the retirees' quality of life, followed by health care and emotions. The roles as government and private agencies such as bank, insurance, hospital, and caretakers of the senior citizens aware of senior citizen needs and provide facilities for them to ensure a better quality of life, mainly financial, emotional, and health care. Keywords: financial resources; emotion; health care; retirees' quality of life eISSN: 2398-4287© 2021. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians/Africans/Arabians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI:

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