scholarly journals Protocol for using interactive text messaging to improve diet quality and increase redemption of WIC-approved foods: cohort feasibility study (Preprint)

10.2196/32441 ◽  
2021 ◽  
Author(s):  
Melissa Kay ◽  
Nour M Hammad ◽  
Sharon J Herring ◽  
Gary G Bennett
Author(s):  
Joy Waughtal ◽  
Phat Luong ◽  
Lisa Sandy ◽  
Catia Chavez ◽  
P Michael Ho ◽  
...  

Abstract Almost 50% of patients with cardiovascular diseases face challenges in taking medications and increased morbidity and mortality. Text messaging may impact medication refill behavior and can be delivered at scale to patients by texting mobile phones. To obtain feedback from persons with chronic conditions on the design of interactive text messages and determine language of message for making messages that can motivate patients to refill medications on time. We purposively sampled 35 English and Spanish speaking patients with at least one chronic condition from three large healthcare delivery systems to participate in N-of-1 video-based synchronous interviews. Research assistants shared ideas for theory-informed text messages with content intended to persuade patients to refill their medication. We transcribed recorded interviews and conducted a content analysis to identify strategies to employ generating a dynamic interactive text message library intended to increase medication refill. Those interviewed were of diverse age and race/ethnicity and typical of persons with multiple chronic conditions. Several participants emphasized that personally tailored and positively framed messages would be more persuasive than generic and/or negative messages. Some patients appreciated humor and messages that could evoke a sense of social support from their providers and rejected the use of emojis. Messages to remind patients to refill medications may facilitate improvements in adherence, which in turn can improve chronic care. Designing messages that are persuasive and can prompt action is feasible and should be considered given the ease with which such messages can be delivered automatically at scale.


2018 ◽  
Vol 3 (3) ◽  
pp. e143-e152 ◽  
Author(s):  
Mia Liisa van der Kop ◽  
Samuel Muhula ◽  
Patrick I Nagide ◽  
Lehana Thabane ◽  
Lawrence Gelmon ◽  
...  

2019 ◽  
Vol 2 (6) ◽  
pp. 351-357
Author(s):  
Laura M. Schwab ◽  
Melinda M. Franettovich Smith ◽  
M. Dilani Mendis ◽  
Deirdre McGhee ◽  
Julie Hides

2014 ◽  
Vol 16 (7) ◽  
pp. 454-459 ◽  
Author(s):  
Nazar S. Haddad ◽  
Robert Istepanian ◽  
Nada Philip ◽  
Faris A.K. Khazaal ◽  
Thamer A. Hamdan ◽  
...  

2018 ◽  
Author(s):  
Monika Marko-Holguin ◽  
Stephanie Luz Cordel ◽  
Benjamin William Van Voorhees ◽  
Joshua Fogel ◽  
Emily Sykes ◽  
...  

BACKGROUND Two-way interactive text messaging between patient and community health workers (CHWs) through mobile phone SMS (short message service) text messaging is a form of digital health that can potentially enhance patient engagement in young adults and families that have a child with chronic medical conditions such as diabetes mellitus, sickle cell disease, and asthma. These patients have complex needs, and a user-centered way can be useful for designing a tool to address their needs. OBJECTIVE The aim of this study was to utilize the user-centered approach of design thinking to develop a two-way interactive communication SMS text messaging tool for communication between patients or caregivers and CHWs. METHODS We applied a design thinking methodology for development of the SMS text messaging tool. We collected qualitative data from 127 patients/caregivers and 13 CHWs, health care professionals, and experts. In total, 4 iterative phases were used to design the final prototype. RESULTS The design thinking process led to the final SMS text messaging tool that was transformed from a one-dimensional, template-driven prototype (phases 1 and 2) into a dynamic, interactive, and individually tailored tool (phases 3 and 4). The individualized components consider social factors that influence patients’ ability to engage such as transportation issues and appointment reminders. SMS text messaging components also include operational factors to support staff such as patient contact lists, SMS text messaging templates, and technology chat support. CONCLUSIONS Design thinking can develop a tool to meet the engagement needs of patients with complex health care needs and be user-friendly for health care staff.


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